Subject: Re: Urgent collection - SO# 600906571 - CRA_AR_RE12999
From: Naib Khan <[email-masked]>
To: Shady Elgendy <[email-masked]>
Cc: Abdelmohsen basha <[email-masked]>, "Alina D'Souza" <[email-masked]>, Radwa Ali <[email-masked]>, Mohamed Magdy <[email-masked]>, Mary Anne Agapito <[email-masked]>, Eugene Mugisa <[email-masked]>, Angeli Fontillas <[email-masked]>, "Returns.fc" <[email-masked]>, Denmark A <[email-masked]>, customer care <[email-masked]>
Date: Thu, 13 Aug 2020 08:54:18 +0400
List-Id: <ccteam.mumzworld.com>

Hi Shady,

Collected and handed over to the returned Team.

Regards.
Naib

On Thu, 13 Aug 2020 at 08:47, Shady Elgendy <[email-masked]> wrote:

> @Naib Khan <[email-masked]> Is this done?
> ᐧ
>
> On Wed, Aug 12, 2020 at 10:45 AM Abdelmohsen basha <[email-masked]>
> wrote:
>
>> @naib pkease arrange the collection today
>>
>> On Wed, 12 Aug 2020, 10:38 am Alina D'Souza, <[email-masked]> wrote:
>>
>>> Hi Abdelmohsen / Naib,
>>>
>>> Arrange collection asap. CRA IS refunded as the replacement item was
>>> reshipped, customer does not want the replacement
>>>
>>> *Cannot create another CRA,* a replacement was provided however the
>>> customer was refunded as its defective again
>>>
>>> SHEET IS updated twice as i mentioned above please collect asap
>>>
>>>
>>> Regards,
>>> Alina
>>>
>>> On Wed, Aug 12, 2020 at 9:43 AM Abdelmohsen basha <[email-masked]>
>>> wrote:
>>>
>>>> Sorry for the inconvenience, this CRA is mentioned twice on the
>>>> tracker, on netsuite is already refunded.
>>>>
>>>> Thanks
>>>>
>>>> On Wed, 12 Aug 2020 at 09:37, Abdelmohsen basha <[email-masked]>
>>>> wrote:
>>>>
>>>>> Hello Naib,
>>>>>
>>>>> As per tracker item still on collection initiated phase and still I
>>>>> have no hand over email mentioning this CRA, Item still with lastmile team.
>>>>>
>>>>> Thanks
>>>>>
>>>>> On Wed, 12 Aug 2020 at 08:59, Naib Khan <[email-masked]> wrote:
>>>>>
>>>>>> Hi Radwa,
>>>>>>
>>>>>> Item collected and handed over to the return team confirmed.
>>>>>>
>>>>>> @Abdelmohsen basha <[email-masked]> please assist.
>>>>>>
>>>>>>
>>>>>> Regards.
>>>>>> Naib
>>>>>>
>>>>>>
>>>>>> On Tue, 11 Aug 2020 at 18:41, <[email-masked]> wrote:
>>>>>>
>>>>>>> Hi @Mohamed Magdy <[email-masked]>,
>>>>>>>
>>>>>>> Please advise what’s the status.
>>>>>>>
>>>>>>> The CRA is refunded and the item is not picked up.
>>>>>>>
>>>>>>>
>>>>>>> Best Regards,
>>>>>>>
>>>>>>> *Radwa Ali*
>>>>>>> Customer Care Representative
>>>>>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │
>>>>>>>  w: www.mumzworld.com
>>>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO
>>>>>>> Box 500245, Dubai, UAE
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *From:* Rukhsana Zafar <[email-masked]>
>>>>>>> *Sent:* Tuesday, August 11, 2020 10:31 AM
>>>>>>> *To:* Alina D'Souza <[email-masked]>
>>>>>>> *Cc:* Mary Anne Agapito <[email-masked]>; Naib Khan <
>>>>>>> [email-masked]>; Mohamed Magdy <[email-masked]>; Eugene
>>>>>>> Mugisa <[email-masked]>; Angeli Fontillas <
>>>>>>> [email-masked]>; Shady Elgendy <[email-masked]>;
>>>>>>> Returns.fc <[email-masked]>; Denmark A <
>>>>>>> [email-masked]>; customer care <[email-masked]>; Radwa
>>>>>>> Ali <[email-masked]>
>>>>>>> *Subject:* Re: Urgent collection - SO# 600906571 - CRA_AR_RE12999
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On 11-08-2020 10:27 AM, Alina D'Souza wrote:
>>>>>>>
>>>>>>> Hi Naib.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Please arrange collection
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> @Mohamed Magdy <[email-masked]> please advise the item not
>>>>>>> collected CRA is refunded cant create another CRA
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Regards,
>>>>>>>
>>>>>>> Alina
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Sun, Aug 9, 2020 at 5:41 PM Mary Anne Agapito <
>>>>>>> [email-masked]> wrote:
>>>>>>>
>>>>>>> Hi Eugene and Naib,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> The refund is pending because of this issue. The customer is
>>>>>>> extremely upset until now he hasn't received his money back
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Please ensure the item will be collected tomorrow without any fail.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Thank you
>>>>>>>
>>>>>>> Warm Regards,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *Mary Anne Agapito*
>>>>>>> Customer Care Representative
>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Sun, Aug 9, 2020 at 11:58 AM Alina D'Souza <[email-masked]>
>>>>>>> wrote:
>>>>>>>
>>>>>>> Hi Naib / EUgene,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Arrange collection asap. CRA IS refunded
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Cannot create another CRA, a replacement was provided however the
>>>>>>> customer was refunded as its defective again
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> SHEET IS updated please collect asap
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Regards,
>>>>>>>
>>>>>>> Alina
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Wed, Aug 5, 2020 at 7:55 PM Angeli Fontillas <
>>>>>>> [email-masked]> wrote:
>>>>>>>
>>>>>>> Hello Team,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Please check on this, customer is following up on the refund and
>>>>>>> saying that item is still not collected until now but CRA has been refunded.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> We need to raise refund escalation asap.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Please advise.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Tue, 4 Aug 2020 at 18:57, Angeli Fontillas <[email-masked]>
>>>>>>> wrote:
>>>>>>>
>>>>>>> Hello Team,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Please check on this, the customer is following up on refund and the
>>>>>>> item is still not collected but CRA is already refunded?
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Please push the collection tomorrow without fail .
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> SHIP TO
>>>>>>> <#m_-3575091124991075479_m_7571502726859243764_m_-2032567136242231914_m_-3751177354106790132_m_8612476457917751572_m_-4409093661347757337_m_7296596804253846112_m_-316620944165567851_NOP>Mohamed
>>>>>>> Musadique Shaikh
>>>>>>> 23 street, near jazeera kindergarden
>>>>>>> Villa 6, flat 102
>>>>>>> Abu Dhabi ABU DHABI 45333
>>>>>>> United Arab Emirates Map
>>>>>>> <#m_-3575091124991075479_m_7571502726859243764_m_-2032567136242231914_m_-3751177354106790132_m_8612476457917751572_m_-4409093661347757337_m_7296596804253846112_m_-316620944165567851_NOP>
>>>>>>>
>>>>>>> SHIP AREA
>>>>>>> <#m_-3575091124991075479_m_7571502726859243764_m_-2032567136242231914_m_-3751177354106790132_m_8612476457917751572_m_-4409093661347757337_m_7296596804253846112_m_-316620944165567851_NOP>Al
>>>>>>> Mushrif
>>>>>>>
>>>>>>> SHIP PHONE
>>>>>>> <#m_-3575091124991075479_m_7571502726859243764_m_-2032567136242231914_m_-3751177354106790132_m_8612476457917751572_m_-4409093661347757337_m_7296596804253846112_m_-316620944165567851_NOP>
>>>>>>> 971501290010
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Thank you.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Wed, 29 Jul 2020 at 16:25, <[email-masked]> wrote:
>>>>>>>
>>>>>>> Hi @[email-masked] <[email-masked]>,
>>>>>>>
>>>>>>> Please arrange for this pick up tyo be done today or tomorrow
>>>>>>> maximum as it has been pending for too long
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> SHIP TO
>>>>>>> <#m_-3575091124991075479_m_7571502726859243764_m_-2032567136242231914_m_-3751177354106790132_m_8612476457917751572_m_-4409093661347757337_m_7296596804253846112_m_-316620944165567851_NOP>Mohamed
>>>>>>> Musadique Shaikh
>>>>>>> 23 street, near jazeera kindergarden
>>>>>>> Villa 6, flat 102
>>>>>>> Abu Dhabi ABU DHABI 45333
>>>>>>> United Arab Emirates Map
>>>>>>> <#m_-3575091124991075479_m_7571502726859243764_m_-2032567136242231914_m_-3751177354106790132_m_8612476457917751572_m_-4409093661347757337_m_7296596804253846112_m_-316620944165567851_NOP>
>>>>>>>
>>>>>>> SHIP AREA
>>>>>>> <#m_-3575091124991075479_m_7571502726859243764_m_-2032567136242231914_m_-3751177354106790132_m_8612476457917751572_m_-4409093661347757337_m_7296596804253846112_m_-316620944165567851_NOP>Al
>>>>>>> Mushrif
>>>>>>>
>>>>>>> SHIP PHONE
>>>>>>> <#m_-3575091124991075479_m_7571502726859243764_m_-2032567136242231914_m_-3751177354106790132_m_8612476457917751572_m_-4409093661347757337_m_7296596804253846112_m_-316620944165567851_NOP>
>>>>>>> 971501290010
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Best Regards,
>>>>>>>
>>>>>>> *Radwa Ali*
>>>>>>> Customer Care Representative
>>>>>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │
>>>>>>>  w: www.mumzworld.com
>>>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO
>>>>>>> Box 500245, Dubai, UAE
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> --
>>>>>>>
>>>>>>> *Regards,*
>>>>>>>
>>>>>>>
>>>>>>> *Angeli Fontillas*
>>>>>>> Customer Care Representative
>>>>>>> p:  +971 (0)4 4339455   Ext 1324 │ e: [email-masked]
>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> --
>>>>>>>
>>>>>>> *Regards,*
>>>>>>>
>>>>>>>
>>>>>>> *Angeli Fontillas*
>>>>>>> Customer Care Representative
>>>>>>> p:  +971 (0)4 4339455   Ext 1324 │ e: [email-masked]
>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>
>>>>>>>
>>>>>>> Dear Team,
>>>>>>>
>>>>>>> We will check and we will do the needful
>>>>>>>
>>>>>>> --
>>>>>>>
>>>>>>> *Priyanka Jadhav*
>>>>>>>
>>>>>>> Operations Cum Sales Coordinator
>>>>>>> + 971 565268107
>>>>>>>
>>>>>>
>
> --
>
>