Subject: Fwd: [AUDIT RED FLAG] Vandana.P- CID11075178/ TID15319757 - Ownership
From: Urvika Chaudhary <[email-masked]>
To: Monica Messina <[email-masked]>
Date: Sat, 9 Jun 2018 09:51:59 +0530 (IST)

Warm Regards, 
Urvika Chaudhary 
Trainer (LDP) 
LiveSalesman.com 
[email-masked] 

From: "Urvika Chaudhary" <[email-masked]> 
To: "Gunjan Jain" <[email-masked]> 
Sent: Tuesday, June 5, 2018 12:28:28 PM 
Subject: Fwd: [AUDIT RED FLAG] Vandana.P- CID11075178/ TID15319757 - Ownership 

Warm Regards, 
Urvika Chaudhary 
Trainer (LDP) 
LiveSalesman.com 
[email-masked] 

From: "Urvika Chaudhary" <[email-masked]> 
To: "Ahmed Basha Shaik" <[email-masked]> 
Sent: Monday, June 4, 2018 3:39:55 PM 
Subject: Fwd: [AUDIT RED FLAG] Vandana.P- CID11075178/ TID15319757 - Ownership 

Warm Regards, 
Urvika Chaudhary 
Trainer (LDP) 
LiveSalesman.com 
[email-masked] 

From: "Urvika Chaudhary" <[email-masked]> 
To: "deepanshi srivastava" <[email-masked]> 
Sent: Thursday, May 24, 2018 12:09:38 PM 
Subject: Fwd: [AUDIT RED FLAG] Vandana.P- CID11075178/ TID15319757 - Ownership 

Warm Regards, 
Urvika Chaudhary 
Trainer (LDP) 
LiveSalesman.com 
[email-masked] 

From: "Viraat Joshi" <[email-masked]> 
To: "maiwenn gouthe" <[email-masked]> 
Cc: "Urvika Chaudhary" <[email-masked]>, "Robert Cosgrove" <[email-masked]> 
Sent: Monday, 26 February, 2018 13:06:44 
Subject: Re: [AUDIT RED FLAG] Vandana.P- CID11075178/ TID15319757 - Ownership 

Thanks Maiwenn , 

Forwarded the information to the floor. 

From: "Maiwenn Gouthe" <[email-masked]> 
To: "Viraat Joshi" <[email-masked]>, "Urvika Chaudhary" <[email-masked]> 
Cc: "Robert Cosgrove" <[email-masked]> 
Sent: Monday, 26 February, 2018 12:40:06 
Subject: RE: [AUDIT RED FLAG] Vandana.P- CID11075178/ TID15319757 - Ownership 

Hi Viraat 

+Urvika 

Polish is most definitely supported, why does the agent believe we do not support it ? This should have been recategorized to the correct language 

As a reminder, here are the Languages we support : 

    * English 
    * German 
    * French 
    * Spanish 
    * Portuguese (PT/BR) 
    * Italian 
    * Dutch 
    * Polish 
    * Russian 
    * Czech 
    * Cantonese 
    * Mandarin 
    * Japanese 

Red Flag stands in this case. Can you please circulate this list across the floors to ensure everyone is aware of the languages supported. 

Thank you 

Maiwenn 

From: Viraat Joshi [mailto:[email-masked]] 
Sent: 24 February 2018 08:25 
To: Maiwenn Gouthe <[email-masked]> 
Cc: Robert Cosgrove <[email-masked]> 
Subject: Fwd: [AUDIT RED FLAG] Vandana.P- CID11075178/ TID15319757 - Ownership 
Importance: High 

Hi Maiwenn, 

As discussed - Please see the audit for Vandana below. Agent was audited and given a red flag for sending the unsupported blurb instead of re queue the case . This flag is going to effect the eligibility criteria for the agent for the month of January. 

Can you please have a look at this audit . 

Thanks 

Kind Regards 

Viraat Joshi 

From: "Viraat Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Robert Cosgrove" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, 25 January, 2018 17:51:33 
Subject: Re: [AUDIT RED FLAG] Vandana.P- CID11075178/ TID15319757 - Ownership 

Hi Rob, 

Spoke with the agent regarding the flag. The buyer emailed three times in Polish and once in English. Agent did not re queue the case under Polish subject as she was aware that this language is not supported- hence she sent the blurb (language not supported) . 

Can you please advise if this is the correct procedure . For Example : when addressing cases from CZK language - this blurb is used as that language is not supported, Hence agent used this blurb in Polish language scenario. 

Thanks 

Kind Regards 

Viraat Joshi 

From: "Robert Cosgrove" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Viraat Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, 25 January, 2018 16:23:18 
Subject: FW: [AUDIT RED FLAG] Vandana.P- CID11075178/ TID15319757 - Ownership 

Hi Virat, 

Please advise once this has been addressed. 

Kind regards 

Robert 

From: Sinead Bartley 
Sent: 25 January 2018 10:47 
To: Robert Cosgrove < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Maiwenn Gouthe < [ mailto:[email-masked] | [email-masked] ] > 
Subject: [AUDIT RED FLAG] Vandana.P- CID11075178/ TID15319757 - Ownership 
Importance: High 

Hi Robert, 

Please reply to confirm within 48hrs that a coaching session has been completed with the agent 

The agent has received a red flag for ownership. 

I am not entirely sure if this has arisen from a misunderstanding or not; buyer emailed three times in Polish advising we sent to the wrong address in Italy instead of Poland and asking to be called. They then emailed in English stating a little less info but advising we sent to the wrong address, clearly very upset. Agent sent wrong language response blurb and wrapped up with investigation section of CIAN noting some of the query is in Polish. 

Vandana otherwise seems to have had good quality this month with one fail and 1 4 passes. 

Regards, 

Sinead Bartley 

Quality Specialist 

Quality, Training & Content 

sinead.bartley3