Subject: Re: Order #600946375 // Sku :GT-CH79502-39 // Name :Chicco - Polly Magic Relax Highchair - India Ink // Damaged
From: Michaela Manibo <[email-masked]>
To: Kenneth Nwaso <[email-masked]>
Cc: brands <[email-masked]>, repairs <[email-masked]>, Denmark A <[email-masked]>, rizwan <[email-masked]>, santosh <[email-masked]>, customer care <[email-masked]>, "Returns.fc" <[email-masked]>, "Alina D'Souza" <[email-masked]>, Kenneth Nwaso <[email-masked]>, Samran Iftikhar <[email-masked]>, Michael Rolle <[email-masked]>, Abdelmohsen basha <[email-masked]>
Date: Thu, 13 Aug 2020 12:37:48 +0400
List-Id: <ccteam.mumzworld.com>

Team,

The customer does not want the item and wanted a refund.  Please update
CRA.  Do not Reship.

Thanks

On Wed, Aug 12, 2020 at 4:03 PM Kenneth Nwaso <[email-masked]>
wrote:

> @Alina D'Souza <[email-masked]> Kindly see below email and check
> with the customer.
>
> On Wed, Aug 12, 2020 at 3:38 PM brands <[email-masked]> wrote:
>
>> Hi Kenneth,
>>
>> It is not damage or broken that’s the normal structure of that item.
>>
>> As you can see it has gap on both sides.
>>
>>
>>
>> We also check the other stocks and it has gaps as well.
>>
>>
>>
>> Attached images for your reference.
>>
>>
>>
>> Try also to check the video sent by ever on his previous email.
>>
>>
>>
>> Regards,
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> Raymond Serrano
>>
>> Sales Associate
>>
>>
>>
>> T: +971 4 222 0799 <+97142220799> M: +971 54 306 6543 <+971543066543>
>>
>> F: +971 4 228 2423 <+97142282423> E: [email-masked]
>>
>> A: Office 1805 Emirates NBD New Deira Building
>>
>> Baniyas Road, Deira, Dubai P.O. Box 6761
>>
>>
>>
>>
>>
>>
>>
>> *From:* Kenneth Nwaso <[email-masked]>
>> *Sent:* Wednesday, August 12, 2020 3:21 PM
>> *To:* repairs <[email-masked]>; brands <[email-masked]>
>> *Cc:* Denmark A <[email-masked]>; rizwan <[email-masked]>;
>> santosh <[email-masked]>; customer care <[email-masked]>;
>> Returns.fc <[email-masked]>; Alina D'Souza <[email-masked]>;
>> Kenneth Nwaso <[email-masked]>; Samran Iftikhar <
>> [email-masked]>; Michael Rolle <[email-masked]>;
>> Abdelmohsen basha <[email-masked]>
>> *Subject:* Re: Order #600946375 // Sku :GT-CH79502-39 // Name :Chicco -
>> Polly Magic Relax Highchair - India Ink // Damaged
>>
>>
>>
>> Hi Raymond and Ever,
>>
>>
>>
>> Customer lamented on the gaps between the hands of this item which posed
>> a trip hazard.
>>
>>
>>
>> Kindly compare with stocks and confirm for exchange.
>>
>>
>>
>>
>>
>>
>>
>>
>> On Wed, Aug 12, 2020 at 2:49 PM repairs <[email-masked]> wrote:
>>
>> Dear Team,
>>
>>
>>
>> Good day!
>>
>>
>>
>> We already received the chicco Poly magic high chair.
>>
>>
>>
>> After inspection , this item are not defective.
>>
>>
>>
>> On below picture , this are normal and functionable.
>>
>>
>>
>> Please click link video below for your reference and share to your
>> customer.
>>
>>
>>
>> Download link
>>
>> https://wetransfer.com/downloads/ecacc4e84a2a789a4f722ad913b06bda20200812104025/62e828c20915581ac4a15d884fad23df20200812104044/05717a
>>
>>
>>
>> Kindly note this good item we will send it back to your WH.
>>
>>
>>
>> Regards ,
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> Ever Villafuerte
>>
>> Warehouse Service Executive
>>
>>
>>
>> T: +971 4 347 0597 <+97143470597>  M: +971 56 623 0495 <+971566230495>
>>
>> F: +971 4 347 0659 <+97143470659>  E: [email-masked]
>>
>> A: 28B Street Community 368 Al Quoz Industrial Area 3
>>
>> Dubai, UAE 20717 79344
>>
>>
>>
>>
>>
>> *From:* Denmark A <[email-masked]>
>> *Sent:* 11 August 2020 02:40 PM
>> *To:* brands <[email-masked]>; rizwan <[email-masked]>; repairs <
>> [email-masked]>; santosh <[email-masked]>
>> *Cc:* customer care <[email-masked]>; Returns.fc <
>> [email-masked]>; Alina D'Souza <[email-masked]>; Kenneth
>> Nwaso <[email-masked]>; Samran Iftikhar <
>> [email-masked]>; Michael Rolle <[email-masked]>;
>> Abdelmohsen basha <[email-masked]>
>> *Subject:* Order #600946375 // Sku :GT-CH79502-39 // Name :Chicco -
>> Polly Magic Relax Highchair - India Ink // Damaged
>>
>>
>>
>> Dear Vendor,
>>
>>
>>
>> Please see the below customer complaint and allow us to send the item
>> back to you for your further evaluation.
>>
>> Also find the attached RMA filled up form for your reference.
>>
>>
>>
>> Return Reason:received_damaged_not_as_new
>> Comments :Some of the parts were received damaged
>>
>>
>>
>>
>>
>> We appreciate your support in this matter, Thank you.
>>
>>
>>
>> Stay HOME Stay SAFE…
>>
>> Best Regards,
>>
>> Den mark
>>
>>
>>
>>
>> --
>>
>> *BEST REGARDS**...**✍*
>>
>>
>>
>
>
> --
>
> *BEST REGARDS**...**✍*
>
>