Subject: Re: Order #600849997 // MMZT-030.0048 // Medela Swing Breastpump // Defective Warranty check
From: Mary Anne Agapito <[email-masked]>
To: Mummazone Medical Equipment <[email-masked]>
Cc: Riyas Abdul Rahim <[email-masked]>, Denmark A <[email-masked]>, customer care <[email-masked]>, "Returns.fc" <[email-masked]>, Samran Iftikhar <[email-masked]>, "Alina D'Souza" <[email-masked]>, Michael Rolle <[email-masked]>, Kenneth Nwaso <[email-masked]>, Abdelmohsen basha <[email-masked]>, Naib Khan <[email-masked]>
Date: Thu, 13 Aug 2020 14:43:36 +0400
List-Id: <ccteam.mumzworld.com>

Hi Team,

Thank you for your response.

@Alina D'Souza <[email-masked]>  - pls arrange another collection asap.

Warm Regards,

*Mary Anne Agapito*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
 www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Thu, Aug 13, 2020 at 1:47 PM Mummazone Medical Equipment <
[email-masked]> wrote:

> Dear Mumzworld team ,
>
>
>
> Please send the pump for technical team to check.
>
>
>
>
>
> Warm Regards
>
>
>
> *Maria Arif*
>
>
>
>
>
>
> *Office 1. Schon Business Park-DIP 1*
>
> Dubai - UAE
>
> Office  +971 (04)  298 4130
>
> Mobile +971 (52)   536 8280
>
> [email-masked] <[email-masked]>*
>
> www.mummazone.com
>
>
> Let’s connect     
> <https://twitter.com/mummazoneonline>      [image:
> <https://www.facebook.com/mummazoneonline/>      [image:
> <https://www.instagram.com/mummazoneonline/>
>
>
>
>
>
>
>
> *From:* Mary Anne Agapito <[email-masked]>
> *Sent:* Thursday, August 13, 2020 1:45 PM
> *To:* Mummazone Medical Equipment <[email-masked]>; Riyas Abdul Rahim
> <[email-masked]>
> *Cc:* Denmark A <[email-masked]>; customer care <
> [email-masked]>; Returns.fc <[email-masked]>; Samran
> Iftikhar <[email-masked]>; Alina D'Souza <[email-masked]>;
> Michael Rolle <[email-masked]>; Kenneth Nwaso <
> [email-masked]>; Abdelmohsen basha <[email-masked]>;
> Naib Khan <[email-masked]>
> *Subject:* Re: Order #600849997 // MMZT-030.0048 // Medela Swing
> Breastpump // Defective Warranty check
>
>
>
> Hi Team,
>
>
>
> The customer called, the item is not really working.
>
>
>
> As per the customer, the milk is going into the pipe of the pump, it
> didn't move.
>
>
>
> The customer is extremely upset and asking for a refund now.
>
>
>
> Please allow us to send the item again for further evaluation.
>
>
>
> Thank you
>
> Warm Regards,
>
>
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
>
>
>
> On Sun, Jul 26, 2020 at 3:47 PM Naib Khan <[email-masked]> wrote:
>
>
> Received .
>
> Regards.
>
> Naib
>
>
>
>
>
> On Sun, 26 Jul 2020 at 15:45, Denmark A <[email-masked]> wrote:
>
> Dear Mummazone,
>
>
>
> Received thank you.
>
>
>
> @Naib Khan <[email-masked]> Please assist to reship a package to the
> below address.
>
>
>
>
>
>
> Regards,
>
> Den mark
>
>
>
>
>
>
>
> On Sun, Jul 26, 2020 at 12:01 PM Mummazone Medical Equipment <
> [email-masked]> wrote:
>
> Dear Denmark ,
>
>
>
> The pump is working absolutely fine . We are sending it back today with
> the Mumzworld driver .
>
>
>
>
>
> Warm Regards
>
>
>
> *Maria Arif*
>
>
>
>
>
>
> *Office 1. Schon Business Park-DIP 1*
>
> Dubai - UAE
>
> Office  +971 (04)  298 4130
>
> Mobile +971 (52)   536 8280
>
> [email-masked] <[email-masked]>*
>
> www.mummazone.com
>
>
> Let’s connect     
> <https://twitter.com/mummazoneonline>      [image:
> <https://www.facebook.com/mummazoneonline/>      [image:
> <https://www.instagram.com/mummazoneonline/>
>
>
>
>
>
>
>
> *From:* Denmark A <[email-masked]>
> *Sent:* Saturday, July 25, 2020 9:29 AM
> *To:* Amrinder <[email-masked]>; Mummazone Medical Equipment <
> [email-masked]>; [email-masked]; Riyas Abdul Rahim <
> [email-masked]>; [email-masked]
> *Cc:* customer care <[email-masked]>; Returns.fc <
> [email-masked]>; Samran Iftikhar <[email-masked]>; Alina
> D'Souza <[email-masked]>; Michael Rolle <[email-masked]>;
> Kenneth Nwaso <[email-masked]>; Abdelmohsen basha <
> [email-masked]>
> *Subject:* Order #600849997 // MMZT-030.0048 // Medela Swing Breastpump
> // Defective Warranty check
>
>
>
> Dear Vendor,
>
>
>
> Please see the below customer complaint and allow us to send the item back
> to you for your further evaluation.
>
>
>
> Reason of return: Warranty Claim - Item is not working properly
>
>
>
> We appreciate your support in this matter, Thank you.
>
>
>
> Stay HOME Stay SAFE…
>
> Best Regards,
>
> Den mark
>
>