Subject: Re: [EXTERNAL] Re: UPS Land Freight - Pending shipments +10 days
From: Pankaj Mahey <[email-masked]>
To: Ronald Gaviola <[email-masked]>, [email-masked]
Cc: Rzaldivar <[email-masked]>, Amir Julkarnain <[email-masked]>, Ekta Jesswani <[email-masked]>, Eugene Mugisa <[email-masked]>, [email-masked], [email-masked], [email-masked], lastmile <[email-masked]>, Customer Care Team <[email-masked]>, Mohamed Magdy <[email-masked]>
Date: Thu, 13 Aug 2020 16:24:38 +0400
List-Id: <ccteam.mumzworld.com>

@[email-masked] <[email-masked]> @[email-masked]
<[email-masked]>

 Please find below orders customer ID and deliver ASAP

200297254  order number
AWB: 1Z289F8W6757490771

please do the needful
Thanks

Pankaj

On Thu, Aug 13, 2020 at 8:51 AM Ronald Gaviola <[email-masked]> wrote:

> Hi Richelle,
>
> Please push to RTS asap, we have started processing refunds to these
> customers. We need to get the items back
>
>
>
>
> Regards,
> Ronald
>
>
> On Thu, Aug 13, 2020 at 1:42 AM <[email-masked]> wrote:
>
>>
>>
>> Dear Ronald,
>>
>>
>>
>> I have followed up with freight team in KSA, still not approved by
>> customs manager. Please bare with us.
>>
>>
>>
>> Thank you,
>>
>>
>>
>> Richelle
>>
>>
>>
>> *From:* Ronald Gaviola [mailto:[email-masked]]
>> *Sent:* Tuesday, August 11, 2020 10:06 AM
>> *To:* Zaldivar Richelle (VLR5DPB) <[email-masked]>; Amir Julkarnain <
>> [email-masked]>; Ekta Jesswani <[email-masked]>
>> *Cc:* Eugene Mugisa <[email-masked]>; Ghaoui Abdo (JRL9LQJ) <
>> [email-masked]>; Khadse Vaibhav (BZR0XBW) <[email-masked]>; Cardozo
>> Chantelle (EUR6CTC) <[email-masked]>; lastmile <
>> [email-masked]>; Customer Care Team <[email-masked]>;
>> Mohamed Magdy <[email-masked]>
>> *Subject:* Re: [EXTERNAL] Re: UPS Land Freight - Pending shipments +10
>> days
>>
>>
>>
>> Reminder.
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> Regards,
>>
>> Ronald
>>
>>
>>
>>
>>
>> On Sun, Aug 9, 2020 at 9:59 AM Ronald Gaviola <[email-masked]>
>> wrote:
>>
>> +Rzaldivar <[email-masked]>
>>
>>
>>
>> What is the status of these RTO shipments?
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> Regards,
>>
>> Ronald
>>
>>
>>
>>
>>
>> On Mon, Jul 27, 2020 at 2:59 PM Ronald Gaviola <[email-masked]>
>> wrote:
>>
>> +Amir Julkarnain <[email-masked]> +Ekta Jesswani
>> <[email-masked]>
>>
>>
>>
>> These are expected to be returned to DXB. Customers might have been
>> asking the status of their shipment.
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> Regards,
>>
>> Ronald
>>
>>
>>
>>
>>
>> On Mon, Jul 27, 2020 at 2:19 PM <[email-masked]> wrote:
>>
>>
>>
>> Dear Ronald/Eugene,
>>
>>
>>
>> Please find attached all shipments which are currently under customs
>> manager approval to return.
>>
>> No of shipments
>>
>> EXPEDITED AWB ref
>>
>> 1
>>
>> 1Z289F8W6755140572
>>
>> 1Z289F8W6757575386
>>
>> 2
>>
>> 1Z289F8W6755339082
>>
>> 3
>>
>> 1Z289F8W6755470126
>>
>> 4
>>
>> 1Z289F8W6755716487
>>
>> 5
>>
>> 1Z289F8W6755899263
>>
>> 6
>>
>> 1Z289F8W6756098797
>>
>> 7
>>
>> 1Z289F8W6756192998
>>
>> 8
>>
>> 1Z289F8W6756937586
>>
>> 9
>>
>> 1Z289F8W6757102805
>>
>> 10
>>
>> 1Z289F8W6757158952
>>
>> 11
>>
>> 1Z289F8W6757271418
>>
>> 12
>>
>> 1Z289F8W6757304847
>>
>> 1Z289F8W6757635418
>>
>> 13
>>
>> 1Z289F8W6757490771
>>
>> 14
>>
>> 1Z289F8W6757641947
>>
>> 15
>>
>> 1Z289F8W6757696568
>>
>> 16
>>
>> 1Z289F8W6757702916
>>
>> 17
>>
>> 1Z289F8W6755022459
>>
>> 18
>>
>> 1Z289F8W6757004073
>>
>> 1Z289F8W6757248882
>>
>> 1Z289F8W6757491869
>>
>> 19
>>
>> 1Z289F8W6757190612
>>
>>
>>
>> Regards, Richelle
>>
>>
>>
>>
>>
>> *From:* Zaldivar Richelle (VLR5DPB)
>> *Sent:* Sunday, July 26, 2020 3:50 PM
>> *To:* 'Ronald Gaviola' <[email-masked]>; Eugene Mugisa <
>> [email-masked]>
>> *Cc:* Ghaoui Abdo (JRL9LQJ) <[email-masked]>; Khadse Vaibhav (BZR0XBW) <
>> [email-masked]>; Cardozo Chantelle (EUR6CTC) <
>> [email-masked]>; lastmile <[email-masked]>;
>> customer care <[email-masked]>; Mohamed Magdy <
>> [email-masked]>
>> *Subject:* RE: [EXTERNAL] Re: UPS Land Freight - Pending shipments +10
>> days
>>
>>
>>
>>
>>
>> Dear Ronald/Eugene,
>>
>>
>>
>> As discussed over the phone last week.. after many attempts, still
>> customs is not clearing the shipment. After multiple meetings customs is
>> not releasing the truck.
>>
>> Shipment were seen having duplicate AWBs (expedited and land freight). We
>> have provided them an explanation letter, still they are declining to clear
>> the shipment.
>>
>> Unfortunately, B2C trial for UPS land freight did not work. Truck is
>> incurring demurrage charges already, KSA have no choice but to process the
>> return to UAE.
>>
>>
>>
>> We already submitted the PPW to Customs Manager to approve the return to
>> UAE.
>>
>>
>>
>> UPS never handled B2C shipments on Land Freight mode before, we did this
>> as a trial. We can only handle B2C shipments on express saver or expedited
>> mode.
>>
>>
>>
>> Am following on the RTS, we will keep you posted
>>
>>
>>
>> Regards,
>>
>>
>>
>> Richelle
>>
>>
>>
>>
>>
>> *From:* Ronald Gaviola [mailto:[email-masked]
>> <[email-masked]>]
>> *Sent:* Sunday, July 26, 2020 2:39 PM
>> *To:* Eugene Mugisa <[email-masked]>
>> *Cc:* Zaldivar Richelle (VLR5DPB) <[email-masked]>; Ghaoui Abdo
>> (JRL9LQJ) <[email-masked]>; Khadse Vaibhav (BZR0XBW) <[email-masked]>;
>> Cardozo Chantelle (EUR6CTC) <[email-masked]>; lastmile
>> <[email-masked]>; customer care <[email-masked]>; Mohamed
>> Magdy <[email-masked]>
>> *Subject:* Re: [EXTERNAL] Re: UPS Land Freight - Pending shipments +10
>> days
>>
>>
>>
>> +Rzaldivar <[email-masked]>
>>
>>
>>
>> We need an update here please.
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> Regards,
>>
>> Ronald
>>
>>
>>
>>
>>
>> On Sun, Jul 19, 2020 at 2:44 PM Eugene Mugisa <[email-masked]>
>> wrote:
>>
>> + Abdo,
>>
>>
>>
>> Can you please share the contact person for us while Richelle is away on
>> vacation.
>>
>>
>>
>> We have a number of pending issues we need to solve urgently.
>>
>>
>>
>> Best,
>>
>> Eugene.
>>
>>
>>
>> *From:* Ronald Gaviola <[email-masked]>
>> *Sent:* Sunday, July 19, 2020 10:30 AM
>> *To:* Rzaldivar <[email-masked]>
>> *Cc:* [email-masked]; [email-masked]; lastmile <
>> [email-masked]>; Customer Care Team <[email-masked]>;
>> Mohamed Magdy <[email-masked]>
>> *Subject:* Re: [EXTERNAL] Re: UPS Land Freight - Pending shipments +10
>> days
>>
>>
>>
>> Hi Richelle,
>>
>>
>>
>> We need to get back to our customers. We are losing words to explain to
>> every customers.
>>
>>
>>
>> Please update us on how you are solving this problem.
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> Regards,
>>
>> Ronald
>>
>>
>>
>>
>>
>> On Sat, Jul 18, 2020 at 3:23 PM Ronald Gaviola <[email-masked]>
>> wrote:
>>
>> Hi Richelle,
>>
>>
>>
>> Please update us here.
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> Regards,
>>
>> Ronald
>>
>>
>>
>>
>>
>> On Tue, Jul 14, 2020 at 6:12 PM <[email-masked]> wrote:
>>
>>
>>
>> Hi Ronald,
>>
>>
>>
>> My apologies… I was very late to reply.
>>
>> The shipments are not cleared. They have problem with customs as
>> shipments sent was individual along with B2B.
>>
>> I will give you another update by 8PM tonight. Am following up if there
>> is any shipment would have get cleared using the IDs
>>
>>
>>
>> Regards,
>>
>>
>>
>> Richelle
>>
>>
>>
>>
>>
>> *From:* Ronald Gaviola [mailto:[email-masked]]
>> *Sent:* Tuesday, July 14, 2020 5:47 PM
>> *To:* Zaldivar Richelle (VLR5DPB) <[email-masked]>; Khadse Vaibhav
>> (BZR0XBW) <[email-masked]>; Cardozo Chantelle (EUR6CTC) <
>> [email-masked]>
>> *Cc:* lastmile <[email-masked]>; Customer Care Team <
>> [email-masked]>; Mohamed Magdy <[email-masked]>
>> *Subject:* [EXTERNAL] Re: UPS Land Freight - Pending shipments +10 days
>>
>>
>>
>> CAUTION! This email originated outside of the organization. Please do not
>> open attachments or click links from an unknown or suspicious origin.
>> ------------------------------
>>
>> 3rd Reminder.
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> Regards,
>>
>> Ronald
>>
>>
>>
>>
>>
>> On Mon, Jul 13, 2020 at 2:36 PM Ronald Gaviola <[email-masked]>
>> wrote:
>>
>> Dears,
>>
>>
>>
>> 2nd reminder.
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> Regards,
>>
>> Ronald
>>
>>
>>
>> On Mon, Jul 13, 2020 at 11:22 AM Ronald Gaviola <[email-masked]>
>> wrote:
>>
>> Reminder.
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> Regards,
>>
>> Ronald
>>
>>
>>
>>
>>
>> On Sun, Jul 12, 2020 at 11:14 AM Ronald Gaviola <[email-masked]>
>> wrote:
>>
>> RIchelle, Vaibhav
>>
>>
>>
>> We need a clear update on these shipments and please advise when do you
>> expect these to be delivered?
>>
>>
>>
>> Ship date
>>
>> AWB
>>
>> Status
>>
>> 10-Jun-20
>>
>> 1Z289F8W6755716487
>>
>> Pending
>>
>> 10-Jun-20
>>
>> 1Z289F8W6756192998
>>
>> Pending
>>
>> 10-Jun-20
>>
>> 1Z289F8W6756937586
>>
>> Pending
>>
>> 10-Jun-20
>>
>> 1Z289F8W6757158952
>>
>> Pending
>>
>> 10-Jun-20
>>
>> 1Z289F8W6757490771
>>
>> Pending
>>
>> 10-Jun-20
>>
>> 1Z289F8W6757641947
>>
>> Pending
>>
>> 10-Jun-20
>>
>> 1Z289F8W6757696568
>>
>> Pending
>>
>> 11-Jun-20
>>
>> 1Z289F8W6755470126
>>
>> Pending
>>
>> 14-Jun-20
>>
>> 1Z289F8W6755022459
>>
>> Pending
>>
>> 13-Jun-20
>>
>> 1Z289F8W6757491869
>>
>> Pending
>>
>> 12-Jun-20
>>
>> 1Z289F8W6757190612
>>
>> Pending
>>
>> 16-Jun-20
>>
>> 1Z289F8W6757102805
>>
>> Pending
>>
>> 16-Jun-20
>>
>> 1Z289F8W6757271418
>>
>> Pending
>>
>> 17-Jun-20
>>
>> 1Z289F8W6756098797
>>
>> Pending
>>
>> 21-Jun-20
>>
>> 1Z289F8W6755899263
>>
>> Arrived at Facility
>>
>> 22-Jun-20
>>
>> 1Z289F8W6755339082
>>
>> Arrived at Facility
>>
>> 24-Jun-20
>>
>> 1Z289F8W6757635418
>>
>> Pending
>>
>> 25-Jun-20
>>
>> 1Z289F8W6756965948
>>
>> The package will be returned to the sender.
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> Regards,
>>
>> Ronald
>>
>> --
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