Subject: Audit august
From: Urvika Chaudhary <[email-masked]>
To: poonam <[email-masked]>, kunal <[email-masked]>
Date: Thu, 2 Aug 2018 10:50:15 +0530 (IST)

Hi team, 

Please find below the reply from Maiwenn.. 

Hi Urvika 

Thanks for flagging. As previously advised, you should look at the Work item ID for the case and then look for the name of the agent (the date is actually only to help if there are multiple items from the same agent so you can locate a particular one) 

In this instance, indeed, you should audit the escalation from alexander on 19/07 

Let me know if this doesn’t make sense 

Thanks 

Maiwenn 

Warm Regards, 
Urvika Chaudhary 
Trainer Manager - Viagogo.com 
LiveSalesman.com 
[email-masked]