Subject: RE: Productivity report discrepancy
From: Brian Sexton <[email-masked]>
To: Stephen Blake <[email-masked]>, Ashwinee Latchayya <[email-masked]>
Cc: Virat Joshi <[email-masked]>, Urvika Chaudhary <[email-masked]>
Date: Mon, 10 Sep 2018 12:09:01 +0000

Hi,

Yeah this is fine, now that she'll be logged into internal requests we can leave her cells blank, unless of course the coaching bay is empty and she has been put on cases.

Kind regards,
Brian

From: Stephen Blake
Sent: Monday 10 September 2018 13:01
To: Ashwinee Latchayya <[email-masked]>; Brian Sexton <[email-masked]>
Cc: Virat Joshi <[email-masked]>; Urvika Chaudhary <[email-masked]>
Subject: RE: Productivity report discrepancy

Hi Ashwinee,

I think you should just leave it blank. As Mansi is in charge of the coaching bay and was logged in to internal requests it is probably not a  good idea to judge her performance in the same way that other agents are judged. If it is left blank it will not effect your team stats negatively aswell. @Brian Sexton<mailto:[email-masked]> can you confirm this will be ok?

Thank you
Stephen Blake
Outsourcing- India

________________________________
From: Ashwinee Latchayya <[email-masked]<mailto:[email-masked]>>
Sent: Monday, September 10, 2018 12:48:52 PM
To: Stephen Blake
Cc: Virat Joshi; Urvika Chaudhary
Subject: Productivity report discrepancy

Hi Stephen,

There might be a discrepancy in regards to Mansi's productivity report dated 07/09/2018.

It shows 6360%. Can you please double check this so that I can correctly fill the tracker please.

Kind Regards,
Ashwinee

________________________________
From: "Stephen Blake" <[email-masked]<mailto:[email-masked]>>
To: "Worchuirin" <[email-masked]<mailto:[email-masked]>>, "Ashwinee Latchayya" <[email-masked]<mailto:[email-masked]>>, "Kritika Mirchandani" <[email-masked]<mailto:[email-masked]>>, "Sagar Seth" <[email-masked]<mailto:[email-masked]>>, "Viney Stan" <[email-masked]<mailto:[email-masked]>>, "Anurag Pradhan" <[email-masked]<mailto:[email-masked]>>, "Charanjit Singh" <[email-masked]<mailto:[email-masked]>>
Cc: "Urvika Chaudhary" <[email-masked]<mailto:[email-masked]>>, "Viraat" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 10 September, 2018 15:47:20
Subject: Productivity reports

Hi

Please see the attached reports for Friday and Saturday too.

Thank you
Stephen Blake
Outsourcing- India