Subject: Re: [AUDIT RED FLAG] TID: 13436856 - Ownership - Kuber Bhatia
From: Urvika Chaudhary <[email-masked]>
To: Ricardo Fernandes <[email-masked]>
Cc: Viraat Joshi <[email-masked]>, Brian Sexton <[email-masked]>
Date: Tue, 5 Jun 2018 12:55:31 +0530 (IST)

Hi Ricardo, 

The feedback has been shared with the agent. 

Thank you for highlighting. 

Warm Regards, 
Urvika Chaudhary 
Trainer (LDP) 
LiveSalesman.com 
[email-masked] 

From: "Ricardo Fernandes" <[email-masked]> 
To: "Viraat Joshi" <[email-masked]>, "Urvika Chaudhary" <[email-masked]> 
Cc: "Brian Sexton" <[email-masked]>, "maiwenn gouthe" <[email-masked]> 
Sent: Monday, May 28, 2018 6:16:35 PM 
Subject: [AUDIT RED FLAG] TID: 13436856 - Ownership - Kuber Bhatia 

Hi Viraat and Urvika, 

I have come across a red flag regarding the agent above. 

Synopsis: Seller emailed saying that he would not fulfil the order. 
Agent should have emailed seller using the blurb "Seller cannot fulfil - you will be charged - charge unknown / 01.0 - Seller Can't Fulfil - Generic Reply", stopped seller payment and moved to pending substitution as this subject belongs to Tier 1. 

Please let me know once the agent has been coached (within 48 hours). 

Thanks, 

Ricardo