Subject: US Cancellation Error Again - 16278103
From: Brian Sexton <[email-masked]>
To: Viney Stan <[email-masked]>, Charanjit Singh Sandhu <[email-masked]>, Worchuirin M <[email-masked]>, Sagar Seth <[email-masked]>, Kritika Mirchandani <[email-masked]>, Anurag Pradhan <[email-masked]>, Mansi Chhabra <[email-masked]>
Cc: Virat Joshi <[email-masked]>, Urvika Chaudhary <[email-masked]>, Anna Jeanne <[email-masked]>
Date: Wed, 3 Oct 2018 09:09:15 +0000

Hi all,

Please review this with Om, again an agent has made an error with US cancellation and this has gone up to upper management.

That was the buyer's message, they did not ask for cancellation but Om proceeded to escalate to payments for US cancellation.

Please only follow US cancellation process if the buyer requests cancellation/refund and the banner is visible on CSL.

Please make sure all the agents are aware of this, announce it again, we cannot have people making the same mistake, it will be picked up every single time by payments and flagged every time.

Kind regards,
Brian Sexton
Outsourcing - Leadership Program
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