Subject: Re: TID : 16474095 Event Name : Ed Sheeran, TTE: 2 day(s), 17 hours ago
From: Urvika Chaudhary <[email-masked]>
To: Sankarshan Rajan <[email-masked]>
Date: Wed, 20 Jun 2018 15:09:44 +0530 (IST)

Hi Sankarshan, 
Please deal with this case as RTS 

Warm Regards, 
Urvika Chaudhary 
Trainer Manager - Viagogo.com 
LiveSalesman.com 
[email-masked] 

From: "Sankarshan Rajan" <[email-masked]> 
To: "Urvika Chaudhary" <[email-masked]> 
Sent: Wednesday, June 20, 2018 2:36:57 PM 
Subject: TID : 16474095 Event Name : Ed Sheeran, TTE: 2 day(s), 17 hours ago 

Hi Urvika, 

Case details: 

Ed Sheeran Edge case, 

The tickets were returned to sender, they reached Limerick after the event hence guarantee seems to be void. 

However, the buyer went to the event with the order ID and other details and got refusal letter from the event and is asking for a refund 

Please check this case and advise 

Regards 
Sankarshan