Subject: Online Learning System - Wiki
From: Brian Sexton <[email-masked]>
To: Worchuirin M <[email-masked]>, Sagar Seth <[email-masked]>, Kritika Mirchandani <[email-masked]>, Charanjit Singh Sandhu <[email-masked]>, Anurag Pradhan <[email-masked]>, Ashwinee Latchayya <[email-masked]>, Viney Stan <[email-masked]>, Mansi Chhabra <[email-masked]>
Cc: Virat Joshi <[email-masked]>, Urvika Chaudhary <[email-masked]>, Nuno Correia <[email-masked]>, Jana Garbe <[email-masked]>
Date: Wed, 10 Oct 2018 10:49:18 +0000

Hi everyone,

For agents to make use of their time without cases and to refresh the training modules we are releasing the OLS wiki.

Whenever an agent gets a 'no cases' error they should open the OLS and read through a module. After they complete the module they can go back to pulling cases on CSL. If they keep getting 'no cases' then they can do another module and so forth.

I have attached Jana's PowerPoint, I'll have a call with you all asap to go through it so agents can even start reading through this today.

Kind regards,
Brian Sexton
Outsourcing - Leadership Program
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