Subject: FW: [IMPORTANT INFO] - Ed Sheeran Payments Germany, Switzerland, Austria
From: Brian Sexton <[email-masked]>
To: "[email-masked]" <[email-masked]>
Cc: Stephen Blake <[email-masked]>, Sinead Bartley <[email-masked]>, Anna Jeanne <[email-masked]>
Date: Fri, 24 Aug 2018 08:58:19 +0000

IMPORTANT INFO

DATE

24/08/2018

TOPIC

Ed Sheeran Payments - DE, CH, AT

DETAILS

Please note that the Payments for Ed Sheeran Germany, Switzerland and Austria are now released.
Sellers are expected to be paid shortly.

If the seller claims he did not receive the payment, please check if transaction is not in Pending Requirement for Payments - if so, please check if buyer is entitled to a refund (please note that buyer needs to have a proof of  RAG). If he is, please escalate this to Payment.

If after your investigation, you think the seller should be paid as the buyer is not entitled to a refund, please ask your TL to Record Success on the order.

If the buyer was refunded & transaction state is in Pending Requirement for Payment - we have sent the survey to the seller. In order for the seller to qualify for Face Value Payment, he needs to follow the instruction in the survey sent.
(DO NOT RECORD SUCCESS ON THIS ORDER - PAYMENT TEAM WILL TAKE CARE OF THESE TRANSACTIONS).

Any question, please check with your TL.

Thank you!

KB LINK