Subject: 18276388 - Jeff Lynne's ELO - 30/09/2018 - Nottingham - Power seller - LMS Pickup Agent requested phone logs
From: Ashwinee Latchayya <[email-masked]>
To: Brian Sexton <[email-masked]>
Cc: Viraat <[email-masked]>, Urvika Chaudhary <[email-masked]>
Date: Tue, 9 Oct 2018 11:13:19 +0530 (IST)

Hi Brian, 

I've reviewed this case with Tavish and he admitted having used the proof blurb in order to request screenshots of call logs to check if buyer has called the number provided. 

However, he forgot to amend the blurb. Tavish has been coached and will be more attentive now. 

Kind Regards, 
Ashwinee 

From: "Eoghan OReilly" <[email-masked]> 
To: "Brian Sexton" <[email-masked]>, "Darren OToole" <[email-masked]> 
Cc: "Viraat" <[email-masked]>, "Ashwinee Latchayya" <[email-masked]> 
Sent: Saturday, 6 October, 2018 21:26:22 
Subject: Re: Transaction ID : 18276388 - Jeff Lynne's ELO - 30/09/2018 - Nottingham - Power seller - LMS Pickup Agent requested phone logs 

Hi Brian, 

Ok thank you for the clarification. 

Kind Regards, 
Eoghan 

From: Brian Sexton 
Sent: 06 October 2018 16:18:08 
To: Darren OToole 
Cc: Eoghan OReilly; Virat Joshi; Ashwinee Latchayya 
Subject: RE: Transaction ID : 18276388 - Jeff Lynne's ELO - 30/09/2018 - Nottingham - Power seller - LMS Pickup Agent requested phone logs 

Hi Darren, 

(+CC Ashwinee – he’s on your team) – also Ash, read the case history you will see Tavish send an illogical email 

I’ve sent an email to the account manager, trainer and owner in India about this. 

Tavish asked the buyer for their call logs to check if they called this number for issues on the event day: 

He should have instead flagged this to his TL to check with LMS if the buyer had picked up the tickets, if the pickup point was open for the duration of the pickup times or even just gotten the buyer to admit they were late for the pickup point. 

Kind regards, 

Brian 

From: Darren OToole 
Sent: Saturday 6 October 2018 15:47 
To: Brian Sexton <[email-masked]> 
Subject: FW: Transaction ID : 18276388 - Jeff Lynne's ELO - 30/09/2018 - Nottingham - Power seller - LMS Pickup Agent requested phone logs 

Hi Brian, 

Can this be reviewed with Tavish? 

Thanks, 

Darren 

From: Eoghan OReilly 
Sent: 06 October 2018 15:46 
To: Darren OToole < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Transaction ID : 18276388 - Jeff Lynne's ELO - 30/09/2018 - Nottingham - Power seller - LMS Pickup Agent requested phone logs 

Hi Darren 

As i explained the agent Tavish Gawri has requested the phone logs of the buyer. The buyer missed his LMS pick Up and was looking for compensation. The Buyer and myself were wondering why he is looking for The buyers phone records. 

Thanks. 

Kind Regards, 

Eoghan