Subject: Re: Urgent collection - SO# 600906571 - CRA_AR_RE12999
From: Naib Khan <[email-masked]>
To: Shady Elgendy <[email-masked]>, Road Rider Customer Support <[email-masked]>, Road Rider <[email-masked]>, Muhammad Ayoub <[email-masked]>
Cc: Abdelmohsen basha <[email-masked]>, "Alina D'Souza" <[email-masked]>, Radwa Ali <[email-masked]>, Mohamed Magdy <[email-masked]>, Mary Anne Agapito <[email-masked]>, Eugene Mugisa <[email-masked]>, Angeli Fontillas <[email-masked]>, "Returns.fc" <[email-masked]>, Denmark A <[email-masked]>, customer care <[email-masked]>
Date: Thu, 13 Aug 2020 08:57:13 +0400
List-Id: <ccteam.mumzworld.com>

+Road Rider Customer Support <[email-masked]> +Road Rider
<[email-masked]> +Muhammad Ayoub <[email-masked]>

Please collect today without fail ASAP.

CRA_AR_RE12999

Regards.
Naib

On Thu, 13 Aug 2020 at 08:54, Naib Khan <[email-masked]> wrote:

> Hi Shady,
>
> Collected and handed over to the returned Team.
>
>
> Regards.
> Naib
>
>
> On Thu, 13 Aug 2020 at 08:47, Shady Elgendy <[email-masked]> wrote:
>
>> @Naib Khan <[email-masked]> Is this done?
>> ᐧ
>>
>> On Wed, Aug 12, 2020 at 10:45 AM Abdelmohsen basha <[email-masked]>
>> wrote:
>>
>>> @naib pkease arrange the collection today
>>>
>>> On Wed, 12 Aug 2020, 10:38 am Alina D'Souza, <[email-masked]>
>>> wrote:
>>>
>>>> Hi Abdelmohsen / Naib,
>>>>
>>>> Arrange collection asap. CRA IS refunded as the replacement item was
>>>> reshipped, customer does not want the replacement
>>>>
>>>> *Cannot create another CRA,* a replacement was provided however the
>>>> customer was refunded as its defective again
>>>>
>>>> SHEET IS updated twice as i mentioned above please collect asap
>>>>
>>>>
>>>> Regards,
>>>> Alina
>>>>
>>>> On Wed, Aug 12, 2020 at 9:43 AM Abdelmohsen basha <[email-masked]>
>>>> wrote:
>>>>
>>>>> Sorry for the inconvenience, this CRA is mentioned twice on the
>>>>> tracker, on netsuite is already refunded.
>>>>>
>>>>> Thanks
>>>>>
>>>>> On Wed, 12 Aug 2020 at 09:37, Abdelmohsen basha <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> Hello Naib,
>>>>>>
>>>>>> As per tracker item still on collection initiated phase and still I
>>>>>> have no hand over email mentioning this CRA, Item still with lastmile team.
>>>>>>
>>>>>> Thanks
>>>>>>
>>>>>> On Wed, 12 Aug 2020 at 08:59, Naib Khan <[email-masked]> wrote:
>>>>>>
>>>>>>> Hi Radwa,
>>>>>>>
>>>>>>> Item collected and handed over to the return team confirmed.
>>>>>>>
>>>>>>> @Abdelmohsen basha <[email-masked]> please assist.
>>>>>>>
>>>>>>>
>>>>>>> Regards.
>>>>>>> Naib
>>>>>>>
>>>>>>>
>>>>>>> On Tue, 11 Aug 2020 at 18:41, <[email-masked]> wrote:
>>>>>>>
>>>>>>>> Hi @Mohamed Magdy <[email-masked]>,
>>>>>>>>
>>>>>>>> Please advise what’s the status.
>>>>>>>>
>>>>>>>> The CRA is refunded and the item is not picked up.
>>>>>>>>
>>>>>>>>
>>>>>>>> Best Regards,
>>>>>>>>
>>>>>>>> *Radwa Ali*
>>>>>>>> Customer Care Representative
>>>>>>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>
>>>>>>>> │ w: www.mumzworld.com
>>>>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO
>>>>>>>> Box 500245, Dubai, UAE
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> *From:* Rukhsana Zafar <[email-masked]>
>>>>>>>> *Sent:* Tuesday, August 11, 2020 10:31 AM
>>>>>>>> *To:* Alina D'Souza <[email-masked]>
>>>>>>>> *Cc:* Mary Anne Agapito <[email-masked]>; Naib Khan <
>>>>>>>> [email-masked]>; Mohamed Magdy <[email-masked]>; Eugene
>>>>>>>> Mugisa <[email-masked]>; Angeli Fontillas <
>>>>>>>> [email-masked]>; Shady Elgendy <[email-masked]>;
>>>>>>>> Returns.fc <[email-masked]>; Denmark A <
>>>>>>>> [email-masked]>; customer care <[email-masked]>;
>>>>>>>> Radwa Ali <[email-masked]>
>>>>>>>> *Subject:* Re: Urgent collection - SO# 600906571 - CRA_AR_RE12999
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> On 11-08-2020 10:27 AM, Alina D'Souza wrote:
>>>>>>>>
>>>>>>>> Hi Naib.
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Please arrange collection
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> @Mohamed Magdy <[email-masked]> please advise the item not
>>>>>>>> collected CRA is refunded cant create another CRA
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Regards,
>>>>>>>>
>>>>>>>> Alina
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> On Sun, Aug 9, 2020 at 5:41 PM Mary Anne Agapito <
>>>>>>>> [email-masked]> wrote:
>>>>>>>>
>>>>>>>> Hi Eugene and Naib,
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> The refund is pending because of this issue. The customer is
>>>>>>>> extremely upset until now he hasn't received his money back
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Please ensure the item will be collected tomorrow without any fail.
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Thank you
>>>>>>>>
>>>>>>>> Warm Regards,
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> *Mary Anne Agapito*
>>>>>>>> Customer Care Representative
>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> On Sun, Aug 9, 2020 at 11:58 AM Alina D'Souza <[email-masked]>
>>>>>>>> wrote:
>>>>>>>>
>>>>>>>> Hi Naib / EUgene,
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Arrange collection asap. CRA IS refunded
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Cannot create another CRA, a replacement was provided however the
>>>>>>>> customer was refunded as its defective again
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> SHEET IS updated please collect asap
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Regards,
>>>>>>>>
>>>>>>>> Alina
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> On Wed, Aug 5, 2020 at 7:55 PM Angeli Fontillas <
>>>>>>>> [email-masked]> wrote:
>>>>>>>>
>>>>>>>> Hello Team,
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Please check on this, customer is following up on the refund and
>>>>>>>> saying that item is still not collected until now but CRA has been refunded.
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> We need to raise refund escalation asap.
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Please advise.
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> On Tue, 4 Aug 2020 at 18:57, Angeli Fontillas <[email-masked]>
>>>>>>>> wrote:
>>>>>>>>
>>>>>>>> Hello Team,
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Please check on this, the customer is following up on refund and
>>>>>>>> the item is still not collected but CRA is already refunded?
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Please push the collection tomorrow without fail .
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> SHIP TO
>>>>>>>> <#m_-1015214580650458992_m_-3575091124991075479_m_7571502726859243764_m_-2032567136242231914_m_-3751177354106790132_m_8612476457917751572_m_-4409093661347757337_m_7296596804253846112_m_-316620944165567851_NOP>Mohamed
>>>>>>>> Musadique Shaikh
>>>>>>>> 23 street, near jazeera kindergarden
>>>>>>>> Villa 6, flat 102
>>>>>>>> Abu Dhabi ABU DHABI 45333
>>>>>>>> United Arab Emirates Map
>>>>>>>> <#m_-1015214580650458992_m_-3575091124991075479_m_7571502726859243764_m_-2032567136242231914_m_-3751177354106790132_m_8612476457917751572_m_-4409093661347757337_m_7296596804253846112_m_-316620944165567851_NOP>
>>>>>>>>
>>>>>>>> SHIP AREA
>>>>>>>> <#m_-1015214580650458992_m_-3575091124991075479_m_7571502726859243764_m_-2032567136242231914_m_-3751177354106790132_m_8612476457917751572_m_-4409093661347757337_m_7296596804253846112_m_-316620944165567851_NOP>Al
>>>>>>>> Mushrif
>>>>>>>>
>>>>>>>> SHIP PHONE
>>>>>>>> <#m_-1015214580650458992_m_-3575091124991075479_m_7571502726859243764_m_-2032567136242231914_m_-3751177354106790132_m_8612476457917751572_m_-4409093661347757337_m_7296596804253846112_m_-316620944165567851_NOP>
>>>>>>>> 971501290010
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Thank you.
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> On Wed, 29 Jul 2020 at 16:25, <[email-masked]> wrote:
>>>>>>>>
>>>>>>>> Hi @[email-masked] <[email-masked]>,
>>>>>>>>
>>>>>>>> Please arrange for this pick up tyo be done today or tomorrow
>>>>>>>> maximum as it has been pending for too long
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> SHIP TO
>>>>>>>> <#m_-1015214580650458992_m_-3575091124991075479_m_7571502726859243764_m_-2032567136242231914_m_-3751177354106790132_m_8612476457917751572_m_-4409093661347757337_m_7296596804253846112_m_-316620944165567851_NOP>Mohamed
>>>>>>>> Musadique Shaikh
>>>>>>>> 23 street, near jazeera kindergarden
>>>>>>>> Villa 6, flat 102
>>>>>>>> Abu Dhabi ABU DHABI 45333
>>>>>>>> United Arab Emirates Map
>>>>>>>> <#m_-1015214580650458992_m_-3575091124991075479_m_7571502726859243764_m_-2032567136242231914_m_-3751177354106790132_m_8612476457917751572_m_-4409093661347757337_m_7296596804253846112_m_-316620944165567851_NOP>
>>>>>>>>
>>>>>>>> SHIP AREA
>>>>>>>> <#m_-1015214580650458992_m_-3575091124991075479_m_7571502726859243764_m_-2032567136242231914_m_-3751177354106790132_m_8612476457917751572_m_-4409093661347757337_m_7296596804253846112_m_-316620944165567851_NOP>Al
>>>>>>>> Mushrif
>>>>>>>>
>>>>>>>> SHIP PHONE
>>>>>>>> <#m_-1015214580650458992_m_-3575091124991075479_m_7571502726859243764_m_-2032567136242231914_m_-3751177354106790132_m_8612476457917751572_m_-4409093661347757337_m_7296596804253846112_m_-316620944165567851_NOP>
>>>>>>>> 971501290010
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Best Regards,
>>>>>>>>
>>>>>>>> *Radwa Ali*
>>>>>>>> Customer Care Representative
>>>>>>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>
>>>>>>>> │ w: www.mumzworld.com
>>>>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO
>>>>>>>> Box 500245, Dubai, UAE
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> --
>>>>>>>>
>>>>>>>> *Regards,*
>>>>>>>>
>>>>>>>>
>>>>>>>> *Angeli Fontillas*
>>>>>>>> Customer Care Representative
>>>>>>>> p:  +971 (0)4 4339455   Ext 1324 │ e: [email-masked]
>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> --
>>>>>>>>
>>>>>>>> *Regards,*
>>>>>>>>
>>>>>>>>
>>>>>>>> *Angeli Fontillas*
>>>>>>>> Customer Care Representative
>>>>>>>> p:  +971 (0)4 4339455   Ext 1324 │ e: [email-masked]
>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>
>>>>>>>>
>>>>>>>> Dear Team,
>>>>>>>>
>>>>>>>> We will check and we will do the needful
>>>>>>>>
>>>>>>>> --
>>>>>>>>
>>>>>>>> *Priyanka Jadhav*
>>>>>>>>
>>>>>>>> Operations Cum Sales Coordinator
>>>>>>>> + 971 565268107
>>>>>>>>
>>>>>>>
>>
>> --
>>
>>