Subject: FW: Training Feedback - India
From: Brian Sexton <[email-masked]>
To: Urvika Chaudhary <[email-masked]>
Cc: Jana Garbe <[email-masked]>
Date: Fri, 12 Oct 2018 16:44:19 +0000

Hi Urvika,

Can you please remind the new hires that the 4 security questions must be asked for all inbound calls.

Agents are still doing very well on the tests, thanks a lot for your help with this and congrats to the agents for doing well.

Kind regards,
Brian Sexton
Outsourcing - Leadership Program
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