Subject: FW: Customerserviceuk MET Recat
From: Brian Sexton <[email-masked]>
To: Urvika Chaudhary <[email-masked]>
Date: Mon, 18 Jun 2018 11:35:25 +0000

From: David Lee
Sent: Monday 18 June 2018 12:01
To: Brian Sexton <[email-masked]>
Cc: Maiwenn Gouthe <[email-masked]>
Subject: Customerserviceuk MET Recat

Hi Brian,

This is a slightly updated version of the Recat training for the agents in India. The list of changes is in the slide nots on slide 2 if the trainer wants to know what has changed exactly. The major change is that the agent working on this queue should start filtering by priority score instead of by transaction ID. This is so we can get to the urgent cases first and move them to the correct queue to be responded to.

Also can you make sure we also have an agent working on this over the weekends too? If you could send me a roster at the beginning of each week with the number of agents and the times they will be working on the MET Customer Mail recatting I would appreciate it.

Thanks,

Dave