Subject: 18044234 - Napoli vs Liverpool FC - Champions League 2018-19 - Agent Not Reading the Case History
From: Brian Sexton <[email-masked]>
To: Ashwinee Latchayya <[email-masked]>
Cc: Virat Joshi <[email-masked]>, Urvika Chaudhary <[email-masked]>, Stephen Blake <[email-masked]>
Date: Wed, 3 Oct 2018 08:39:59 +0000

Hi all,

Can you please look at this case, Ashwani clearly did not read the case history and replied incorrect information to the buyer. I've noticed a few errors from Ashwani recently, they need to be spoken to strictly.

Kyle from shipping investigation left a very clear note:

Then, immediately after Kyle's note Ashwani sent this:

This cannot continue, how can he send an email like that, the customer was then rightly frustrated.

Let me know the feedback.

Kind regards,
Brian Sexton
Outsourcing - Leadership Program
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