Subject: Re: [AUDIT RED FLAG] TID: 16859929 - Security - Caique Canario
From: Urvika Chaudhary <[email-masked]>
To: Ricardo Fernandes <[email-masked]>
Cc: Viraat Joshi <[email-masked]>, Brian Sexton <[email-masked]>, maiwenn gouthe <[email-masked]>
Date: Tue, 5 Jun 2018 17:08:39 +0530 (IST)

Hi Ricardo, 

The feedback has been shared with the Agent. The agent has been advised to ensure that we check 3 pieces of security information from the customer before proceeding. 

Warm Regards, 
Urvika Chaudhary 
Trainer (LDP) 
LiveSalesman.com 
[email-masked] 

From: "Ricardo Fernandes" <[email-masked]> 
To: "Viraat Joshi" <[email-masked]>, "Urvika Chaudhary" <[email-masked]> 
Cc: "Brian Sexton" <[email-masked]>, "maiwenn gouthe" <[email-masked]> 
Sent: Friday, May 25, 2018 3:12:30 PM 
Subject: [AUDIT RED FLAG] TID: 16859929 - Security - Caique Canario 

Hi Viraat and Urvika, 

I have come across a red flag regarding the agent above. 

Synopsis: Seller called to know about his provisional sale. 
Agent asked the TID and said to seller if his names was Sebastião Lopes instead ask seller to confirm his name. 
Agent asked with seller was calling about the event name almost at the end of the call. 

Tip: We need three pieces of information from the customer to verify their account. 

Please let me know once the agent has been coached (within 48 hours). 

Thanks, 

Ricardo