Subject: RE: FW: Order #700236296 // RHT-FKR-0002 // Fakir - Kaave Turkish Coffee Maker - Rouge Red // DEFECTIVE
From: Wendell Peji <[email-masked]>
To: "[email-masked]" <[email-masked]>, Alina D'Souza <[email-masked]>, Denmark A <[email-masked]>
Cc: Amir <[email-masked]>, Support <[email-masked]>, Michael Rolle <[email-masked]>, "[email-masked]" <[email-masked]>, customer care <[email-masked]>, Returns.fc <[email-masked]>, "[email-masked]" <[email-masked]>
Date: Thu, 13 Aug 2020 05:14:55 +0000
List-Id: <ccteam.mumzworld.com>

Dear Team,

Good morning.
As per our mail below, please provide replacement to the customer.
With regards to the defective machine, the machine is with us and kindly issue GRV or return document against this defective unit so we could proceed with our RMA.

Thank you.
Warm Regards,
Wendell
BISSELL Service Coordinator
[email-masked]<mailto:[email-masked]>
Tel No +971 52 600 2623 | Whatsapp +971 56 896 8788
[Ridge Household Trading LLC]<https://htmlsig.com/t/000001ET4ZNB>
Ridge Household Trading LLC
+971 6 538 6169
Warehouse 10 & 11, Industrial Area 13
Sharjah, UAE | PO Box 81202
www.ridgegroupme.com<http://www.ridgegroupme.com/>

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From: Support <[email-masked]>
Sent: Thursday, August 13, 2020 9:06 AM
To: Wendell Peji <[email-masked]>
Subject: FW: FW: Order #700236296 // RHT-FKR-0002 // Fakir - Kaave Turkish Coffee Maker - Rouge Red // DEFECTIVE

FYI

Kind Regards,
Thank you.
[Revised_samer email signature]

From: Taqwa Ali <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, August 12, 2020 6:20 PM
To: Support <[email-masked]<mailto:[email-masked]>>; Alina D'Souza <[email-masked]<mailto:[email-masked]>>; Denmark A <[email-masked]<mailto:[email-masked]>>
Cc: Michael Rolle <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; customer care <[email-masked]<mailto:[email-masked]>>; Returns.fc <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>
Subject: Re: FW: Order #700236296 // RHT-FKR-0002 // Fakir - Kaave Turkish Coffee Maker - Rouge Red // DEFECTIVE

Dear Team

Please update, as the CM is extremely upset about the delay.

CM want to receive the item within 48 hour or she will complain to consumer protection

Regards
Taqwa

On Mon, Aug 3, 2020 at 4:15 PM Support <[email-masked]<mailto:[email-masked]>> wrote:
Dear Michael,

Kindly proceed with GRV, return purchase.
Unit is unrepairable.

Kind Regards,
Thank you.
[Revised_samer email signature]

From: Michael Rolle <[email-masked]<mailto:[email-masked]>>
Sent: Monday, August 3, 2020 3:35 PM
To: Support <[email-masked]<mailto:[email-masked]>>
Cc: [email-masked]<mailto:[email-masked]>; customer care <[email-masked]<mailto:[email-masked]>>; Returns.fc <[email-masked]<mailto:[email-masked]>>; Alina D'Souza <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; Denmark A <[email-masked]<mailto:[email-masked]>>
Subject: Re: FW: Order #700236296 // RHT-FKR-0002 // Fakir - Kaave Turkish Coffee Maker - Rouge Red // DEFECTIVE

 Dear Team,

May we have an update on this, please.

Best Regards,

Michael R.

ᐧ

On Wed, Jul 29, 2020 at 4:45 PM Support <[email-masked]<mailto:[email-masked]>> wrote:
Dear Team,

Good day,

Kindly proceed with GRV and send the necessary documents.

Kind Regards,
Thank you.
[Revised_samer email signature]

From: Sales <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, July 29, 2020 2:01 PM
To: Wendell Peji <[email-masked]<mailto:[email-masked]>>
Cc: Support <[email-masked]<mailto:[email-masked]>>; Amir <[email-masked]<mailto:[email-masked]>>
Subject: FW: Order #700236296 // RHT-FKR-0002 // Fakir - Kaave Turkish Coffee Maker - Rouge Red // DEFECTIVE
Importance: High

Dear Wendell,

Kindly do the needful.

Thanks & Best regards,
Anas Elhadi
RIDGE Household Trading LLC
P.O. Box 81202
Industrial Area#13
Sharjah, United Arab Emirates
Tel: +971-6-5386169
Mob: +971-52-6066180

The information contained in this electronic message and any attachments are intended for specific individuals or entities, and may be confidential, proprietary or privileged. If you are not the intended recipient, please notify the sender immediately, delete this message and do not disclose, distribute or copy it to any third party or otherwise use this message. The content Electronic messages are not secure or error free and may contain viruses or may be delayed, and the sender is not liable for any of these occurrences.

From: Mary Anne Agapito <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, July 29, 2020 1:30 PM
To: Amir <[email-masked]<mailto:[email-masked]>>; Sales <[email-masked]<mailto:[email-masked]>>
Cc: customer care <[email-masked]<mailto:[email-masked]>>; Returns.fc <[email-masked]<mailto:[email-masked]>>; Alina D'Souza <[email-masked]<mailto:[email-masked]>>; Michael Rolle <[email-masked]<mailto:[email-masked]>>; Kenneth Nwaso <[email-masked]<mailto:[email-masked]>>; Denmark A <[email-masked]<mailto:[email-masked]>>
Subject: Re: Order #700236296 // RHT-FKR-0002 // Fakir - Kaave Turkish Coffee Maker - Rouge Red // DEFECTIVE

Hi Team,

May we have an update on this,

The customer keeps on following up.

Please assist. Thank you
Warm Regards,

Mary Anne Agapito
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked]<mailto:[email-masked]> │ w: www.mumzworld.com<http://www.mumzworld.com/>
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE

On Sun, Jun 28, 2020 at 1:10 PM Denmark A <[email-masked]<mailto:[email-masked]>> wrote:
Dear Vendor,

Please kindly update us thank you.

Regards,
Den mark

On Sat, Jun 27, 2020 at 9:49 AM Denmark A <[email-masked]<mailto:[email-masked]>> wrote:
Dear Vendor,

Please see the below customer complaint and allow us to send the item back to you for your further evaluation.

Customer comments  : Not working properly

We appreciate your support in this matter, Thank you.

Regards,
Den mark

--
Best Regards,

Michael C. Rolle