Subject: Re: TID 18506847 - George Ezra - 31/01/2019 20:00 - Power Seller Broker AU
From: Robert Cosgrove <[email-masked]>
To: Urvika Chaudhary <[email-masked]>
Cc: Virat Joshi <[email-masked]>
Date: Wed, 17 Oct 2018 07:28:54 +0000

Thanks Urvika

Get Outlook for Android<https://aka.ms/ghei36>

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From: Urvika Chaudhary <[email-masked]>
Sent: Wednesday, October 17, 2018 7:50:56 AM
To: Robert Cosgrove
Cc: Virat Joshi
Subject: Re: TID 18506847 - George Ezra - 31/01/2019 20:00 - Power Seller Broker AU

Hi Rob,

Thank you for highlighting.

I've reviewed the case history and have spoken to Govind in regards to this. The agent was asked to thoroughly go through the case history and investigate more before replying to the customer.

Feedback has been shared with agent and will make sure that such situation doesn't repeat.

Urvika Chaudhary
Trainer Manager - viagogo
________________________________
Live Salesman
[email-masked]
www.livesalesman.com<https://protect-eu.mimecast.com/s/tD0DCjZVXTnV5Z3tWiq_W>

________________________________
From: "Robert Cosgrove" <[email-masked]>
To: "viraat" <[email-masked]>
Cc: "Urvika Chaudhary" <[email-masked]>
Sent: Tuesday, 16 October, 2018 20:43:16
Subject: FW: TID 18506847 -  George Ezra - 31/01/2019 20:00 - Power Seller  Broker AU

Please address this with the agent and get back to me.

Thanks
Robert

From: Laura Begley
Sent: 16 October 2018 11:56
To: Robert Cosgrove <[email-masked]>
Subject: FW: TID 18506847 - George Ezra - 31/01/2019 20:00 - Power Seller Broker AU

Hi Rob,

Just flagging this with you, as the agent explained the buyer was in their right to be refunded.
Can this get flagged to the agent, as they immediately emailed the buyer to inform to disregard the email sent.

Kind Regards,

Laura

From: Agata Domanska
Sent: Tuesday 16 October 2018 11:51
To: Laura Begley <[email-masked]<mailto:[email-masked]>>
Subject: TID 18506847 - George Ezra - 31/01/2019 20:00 - Power Seller Broker AU

Hi Laura,

As per Kaela, I am flagging this with you.

Kind regards,

Agata