Subject: CSL error
From: Viney Stan <[email-masked]>
To: robert cosgrove <[email-masked]>
Cc: Urvika Chaudhary <[email-masked]>, viraat <[email-masked]>, Kritika Mirchandani <[email-masked]>, Anurag Pradhan <[email-masked]>, Worchuirin <[email-masked]>, Ashwinee Latchayya <[email-masked]>
Date: Thu, 16 Aug 2018 11:54:01 +0530 (IST)

Hi Rob, 

The CSL is lagging when agents are pulling the cases. The case history is not Visible and the cursor keeps revolving. 

At times refreshing once helps getting the issue resolved. But than at times refreshing it multiple times also doesn't help. 

I am not sure about the exact time but it surely lasts between 1 to 5 minutes. The agents are facing this issue continuously. 

Kind regards, 
Viney Stan