Subject: FW: AUDIT RED FLAG TID-18334819 / Process/ Deep Kammal
From: Robert Cosgrove <[email-masked]>
To: Virat Joshi <[email-masked]>, Urvika Chaudhary <[email-masked]>
Date: Thu, 18 Oct 2018 12:16:23 +0000

Can this be addressed and then revert back.

Thanks
Robert

From: Eliza deSouza
Sent: 18 October 2018 10:13
To: Robert Cosgrove <[email-masked]>
Cc: Maiwenn Gouthe <[email-masked]>; Valentina Cante <[email-masked]>
Subject: AUDIT RED FLAG TID-18334819 / Process/ Deep Kammal

Hi Robert,

I have come across a red flag for this agent

Synopsis: Agent did not follow the correct account recovery process.
Buyer requested account recovery and the order was on the account, since details matched, account recovery 1 blurb should be sent.

Please confirm within 48 hours that the agent has been coached.

Thank you,
Eliza