Subject: Kannedy did not read the case history - 18332779
From: Brian Sexton <[email-masked]>
To: Sagar Seth <[email-masked]>, Virat Joshi <[email-masked]>, Urvika Chaudhary <[email-masked]>
Cc: Thiago Pavoni <[email-masked]>, Daniela MacraiMacai <[email-masked]>
Date: Thu, 11 Oct 2018 09:35:25 +0000

Hi,

The case resolution team left a crystal clear note on this case advising not to contact the buyer.

But Kannedy still replied to the buyer, he did not read the note. I thought we were better than this, I'm really disappointed, this goes against everything we've been doing.

Can you please give strict feedback to Kannedy, he's really let the team down here.

Kind regards,
Brian Sexton
Outsourcing - Leadership Program
[1506961944990_PastedImage]