Subject: Re: Order #600931119 // Sku :KKL-63576 // Name :Konig Kids - Play Mat With Music & Projection // DEFECTIVE
From: Denmark A <[email-masked]>
To: Marla Joy Laurico <[email-masked]>
Cc: customer care <[email-masked]>, "Returns.fc" <[email-masked]>, "Alina D'Souza" <[email-masked]>, Samran Iftikhar <[email-masked]>, Kenneth Nwaso <[email-masked]>, Michael Rolle <[email-masked]>, Abdelmohsen basha <[email-masked]>, Chirin Khawatmi <[email-masked]>
Date: Thu, 13 Aug 2020 11:50:58 +0400
List-Id: <ccteam.mumzworld.com>

Dear Marla,

Noted with thanks,

@customer care <[email-masked]> FYI.

Regards,
Den mark

On Mon, Aug 10, 2020 at 9:19 AM Marla Joy Laurico <[email-masked]>
wrote:

> HI Denmark and Alina,
>
>
>
> Please replace the item with the new one.
>
> I’m aware that they want refund, but pls try to convince them to replace
> with the new one,
>
>
>
> *Marla Joy Laurico*
> Senior Buyer
>
> *P* +971 4 245 1362    *E /W*  marla@*mumzworld.com
> <http://muzworld.com/>*
>
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>
> *From:* Denmark A <[email-masked]>
> *Sent:* Monday, August 10, 2020 9:16 AM
> *To:* Marla Joy Laurico <[email-masked]>
> *Cc:* customer care <[email-masked]>; Returns.fc <
> [email-masked]>; Alina D'Souza <[email-masked]>; Samran
> Iftikhar <[email-masked]>; Kenneth Nwaso <
> [email-masked]>; Michael Rolle <[email-masked]>;
> Abdelmohsen basha <[email-masked]>
> *Subject:* Order #600931119 // Sku :KKL-63576 // Name :Konig Kids - Play
> Mat With Music & Projection // DEFECTIVE
>
>
>
> Dear Marla,
>
>
>
> Please see the below customer complaint and assist.
>
>
>
> Return Reason:doesnt_work_or_defective
> Comments :The music stopped working even though we tried to change the
> battery but didn’t work (lights are still working)we need a refund or
> exchange at the earliest
>
>
>
> We appreciate your support in this matter, Thank you.
>
>
>
> Stay HOME Stay SAFE…
>
> Best Regards,
>
> Den mark
>