Subject: RE: Team India - End of Day Report - 01/08/2018
From: Brian Sexton <[email-masked]>
To: Saurabh Dadu <[email-masked]>, Virat Joshi <[email-masked]>, "[email-masked]" <[email-masked]>
Cc: Maiwenn Gouthe <[email-masked]>, Ashish Dabral <[email-masked]>
Date: Thu, 2 Aug 2018 08:34:24 +0000

Hi Saurabh,

Yes he is an outlier in comparison to the rest of the night shift. I think it's because he was more productive and was pulling cases more frequently than the other night shift agents so the majority of cases came to him.

Kind regards,
Brian

From: Saurabh Dadu [mailto:[email-masked]]
Sent: 02 August 2018 09:31
To: Brian Sexton <[email-masked]>; Virat Joshi <[email-masked]>; [email-masked]
Cc: Maiwenn Gouthe <[email-masked]>; Ashish Dabral <[email-masked]>
Subject: Re: Team India - End of Day Report - 01/08/2018

Thanks Brian,

That explains everything - Except Sarav Mitar doing 105 cases in English?

Saurabh Dadu
LiveSalesman
India: +91 120 4332621 x 17
US: 1 240 949 2437
Cell: +91 9810175203
________________________________
From: Brian Sexton <[email-masked]<mailto:[email-masked]>>
Sent: 02 August 2018 13:57:08
To: Saurabh Dadu; Virat Joshi; [email-masked]<mailto:[email-masked]>
Cc: Maiwenn Gouthe; Ashish Dabral
Subject: RE: Team India - End of Day Report - 01/08/2018

Hi Saurabh,

The German agents would be getting more cases as the German queue is still high and we have fewer German agents. This is the same for languages like Spanish, Italian, French so these language agents would be able to get more cases in a day.

We have a lot of English agents so there are fewer cases per agent. For example if at some point during the day we have 70 English cases in the queue and we have 55 English agents that is only roughly 1 case per agent.

During the night shift we only have roughly 7 English agents working so they should be able to pull more cases.

It would be worth informing all of the agents to try to pull cases more frequently if they are not doing so already, perhaps if they get the error advising 'no cases' they should try to pull a case again every 2-5 minutes.

Kind regards,

Brian

From: Saurabh Dadu [mailto:[email-masked]]
Sent: 02 August 2018 09:15
To: Virat Joshi <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>
Cc: Maiwenn Gouthe <[email-masked]<mailto:[email-masked]>>; Brian Sexton <[email-masked]<mailto:[email-masked]>>; Ashish Dabral <[email-masked]<mailto:[email-masked]>>
Subject: Re: Team India - End of Day Report - 01/08/2018

Guys,

Whats the logic behind some agents doing 70+ or even 100+, others being in 20's or 30's?

If there are no cases in the queue, then its the same for everyone. Please explain me the rationale?

Ashish - can you do some digging in the data, and look at the trends and present me your analysis?

Saurabh Dadu

LiveSalesman

India: +91 120 4332621 x 17

US: 1 240 949 2437

Cell: +91 9810175203

________________________________

From: Brian Sexton <[email-masked]<mailto:[email-masked]>>
Sent: 02 August 2018 13:40:43
To: Virat Joshi; Saurabh Dadu; Ashish Dabral
Cc: Maiwenn Gouthe; Sinead Bartley; Stephen Blake
Subject: Team India - End of Day Report - 01/08/2018

Hi all,

Please see attached the end of day report from yesterday.

Kind regards,

Brian Sexton

Outsourcing - Leadership Programme

[viagogologo]