Subject: 16593054 - Escalating for refund when an order is Pending Substitution
From: Brian Sexton <[email-masked]>
To: "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, Urvika Chaudhary <[email-masked]>
Cc: David Lee <[email-masked]>
Date: Tue, 29 May 2018 11:36:59 +0000

Hi Viraat, Urvika,

When a buyer wants a refund instead of substitute tickets agents need to move the order out of pending substitution.

Now the buyer was expecting a refund so they did not travel to the event and they also got substitute tickets that they will not be able to lose.

We lose out a lot of money in this case so all agents must move out of pending substitution if they are escalating for a refund.

@[email-masked]<mailto:[email-masked]> @Urvika Chaudhary<mailto:[email-masked]> - can you remind all agents of this also.

Kind regards,

Brian