Subject: EN Coverage Tomorrow - Saturday 4 August 2018
From: Brian Sexton <[email-masked]>
To: "[email-masked]" <[email-masked]>
Cc: Virat Joshi <[email-masked]>
Date: Fri, 3 Aug 2018 15:31:11 +0000

Hi Urvika,

Can you please deliver Call Training to the most well-spoken English agents who are working tomorrow.

I have added them all to the phone lines.

Please choose the well-spoken agents, we want to try to get a close to 15 agents as possible.

Please train them first thing in the morning and once they are trained advise them to log into 11 for the day. This is a company requirement for tomorrow only, agents can go back to emails following tomorrow. We may call upon them again in the future when we need EN coverage.

Kind regards,
Brian Sexton
Outsourcing - Leadership Programme
[viagogologo]