Subject: Re: 17565223 - Inter vs Milan - 21/10/18 - Milan - Broker IT - Incorrect information given to buyer
From: Urvika Chaudhary <[email-masked]>
To: Brian Sexton <[email-masked]>
Cc: Laura Begley <[email-masked]>
Date: Tue, 18 Sep 2018 18:33:16 +0530 (IST)

Hi Brian, 

Feedback has been shared with Shilpa, She has been advised to go through the case history thoroughly. 

Agent has also been advised to seek for assistance in case she is not confident with any of the query. 

Thank you for highlighting the case. 

Warm Regards, 
Urvika Chaudhary 
Trainer Manager - Viagogo.com 
LiveSalesman.com 
[email-masked] 

From: "Brian Sexton" <[email-masked]> 
To: "Urvika Chaudhary" <[email-masked]> 
Cc: "Laura Begley" <[email-masked]> 
Sent: Tuesday, 18 September, 2018 17:38:58 
Subject: FW: 17565223 - Inter vs Milan - 21/10/18 - Milan - Broker IT - Incorrect information given to buyer 

Hi Urvika, 

Can you please review this with Shilpa. 

It’s Italian football and tickets need to be personalised, buyer submitted their personalisation details but then they wished to change them, instead of contacting her TL to do a seller support escalation Shilpa decided to inform the buyer that the name on the ticket did not matter. 

Everyone should know this, please remind Shilpa of this. She needs to read the case history and understand that this is a personalised event. 

Kind regards, 

Brian 

From: Laura Begley 
Sent: Tuesday 18 September 2018 13:02 
To: Brian Sexton <[email-masked]> 
Subject: FW: 17565223 - Inter vs Milan - 21/10/18 - Milan - Broker IT - Incorrect information given to buyer 

Hi Brian, 

Just flagging this with you regarding the IT football . 

“ - buyer had submitted personalisation details via the link but has asked to change them and was emailed by an agent advising that their name did not need to be on the ticket to gain successful 

“ 

Kind Regards, 

Laura 

From: Dara Mulberry Fairbrother 
Sent: 18 September 2018 10:56 
To: Laura Begley < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Quinton Masawi < [ mailto:[email-masked] | [email-masked] ] > 
Subject: 17565223 - Inter vs Milan - 21/10/18 - Milan - Broker IT - Incorrect information given to buyer 

Hi Laura, 

Can we make sure the agents in our other centres are up to date on Italian Football please? 

    * Lots of contact on the account regarding relisting - was placed on admin hold by Massimo, listing disappeared so buyer couldn't delete or access own purchase. 
    * All cleared up and buyer finally happy 
    * See below screenshot - buyer had submitted personalisation details via the link but has asked to change them and was emailed by an agent advising that their name did not need to be on the ticket to gain successful entry: 

Thanks a million. 

Kind Regards, 

Dara 

ECC Twitter Agent