Subject: RE: Order #600946375 // Sku :GT-CH79502-39 // Name :Chicco - Polly Magic Relax Highchair - India Ink // Damaged
From: brands <[email-masked]>
To: Abdelmohsen basha <[email-masked]>, Michaela Manibo <[email-masked]>
Cc: Kenneth Nwaso <[email-masked]>, repairs <[email-masked]>, Denmark A <[email-masked]>, rizwan <[email-masked]>, santosh <[email-masked]>, customer care <[email-masked]>, Returns.fc <[email-masked]>, Alina D'Souza <[email-masked]>, Kenneth Nwaso <[email-masked]>, Samran Iftikhar <[email-masked]>, Michael Rolle <[email-masked]>
Date: Thu, 13 Aug 2020 11:12:04 +0000
List-Id: <ccteam.mumzworld.com>

Hi ,

Kindly Send us the RMA with complete details so we can issue the credit note.

Raymond Serrano
Sales Associate

T: +971 4 222 0799<tel:+97142220799> M: +971 54 306 6543 <tel:+971543066543>
F: +971 4 228 2423<tel:+97142282423> E: [email-masked]<mailto:[email-masked]>
A: Office 1805 Emirates NBD New Deira Building
Baniyas Road, Deira, Dubai P.O. Box 6761

From: Abdelmohsen basha <[email-masked]>
Sent: Thursday, August 13, 2020 1:19 PM
To: Michaela Manibo <[email-masked]>
Cc: Kenneth Nwaso <[email-masked]>; brands <[email-masked]>; repairs <[email-masked]>; Denmark A <[email-masked]>; rizwan <[email-masked]>; santosh <[email-masked]>; customer care <[email-masked]>; Returns.fc <[email-masked]>; Alina D'Souza <[email-masked]>; Kenneth Nwaso <[email-masked]>; Samran Iftikhar <[email-masked]>; Michael Rolle <[email-masked]>
Subject: Re: Order #600946375 // Sku :GT-CH79502-39 // Name :Chicco - Polly Magic Relax Highchair - India Ink // Damaged

Dear Vendor,

Please issue a CN

Thanks

On Thu, 13 Aug 2020 at 12:37, Michaela Manibo <[email-masked]<mailto:[email-masked]>> wrote:
Team,

The customer does not want the item and wanted a refund.  Please update CRA.  Do not Reship.

Thanks
[https://docs.google.com/uc?export=download&id=1dPvF846NQLuPhPIWvw4BUZQLTKGEIr5n&revid=0B6UFLaI8aBkvNTZYYkF2dFpqZlcwSFIvaDY2VTE1UU10OHh3PQ]

On Wed, Aug 12, 2020 at 4:03 PM Kenneth Nwaso <[email-masked]<mailto:[email-masked]>> wrote:
@Alina D'Souza<mailto:[email-masked]> Kindly see below email and check with the customer.

On Wed, Aug 12, 2020 at 3:38 PM brands <[email-masked]<mailto:[email-masked]>> wrote:
Hi Kenneth,
It is not damage or broken that’s the normal structure of that item.
As you can see it has gap on both sides.

We also check the other stocks and it has gaps as well.

Attached images for your reference.

Try also to check the video sent by ever on his previous email.

Regards,

Raymond Serrano
Sales Associate

T: +971 4 222 0799<tel:+97142220799> M: +971 54 306 6543 <tel:+971543066543>
F: +971 4 228 2423<tel:+97142282423> E: [email-masked]<mailto:[email-masked]>
A: Office 1805 Emirates NBD New Deira Building
Baniyas Road, Deira, Dubai P.O. Box 6761

From: Kenneth Nwaso <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, August 12, 2020 3:21 PM
To: repairs <[email-masked]<mailto:[email-masked]>>; brands <[email-masked]<mailto:[email-masked]>>
Cc: Denmark A <[email-masked]<mailto:[email-masked]>>; rizwan <[email-masked]<mailto:[email-masked]>>; santosh <[email-masked]<mailto:[email-masked]>>; customer care <[email-masked]<mailto:[email-masked]>>; Returns.fc <[email-masked]<mailto:[email-masked]>>; Alina D'Souza <[email-masked]<mailto:[email-masked]>>; Kenneth Nwaso <[email-masked]<mailto:[email-masked]>>; Samran Iftikhar <[email-masked]<mailto:[email-masked]>>; Michael Rolle <[email-masked]<mailto:[email-masked]>>; Abdelmohsen basha <[email-masked]<mailto:[email-masked]>>
Subject: Re: Order #600946375 // Sku :GT-CH79502-39 // Name :Chicco - Polly Magic Relax Highchair - India Ink // Damaged

Hi Raymond and Ever,

Customer lamented on the gaps between the hands of this item which posed a trip hazard.

Kindly compare with stocks and confirm for exchange.

On Wed, Aug 12, 2020 at 2:49 PM repairs <[email-masked]<mailto:[email-masked]>> wrote:
Dear Team,

Good day!

We already received the chicco Poly magic high chair.

After inspection , this item are not defective.

On below picture , this are normal and functionable.

Please click link video below for your reference and share to your customer.

Download link
https://wetransfer.com/downloads/ecacc4e84a2a789a4f722ad913b06bda20200812104025/62e828c20915581ac4a15d884fad23df20200812104044/05717a

Kindly note this good item we will send it back to your WH.

Regards ,

Ever Villafuerte
Warehouse Service Executive

T: +971 4 347 0597<tel:+97143470597>  M: +971 56 623 0495<tel:+971566230495>
F: +971 4 347 0659<tel:+97143470659>  E: [email-masked]<mailto:[email-masked]>
A: 28B Street Community 368 Al Quoz Industrial Area 3
Dubai, UAE 20717 79344

From: Denmark A <[email-masked]<mailto:[email-masked]>>
Sent: 11 August 2020 02:40 PM
To: brands <[email-masked]<mailto:[email-masked]>>; rizwan <[email-masked]<mailto:[email-masked]>>; repairs <[email-masked]<mailto:[email-masked]>>; santosh <[email-masked]<mailto:[email-masked]>>
Cc: customer care <[email-masked]<mailto:[email-masked]>>; Returns.fc <[email-masked]<mailto:[email-masked]>>; Alina D'Souza <[email-masked]<mailto:[email-masked]>>; Kenneth Nwaso <[email-masked]<mailto:[email-masked]>>; Samran Iftikhar <[email-masked]<mailto:[email-masked]>>; Michael Rolle <[email-masked]<mailto:[email-masked]>>; Abdelmohsen basha <[email-masked]<mailto:[email-masked]>>
Subject: Order #600946375 // Sku :GT-CH79502-39 // Name :Chicco - Polly Magic Relax Highchair - India Ink // Damaged

Dear Vendor,

Please see the below customer complaint and allow us to send the item back to you for your further evaluation.
Also find the attached RMA filled up form for your reference.

Return Reason:received_damaged_not_as_new
Comments :Some of the parts were received damaged

We appreciate your support in this matter, Thank you.

Stay HOME Stay SAFE…

Best Regards,

Den mark

--
BEST REGARDS...✍

--
BEST REGARDS...✍

--
Ahmed Basha
M: 0551525964
Returns Manager
[email-masked]<mailto:[email-masked]>
www.mumzworld.com<http://www.mumzworld.com>
[https://docs.google.com/uc?export=download&id=1j88MXvMUrGNnqeYuPC6xmO0u4-GtIvHd&revid=0B_JkVZLXI0tYakI5N0VNK0s0RFdQcWl3a0RKMkdDNlpMU2hNPQ]