Subject: Re: MET Unknowns
From: Urvika Chaudhary <[email-masked]>
To: Brian Sexton <[email-masked]>
Date: Sat, 29 Sep 2018 08:47:59 +0530 (IST)

Hi Brian, 

As advised on the call the agents are working on the MET Unknowns however, there were just 4 agents on MET and the number of entries were more, maybe thats the reason they are unable to clear the queue. Once the shift starts we will increase the number of agents working on MET and will clear the queue. 

Warm Regards, 
Urvika Chaudhary 
Trainer Manager - Viagogo 
LiveSalesman.com 
[email-masked] 

From: "Brian Sexton" <[email-masked]> 
To: "Urvika Chaudhary" <[email-masked]> 
Sent: Friday, 28 September, 2018 21:20:47 
Subject: MET Unknowns 

Hi Urvika, 

All of the Unknowns are still in the queue. Did agents do them? I thought it was clear after our call today. 

People are chasing me to clear that queue, do the agents understand what to do? 

Kind regards, 

Brian Sexton 

Outsourcing – Leadership Program