Subject: Re: [AUDIT RED FLAG] TID: 15781547 - Answer not related to query - Kapil Kukreja
From: Urvika Chaudhary <[email-masked]>
To: Ricardo Fernandes <[email-masked]>
Cc: Viraat Joshi <[email-masked]>, Brian Sexton <[email-masked]>
Date: Tue, 5 Jun 2018 13:11:35 +0530 (IST)

Hi Ricardo, 

With reference to TID 15775239. 

The feedback has been shared with Kapil. He has been advised to carefully read and understand the query of the customer and to make sure that a relevant reply is sent to the customer. 

Thanks for highlighting. 

Warm Regards, 
Urvika Chaudhary 
Trainer (LDP) 
LiveSalesman.com 
[email-masked] 

From: "Ricardo Fernandes" <[email-masked]> 
To: "Viraat Joshi" <[email-masked]>, "Urvika Chaudhary" <[email-masked]> 
Cc: "Brian Sexton" <[email-masked]>, "maiwenn gouthe" <[email-masked]> 
Sent: Monday, May 28, 2018 2:19:13 PM 
Subject: [AUDIT RED FLAG] TID: 15781547 - Answer not related to query - Kapil Kukreja 

Hi Viraat and Urvika, 

I have come across a red flag regarding the agent above. 

Synopsis: Middle s eller emailed asking when tickets would be available for download as she needed to upload them to her buyer by 28/07/20418. 
Agent replied that according to our records tickets have not been sent. 

TIP: Check user transactions to know if seller purchased tickets with us and relisted them. 

Please let me know once the agent has been coached (within 48 hours). 

Thanks, 

Ricardo