Subject: 18276388 - Did not read case history, sent incorrect email
From: Brian Sexton <[email-masked]>
To: Virat Joshi <[email-masked]>, Urvika Chaudhary <[email-masked]>
Cc: Saurabh Dadu <[email-masked]>, Darren OToole <[email-masked]>
Date: Sat, 6 Oct 2018 15:13:15 +0000

Hi,

Can you please review this with Tavish, the email he sent is completely illogical here. The buyer was explaining that they were late arriving to the pick-up point and did not get their tickets.

Tavish sent this email as a reply. It was a pick-up, buyer did not receive anything.

How can they think it's okay to send something that makes no sense? They clearly did not read the case history because the buyer explains the situation in the case history.

Kind regards,
Brian Sexton
Outsourcing - Leadership Program
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