Subject: Team India - Productivity Report - 23/08/2018
From: Brian Sexton <[email-masked]>
To: Charanjit Singh Sandhu <[email-masked]>, Ashwinee Latchayya <[email-masked]>, Kritika Mirchandani <[email-masked]>, Worchuirin <[email-masked]>, Anurag Pradhan <[email-masked]>, Sagar Seth <[email-masked]>, Viney Stan <[email-masked]>, Urvika Chaudhary <[email-masked]>
Cc: Virat Joshi <[email-masked]>, Sinead Bartley <[email-masked]>, Stephen Blake <[email-masked]>
Date: Fri, 24 Aug 2018 08:30:09 +0000

Hi everyone,

Please see attached the productivity report from yesterday.

Can you speak to any of your agents who got less than 20 emails sent and ask them why this was?

Also remind everyone that they should have a presence on site of 9 hours or more, still some agents have less than 9 hours.

Thanks to the DE team who have been working so hard the past while, DE is the highest queue. Fatoumata took 42 calls and sent 48 emails yesterday, that's very good!

Please provide some feedback regarding your agents, I haven't gotten any replies to this email the past two days.

Kind regards,
Brian Sexton
Outsourcing - Leadership Program
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