Subject: Re: Warranty Confirmation / SKU AL-NB9-1012 - Order No. 600711266
From: Denmark A <[email-masked]>
To: Ivy <[email-masked]>
Cc: Abdelmohsen basha <[email-masked]>, Angeli Fontillas <[email-masked]>, Michael Rolle <[email-masked]>, Anas nazzal <[email-masked]>, Abel <[email-masked]>, "Returns.fc" <[email-masked]>, Mostafa saad <[email-masked]>, customer care <[email-masked]>, Ashley Fernandes <[email-masked]>, Rovie <[email-masked]>, "Alina D'Souza" <[email-masked]>, Uae Lastmile <[email-masked]>, Michaela Manibo <[email-masked]>
Date: Wed, 12 Aug 2020 16:53:06 +0400
List-Id: <ccteam.mumzworld.com>

Dear Ivy,

Noted ! Thank you , much appreciated.

Regards,
Den mark

On Wed, Aug 12, 2020 at 4:31 PM Ivy <[email-masked]> wrote:

> Hi Denmark & Abdelmohsen,
>
>
>
> We will send the replacement tomorrow and in future if you are facing any
> issues with our driver do let us know so we can take proper action from our
> side.
>
>
>
> Thank you!
>
>
>
> Best regards,
>
>
>
> Ivy Czarina Rosel
>
> Online Sales Executive
>
>
>
> Mob:                     +971 55 248 1227
>
> Dir:                         +971 4 247 6754
>
> Email:                    [email-masked]
>
> Website:              www.algt-me.com
>
> Address:              IMPZ C.22, Dubai Production City, Dubai, UAE.
>
>
>
>
>
>
>
>
> *From:* Abdelmohsen basha [mailto:[email-masked]]
> *Sent:* Wednesday, August 12, 2020 4:28 PM
> *To:* Denmark A
> *Cc:* Ivy; Angeli Fontillas; Michael Rolle; Anas nazzal; Abel;
> Returns.fc; Mostafa saad; customer care; Ashley Fernandes; Rovie; Alina
> D'Souza; Uae Lastmile; Michaela Manibo
> *Subject:* Re: Warranty Confirmation / SKU AL-NB9-1012 - Order No.
> 600711266
>
>
>
> Dear Ivy & Denmark,
>
>
>
> Lets take it from here, we will hand all the items to your collegue
> tomorrow.
>
>
>
> @Ivy please arrange with your collegue.
>
>
>
> Thanks
>
>
>
> On Wed, 12 Aug 2020, 4:22 pm Denmark A, <[email-masked]> wrote:
>
> Dear Ivy,
>
>
>
> Yes, everyday your team is here but every time we hand it over the
> defective item , the new guy refuses to accept it because he said he is
> using the metro only.
>
>
>
> By the way, thank you for supporting us here, I will hand it over the
> defective one tomorrow.
>
>
>
> Regards,
>
> Den mark
>
>
>
>
>
>
>
> On Wed, Aug 12, 2020 at 4:13 PM Ivy <[email-masked]> wrote:
>
> Hi Denmark,
>
>
>
> We are not aware that there is transportation issues and everyday we have
> delivery to your warehouse which you can handover this item to our driver.
> I have sent an email last 9th Aug asking if the item was handover to our
> driver and we didn’t receive any info if it was handover or not.
>
>
>
> Anyway, we will send the replacement tomorrow. Appreciate if you can
> collect the item from the customer and send it back to our warehouse.
>
>
>
> Thank you!
>
>
>
> Best regards,
>
>
>
> Ivy Czarina Rosel
>
> Online Sales Executive
>
>
>
> Mob:                     +971 55 248 1227
>
> Dir:                         +971 4 247 6754
>
> Email:                    [email-masked]
>
> Website:              www.algt-me.com
>
> Address:              IMPZ C.22, Dubai Production City, Dubai, UAE.
>
>
>
>
>
>
>
>
> *From:* Denmark A [mailto:[email-masked]]
> *Sent:* Wednesday, August 12, 2020 4:02 PM
> *To:* Abdelmohsen basha
> *Cc:* Angeli Fontillas; Michael Rolle; Anas nazzal; Abel; Returns.fc;
> Mostafa saad; customer care; Ashley Fernandes; Rovie; Alina D'Souza; Ivy;
> Uae Lastmile; Michaela Manibo
> *Subject:* Re: Warranty Confirmation / SKU AL-NB9-1012 - Order No.
> 600711266
>
>
>
> Dear Abdelmohsen,
>
>
>
> For 3 consecutive days the vendor refused to accept the item due to
> transportation issues and every time we sent the defective item, the driver
> told us they will collect it tomorrow.
>
>
>
> @Ivy <[email-masked]> Please assist us here customer need a
> replacement ASAP, thank you.
>
>
>
> Regards,
>
> Den mark
>
>
>
> On Wed, Aug 12, 2020 at 3:51 PM Abdelmohsen basha <[email-masked]>
> wrote:
>
> @Michael Rolle <[email-masked]> Why haven't we made a
> reshipment yet ?
>
>
>
>
>
>
>
> On Wed, 12 Aug 2020 at 14:39, Angeli Fontillas <[email-masked]>
> wrote:
>
> Hello Denmark,
>
>
>
> May we have an update on this please?
>
>
>
> Customer is following up and can no longer wait, she is requesting a
> refund now or store credit .
>
>
>
> Please advise,
>
>
>
> On Wed, 12 Aug 2020 at 12:31, Michaela Manibo <
> [email-masked]> wrote:
>
> Team,
>
> May we have the update on this order?
>
> Customer has not received it til now,
>
> Thanks
>
>
>
>
>
>
> On Sun, Aug 9, 2020 at 3:43 PM Denmark A <[email-masked]> wrote:
>
> Dear Anas,
>
>
>
> Item will be dispatched tomorrow.
>
>
>
> Regards,
>
> Den mark
>
>
>
> On Sun, Aug 9, 2020 at 3:42 PM Anas nazzal <[email-masked]> wrote:
>
> Dear Demark,
>
>
>
> Please confirm.
>
>
>
> Best regards,
>
> Anas Nazzal
>
>
>
> On Sun, Aug 9, 2020 at 2:35 PM Ivy <[email-masked]> wrote:
>
> Hi Anas,
>
>
>
> Please let us know if your team handover the item to our driver.
>
>
>
> Thank you!
>
>
>
> Best regards,
>
>
>
> Ivy Czarina Rosel
>
> Online Sales Executive
>
>
>
> Mob:                     +971 55 248 1227
>
> Dir:                         +971 4 247 6754
>
> Email:                    [email-masked]
>
> Website:              www.algt-me.com
>
> Address:              IMPZ C.22, Dubai Production City, Dubai, UAE.
>
>
>
>
> *From:* Anas nazzal [mailto:[email-masked]]
> *Sent:* Sunday, August 9, 2020 2:16 PM
> *To:* Denmark A
> *Cc:* Abel; Michaela Manibo; Returns.fc; Ivy; Mostafa saad; customer
> care; Ashley Fernandes; Rovie; Alina D'Souza
> *Subject:* Re: Warranty Confirmation / SKU AL-NB9-1012 - Order No.
> 600711266
>
>
>
> Dear Denmark,
>
>
>
> Kindly assist with the below customer as she called again to follow up.
>
>
>
> Best Regards,
>
> Anas Nazzal
>
>
>
> On Sun, Aug 9, 2020 at 10:01 AM Hyacinth Joyce <[email-masked]>
> wrote:
>
> Hi team,
>
>
>
> @Abel <[email-masked]> Thank you for the update.
>
>
>
> @Denmark A <[email-masked]> The customer advised that the item has
> been collected. Kindly do the needful to proceed with the replacement.
>
>
>
>
>
> Best Regards,
>
> *Joyce Alvarado*
>
> Customer Care Representative
>
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
> www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
>
>
> On Sat, 8 Aug 2020 at 15:45, Abel <[email-masked]> wrote:
>
> Dear Team,
>
>
>
> Kindly collect the unit w/ box so we can replace it with new one.
>
>
>
> Thanks and regards,
>
>
>
> Abel
>
>
>
> *From:* Michaela Manibo [mailto:[email-masked]]
> *Sent:* Thursday, August 6, 2020 6:59 PM
> *To:* Abel <[email-masked]>
> *Cc:* Denmark A <[email-masked]>; Ivy <[email-masked]>; Hyacinth
> Joyce <[email-masked]>; Mostafa saad <[email-masked]>;
> Returns.fc <[email-masked]>; customer care <[email-masked]>;
> Ashley Fernandes <[email-masked]>; Rovie <[email-masked]>; Alina
> D'Souza <[email-masked]>; Mary Anne Agapito <[email-masked]>
> *Subject:* Re: Warranty Confirmation / SKU AL-NB9-1012 - Order No.
> 600711266
>
>
>
> Team,
>
> The customer is extremely insisting on getting a working item. She wanted
> the whole item replaced,
>
> Please assist .
>
>
>
>
>
>
> On Thu, Aug 6, 2020 at 3:41 PM Abel <[email-masked]> wrote:
>
> Dear Team,
>
>
>
> We can change the power motor base but for the accessories we cant because
> there are no warranty for all accessories.
>
>
>
>
>
> Thanks and regards,
>
>
>
> Abel
>
> SC Technician
>
>
>
> *From:* Michaela Manibo [mailto:[email-masked]]
> *Sent:* Thursday, August 6, 2020 1:24 PM
> *To:* Denmark A <[email-masked]>
> *Cc:* Abel <[email-masked]>; Ivy <[email-masked]>; Hyacinth Joyce <
> [email-masked]>; Mostafa saad <[email-masked]>; Returns.fc <
> [email-masked]>; customer care <[email-masked]>; Ashley
> Fernandes <[email-masked]>; Rovie <[email-masked]>; Alina
> D'Souza <[email-masked]>; Mary Anne Agapito <[email-masked]>
> *Subject:* Re: Warranty Confirmation / SKU AL-NB9-1012 - Order No.
> 600711266
>
>
>
> Team,
>
> As per the customer, the machine - power base itself is damaged -
> extraction blade is causing leaking liquid causing damage to the machine.
> Please advise as the customer wants replacement on this item.
>
>
>
>
>
>
>
> On Wed, Aug 5, 2020 at 4:53 PM Denmark A <[email-masked]> wrote:
>
> Dear Abel,
>
>
>
> Thank you for your information.
>
>
>
> @Hyacinth Joyce <[email-masked]>  please coordinate with customer
> for the above updates from the Vendor.
>
>
>
> Best Regards,
>
>
>
> MIchael R.
>
>
>
> On Mon, Aug 3, 2020 at 3:44 PM Abel <[email-masked]> wrote:
>
> Dear Team,
>
>
>
> If the power motor base is the one that is damaged we can replace it with
> a new one. However if the blade assembly is the one that is damage, kindly
> remind the customer about our warranty policy.
>
>
>
> Thanks and regards,
>
>
>
> Abel
>
>
>
> *From:* Ivy [mailto:[email-masked]]
> *Sent:* Monday, August 3, 2020 3:36 PM
> *To:* 'Abel' <[email-masked]>
> *Cc:* 'Hyacinth Joyce' <[email-masked]>; 'Mostafa saad' <
> [email-masked]>; 'Returns.fc' <[email-masked]>;
> 'Denmark A' <[email-masked]>; 'customer care' <[email-masked]>;
> 'Ashley Fernandes' <[email-masked]>; 'Rovie' <[email-masked]>;
> 'Alina D'Souza' <[email-masked]>; 'Mary Anne Agapito' <
> [email-masked]>
> *Subject:* RE: Warranty Confirmation / SKU AL-NB9-1012 - Order No.
> 600711266
>
>
>
> Hi Abel,
>
>
>
> Please advise.
>
>
>
> Thank you!
>
>
>
> Best regards,
>
>
>
> Ivy Czarina Rosel
>
> Online Sales Executive
>
>
>
> Mob:                     +971 55 248 1227
>
> Dir:                         +971 4 247 6754
>
> Email:                    [email-masked]
>
> Website:              www.algt-me.com
>
> Address:              IMPZ C.22, Dubai Production City, Dubai, UAE.
>
>
>
>
>
>
>
>
> *From:* Mary Anne Agapito [mailto:[email-masked]
> <[email-masked]>]
> *Sent:* Monday, August 3, 2020 3:17 PM
> *To:* Ivy
> *Cc:* Hyacinth Joyce; Mostafa saad; Returns.fc; Denmark A; customer care;
> Ashley Fernandes; Rovie; Abel; Alina D'Souza
> *Subject:* Re: Warranty Confirmation / SKU AL-NB9-1012 - Order No.
> 600711266
>
>
>
> Hi Ivy,
>
>
>
> As per the customer, this is the second time she had an issue with the
> item. She doesn't want t it to be repaired but wants a replacement instead.
>
>
>
> Please assist. Thank you
>
> Warm Regards,
>
>
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
>
>
>
> On Mon, Jul 27, 2020 at 12:52 PM Alina D'Souza <[email-masked]>
> wrote:
>
> @Mostafa saad <[email-masked]> please arange for the item its
> stil with couriers.
>
>
>
> @Denmark A <[email-masked]> Please label it FOR REPAIR C/O ABEL
> (URGENT)., keep us posted
>
>
>
> Regards,
>
> Alina
>
>
>
>
>
> On Sun, Jul 26, 2020 at 1:46 PM Hyacinth Joyce <[email-masked]>
> wrote:
>
> Hi Team,
>
>
>
> @Ivy <[email-masked]> Thank you for the update.
>
>
>
> @Returns.fc <[email-masked]> / @Denmark A
> <[email-masked]> / @Alina D'Souza <[email-masked]> Kindly do
> the needful, email follow up sent about the collection.
>
>
>
> Thank you.
>
>
>
> Best Regards,
>
> *Joyce Alvarado*
>
> Customer Care Representative
>
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
> www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
>
>
> On Sun, 26 Jul 2020 at 13:36, Ivy <[email-masked]> wrote:
>
> Hi,
>
>
>
> Kindly collect the item and handover to our driver. Please label it FOR
> REPAIR C/O ABEL (URGENT).
>
>
>
> Thank you!
>
>
>
> Best regards,
>
>
>
> Ivy Czarina Rosel
>
> Online Sales Executive
>
>
>
> Mob:                     +971 55 248 1227
>
> Dir:                         +971 4 247 6754
>
> Email:                    [email-masked]
>
> Website:              www.algt-me.com
>
> Address:              IMPZ C.22, Dubai Production City, Dubai, UAE.
>
>
>
>
>
>
>
>
> *From:* Hyacinth Joyce [mailto:[email-masked]]
> *Sent:* Sunday, July 26, 2020 12:51 PM
> *To:* Rovie; Ivy
> *Cc:* customer care; Ashley Fernandes; Returns.fc; Denmark A; Alina
> D'Souza
> *Subject:* Warranty Confirmation / SKU AL-NB9-1012 - Order No. 600711266
>
>
>
> Hi team,
>
>
>
> The customer with the above order number purchased the below item in Feb
> 2020.
>
>
>
>
> 600711266
>
> AL-NB9-1012
> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=946406>
>
> NutriBullet Pro Series 10pcs Set 900W
>
> 1
>
>
>
> The customer reported and shared the below:
>
> -a liquid is coming out from the bottom part
>
> -it is not mixing well
>
> -milling blade is seriously scratched
>
>
>
>
>
>
>
>
>
>
>
>
> Kindly check and advise ASAP.
>
>
>
> Please note that the item is needed by the customer on Wednesday because
> they will be out for vacation and would bring the item with them.
>
>
>
> Best Regards,
>
> *Joyce Alvarado*
>
> Customer Care Representative
>
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
> www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
>
> --
>
> *Regards,*
>
>
> *Angeli Fontillas*
> Customer Care Representative
> p:  +971 (0)4 4339455   Ext 1324 │ e: [email-masked]
> <[email-masked]> │ w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
> --
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> <https://groups.google.com/a/mumzworld.com/d/msgid/returns.fc/CAJ0wrhndUVsrspfsd7j9ip4HE%3DdavLwR4G1imNbn7fPV1m88YA%40mail.gmail.com?utm_medium=email&utm_source=footer>
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>
>