Subject: Re: FW: Order #700236296 // RHT-FKR-0002 // Fakir - Kaave Turkish Coffee Maker - Rouge Red // DEFECTIVE
From: Denmark A <[email-masked]>
To: Taqwa Ali <[email-masked]>
Cc: "Alina D'Souza" <[email-masked]>, Michael Rolle <[email-masked]>, "[email-masked]" <[email-masked]>, customer care <[email-masked]>, "Returns.fc" <[email-masked]>, "[email-masked]" <[email-masked]>
Date: Thu, 13 Aug 2020 08:39:46 +0400
List-Id: <ccteam.mumzworld.com>

Dear Taqwa,

As per vendor item is not repairable, hence we will proceed refunding the
customer and vendor will issue a credit note.

Regards,
Den mark

On Wed, Aug 12, 2020 at 6:20 PM Taqwa Ali <[email-masked]> wrote:

> Dear Team
>
> Please update, as the CM is extremely upset about the delay.
>
> CM want to receive the item within 48 hour or she will complain to
> consumer protection
>
> Regards
> Taqwa
>
> On Mon, Aug 3, 2020 at 4:15 PM Support <[email-masked]> wrote:
>
>> Dear Michael,
>>
>>
>>
>> Kindly proceed with GRV, return purchase.
>>
>> Unit is unrepairable.
>>
>>
>>
>> Kind Regards,
>>
>> Thank you.
>>
>>
>>
>>
>> *From:* Michael Rolle <[email-masked]>
>> *Sent:* Monday, August 3, 2020 3:35 PM
>> *To:* Support <[email-masked]>
>> *Cc:* [email-masked]; customer care <[email-masked]>;
>> Returns.fc <[email-masked]>; Alina D'Souza <[email-masked]>;
>> [email-masked]; Denmark A <[email-masked]>
>> *Subject:* Re: FW: Order #700236296 // RHT-FKR-0002 // Fakir - Kaave
>> Turkish Coffee Maker - Rouge Red // DEFECTIVE
>>
>>
>>
>>  Dear Team,
>>
>>
>>
>> May we have an update on this, please.
>>
>>
>>
>> Best Regards,
>>
>>
>>
>> Michael R.
>>
>>
>>
>> ᐧ
>>
>>
>>
>> On Wed, Jul 29, 2020 at 4:45 PM Support <[email-masked]> wrote:
>>
>> Dear Team,
>>
>>
>>
>> Good day,
>>
>>
>>
>> Kindly proceed with GRV and send the necessary documents.
>>
>>
>>
>> Kind Regards,
>>
>> Thank you.
>>
>>
>>
>>
>> *From:* Sales <[email-masked]>
>> *Sent:* Wednesday, July 29, 2020 2:01 PM
>> *To:* Wendell Peji <[email-masked]>
>> *Cc:* Support <[email-masked]>; Amir <
>> [email-masked]>
>> *Subject:* FW: Order #700236296 // RHT-FKR-0002 // Fakir - Kaave Turkish
>> Coffee Maker - Rouge Red // DEFECTIVE
>> *Importance:* High
>>
>>
>>
>> Dear Wendell,
>>
>>
>>
>> Kindly do the needful.
>>
>>
>>
>> Thanks & Best regards,
>>
>> Anas Elhadi
>>
>> *RIDGE Household Trading LLC*
>>
>> *P.O. Box 81202*
>>
>> *Industrial Area#13*
>>
>> *Sharjah, United Arab Emirates*
>>
>> *Tel: +971-6-5386169*
>>
>> *Mob: +971-52-6066180*
>>
>>
>>
>> The information contained in this electronic message and any attachments
>> are intended for specific individuals or entities, and may be confidential,
>> proprietary or privileged. If you are not the intended recipient, please
>> notify the sender immediately, delete this message and do not disclose,
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>> viruses or may be delayed, and the sender is not liable for any of these
>> occurrences.
>>
>>
>>
>>
>>
>> *From:* Mary Anne Agapito <[email-masked]>
>> *Sent:* Wednesday, July 29, 2020 1:30 PM
>> *To:* Amir <[email-masked]>; Sales <
>> [email-masked]>
>> *Cc:* customer care <[email-masked]>; Returns.fc <
>> [email-masked]>; Alina D'Souza <[email-masked]>; Michael
>> Rolle <[email-masked]>; Kenneth Nwaso <
>> [email-masked]>; Denmark A <[email-masked]>
>> *Subject:* Re: Order #700236296 // RHT-FKR-0002 // Fakir - Kaave Turkish
>> Coffee Maker - Rouge Red // DEFECTIVE
>>
>>
>>
>> Hi Team,
>>
>>
>>
>> May we have an update on this,
>>
>>
>>
>> The customer keeps on following up.
>>
>>
>>
>> Please assist. Thank you
>>
>> Warm Regards,
>>
>>
>>
>> *Mary Anne Agapito*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>  w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>>
>>
>>
>> On Sun, Jun 28, 2020 at 1:10 PM Denmark A <[email-masked]> wrote:
>>
>> Dear Vendor,
>>
>>
>>
>> Please kindly update us thank you.
>>
>>
>>
>> Regards,
>>
>> Den mark
>>
>>
>>
>> On Sat, Jun 27, 2020 at 9:49 AM Denmark A <[email-masked]> wrote:
>>
>> Dear Vendor,
>>
>>
>>
>> Please see the below customer complaint and allow us to send the item
>> back to you for your further evaluation.
>>
>>
>>
>> Customer comments  : Not working properly
>>
>>
>>
>>
>>
>> We appreciate your support in this matter, Thank you.
>>
>>
>>
>> Regards,
>>
>> Den mark
>>
>>
>>
>>
>> --
>>
>> *Best Regards,*
>>
>>
>>
>> *Michael C. Rolle*
>>
>