Subject: Re: Product inquiry - CYBEX-519000017 - SO # 600904175
From: Radwa Ali <[email-masked]>
To: Ekta Jesswani <[email-masked]>
Cc: Maricel Sadurai <[email-masked]>, Leena <[email-masked]>, Asad <[email-masked]>, Simone van Geemen <[email-masked]>, Amir Julkarnain <[email-masked]>, customer care <[email-masked]>
Date: Wed, 12 Aug 2020 16:25:21 +0400
List-Id: <ccteam.mumzworld.com>

Hi Ekta and Leena,
Any updates here ?
We need to provide an update for the customer.

*Radwa Ali*
Customer Care Representative
p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
www.mumzworld.com
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
500245, Dubai, UAE

On Tue, Aug 11, 2020 at 12:24 PM Ekta Jesswani <[email-masked]> wrote:

> Looping @Leena <[email-masked]> for approval
>
> The Cybex base is available in store and we need to pick it up for this
> customer - Order 600904175
> The customer purchased Cybex Sirona Z i-Size Ferrari Car Seat Victory
> Black in June and was wrongly advised on live chat that the base is
> included with the car seat.
> He is now following up on the delivery of the base as promised.
>
> Value is *AED 1049* and the item can be sourced in Mamas & Papas
> Maricel, please confirm we can receive it asap.
>
> @Asad <[email-masked]> The incorrect information was given to the
> customer by a LSM agent, despite the description clearly stating the base
> is NOT included.
> Do we bill this to LSM?
>
> Please advise.
>
> Thanks
>
> Regards,
> Ekta
>
>
>
>
>
> On Tue, 11 Aug 2020 at 12:10, Maricel Sadurai <[email-masked]>
> wrote:
>
>> Hi Radwa,
>>
>> Retail price is AED 1049.00.
>>
>> Thanks,
>>
>>
>>
>>
>> On Tue, Aug 11, 2020 at 12:09 PM Radwa Ali <[email-masked]> wrote:
>>
>>> Hi Simone,
>>> His wife is due in the next week so he is not will to wait.
>>> @Maricel Sadurai <[email-masked]> what's the cost?
>>> @Amir Julkarnain <[email-masked]>  Please confirm.
>>>
>>> *Radwa Ali*
>>> Customer Care Representative
>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>>> www.mumzworld.com
>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>>> 500245, Dubai, UAE
>>>
>>>
>>> On Mon, Aug 10, 2020 at 3:50 PM Simone van Geemen <[email-masked]>
>>> wrote:
>>>
>>>> HI all,
>>>>
>>>>
>>>>
>>>> Just to let you know we are expecting our Cybex shipment to the UAE on
>>>> 30th of August, if no delays at custom clearance. This includes the
>>>> Base Z as well.
>>>>
>>>> Kind regards,
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> *From:* Maricel Sadurai <[email-masked]>
>>>> *Sent:* Monday, August 10, 2020 3:24 PM
>>>> *To:* Radwa Ali <[email-masked]>
>>>> *Cc:* Amir Julkarnain <[email-masked]>; Simone van Geemen <
>>>> [email-masked]>; customer care <[email-masked]>; Ekta
>>>> Jesswani <[email-masked]>
>>>> *Subject:* Re: Product inquiry - CYBEX-519000017 - SO # 600904175
>>>>
>>>>
>>>>
>>>> Hi Radwa,
>>>>
>>>>
>>>>
>>>> I received a call from the store and was informed that the item is
>>>> available now.
>>>>
>>>>
>>>>
>>>> Please let me know how to proceed on this.
>>>>
>>>>
>>>>
>>>> Please note also that we can't source an item if the price is above
>>>> AED150.00 unless it is approved by Leena.
>>>>
>>>>
>>>>
>>>> Regards,
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> On Sat, Aug 8, 2020 at 1:22 PM Maricel Sadurai <[email-masked]>
>>>> wrote:
>>>>
>>>> Hi Radwa,
>>>>
>>>>
>>>>
>>>> As per the store they did not receive the item in their shipment.
>>>>
>>>>
>>>>
>>>> Regards,
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> On Fri, Aug 7, 2020 at 12:32 PM <[email-masked]> wrote:
>>>>
>>>> Hi Maricel ,
>>>>
>>>> Any updates ?
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> Best Regards,
>>>>
>>>> *Radwa Ali*
>>>> Customer Care Representative
>>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>>>>  www.mumzworld.com
>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>>>> 500245, Dubai, UAE
>>>>
>>>>
>>>>
>>>>
>>>> *From:* Maricel Sadurai <[email-masked]>
>>>> *Sent:* Thursday, July 23, 2020 1:20 PM
>>>> *To:* Radwa Ali <[email-masked]>
>>>> *Cc:* Amir Julkarnain <[email-masked]>; Simone van Geemen <
>>>> [email-masked]>; customer care <[email-masked]>
>>>> *Subject:* Re: Product inquiry - CYBEX-519000017 - SO # 600904175
>>>>
>>>>
>>>>
>>>> Hi Radwa,
>>>>
>>>>
>>>>
>>>> As per the store they didn't receive yet their shipment.
>>>>
>>>>
>>>>
>>>> Regards,
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> On Wed, Jul 22, 2020 at 12:18 PM <[email-masked]> wrote:
>>>>
>>>> Hi Maricel,
>>>>
>>>> Any updates on this case ?
>>>>
>>>>
>>>>
>>>>
>>>> Best Regards,
>>>>
>>>> *Radwa Ali*
>>>> Customer Care Representative
>>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>>>>  www.mumzworld.com
>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>>>> 500245, Dubai, UAE
>>>>
>>>>
>>>>
>>>>
>>>> *From:* Maricel Sadurai <[email-masked]>
>>>> *Sent:* Tuesday, July 14, 2020 8:00 PM
>>>> *To:* Radwa Ali <[email-masked]>
>>>> *Cc:* Amir Julkarnain <[email-masked]>; Simone van Geemen <
>>>> [email-masked]>; customer care <[email-masked]>
>>>> *Subject:* Re: Product inquiry - CYBEX-519000017 - SO # 600904175
>>>>
>>>>
>>>>
>>>> Hi Radwa,
>>>>
>>>>
>>>>
>>>> Had tried to check in retail store but unfortunately its out of stock.
>>>>
>>>>
>>>>
>>>> One store confirmed that they are expecting a shipment within this week
>>>> and I informed them to give me an update once they received the product.
>>>>
>>>>
>>>>
>>>> Regards,
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> On Tue, Jul 14, 2020 at 6:37 PM Radwa Ali <[email-masked]> wrote:
>>>>
>>>> Hi Maricel,
>>>>
>>>> Either of them is compatible with the item.
>>>>
>>>>
>>>> *Radwa Ali*
>>>> Customer Care Representative
>>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>>>>  www.mumzworld.com
>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>>>> 500245, Dubai, UAE
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> On Tue, Jul 14, 2020 at 5:14 PM Maricel Sadurai <[email-masked]>
>>>> wrote:
>>>>
>>>> Hi Radwa,
>>>>
>>>>
>>>>
>>>> Sorry I missed your email.
>>>>
>>>>
>>>>
>>>> As per my understanding you required the Cybex Base -Z or Base Z one ,
>>>> kindly confirm?
>>>>
>>>>
>>>>
>>>> Regards,
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> On Tue, Jul 14, 2020 at 4:10 PM Radwa Ali <[email-masked]> wrote:
>>>>
>>>> Hi Maricel,
>>>>
>>>> Please advise ?
>>>>
>>>>
>>>> *Radwa Ali*
>>>> Customer Care Representative
>>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>>>>  www.mumzworld.com
>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>>>> 500245, Dubai, UAE
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> On Tue, Jun 30, 2020 at 6:36 PM <[email-masked]> wrote:
>>>>
>>>> Hi Maricel,
>>>>
>>>> Can we source either of the bases mentioned in  the thread ?
>>>>
>>>>
>>>>
>>>> Base Z or Base Z-One
>>>>
>>>> *Radwa Ali*
>>>> Customer Care Representative
>>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>>>>  www.mumzworld.com
>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>>>> 500245, Dubai, UAE
>>>>
>>>>
>>>>
>>>>
>>>> *From:* Simone van Geemen <[email-masked]>
>>>> *Sent:* Tuesday, June 30, 2020 5:06 PM
>>>> *To:* Sonja Strittmatter <[email-masked]>; Radwa
>>>> Ali <[email-masked]>
>>>> *Cc:* Osmat El Mourad <[email-masked]>; customer care
>>>> <[email-masked]>; Amir Julkarnain <[email-masked]>
>>>> *Subject:* RE: Product inquiry - CYBEX-519000017 - SO # 600904175
>>>>
>>>>
>>>>
>>>> Hi Sonja,
>>>>
>>>> Thanks for the clarification for our team.
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> We’ll discuss pick up of our pending shipment separately on the
>>>> existing email trail.
>>>>
>>>>
>>>>
>>>> Regards,
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> *From:* Sonja Strittmatter <[email-masked]>
>>>> *Sent:* Tuesday, June 30, 2020 5:02 PM
>>>> *To:* Radwa Ali <[email-masked]>
>>>> *Cc:* Simone van Geemen <[email-masked]>; Osmat El Mourad <
>>>> [email-masked]>; customer care <[email-masked]>;
>>>> Amir Julkarnain <[email-masked]>
>>>> *Subject:* Product inquiry - CYBEX-519000017 - SO # 600904175
>>>>
>>>>
>>>>
>>>> Dear all,
>>>>
>>>>
>>>>
>>>> please see my answers below, written in Blue.
>>>>
>>>> For further questions we stay at your disposal.
>>>>
>>>>
>>>>
>>>> Best Regards
>>>>
>>>> Sonja
>>>>
>>>>
>>>>
>>>> *Von:* Osmat El Mourad <[email-masked]>
>>>> *Gesendet:* Dienstag, 30. Juni 2020 14:43
>>>> *An:* Sonja Strittmatter <[email-masked]>
>>>> *Cc:* Simone van Geemen <[email-masked]>; customer care <
>>>> [email-masked]>; Amir Julkarnain <[email-masked]>; Radwa
>>>> Ali <[email-masked]>
>>>> *Betreff:* RE: Product inquiry - CYBEX-519000017 - SO # 600904175
>>>>
>>>>
>>>>
>>>> Hi Sonja,
>>>>
>>>>
>>>>
>>>> Hope all is fine,
>>>>
>>>>
>>>>
>>>> Please can you look quickly at the below email and let me know:
>>>>
>>>>
>>>>
>>>>    - If there is any Base is compatible with the Sirona Z i-Size
>>>>
>>>> Sonja: Base Z or Base Z-One (without rotating function) will work with
>>>> the Sirona Z
>>>>
>>>>    - When will have their next order with the Base and when it’s
>>>>    expected to arrive to Dubai
>>>>
>>>> Sonja: The Base Z for your back order # 535961 are already available –
>>>> we are waiting for some other items to come to prepare full shipment.
>>>> Therefore it would be possible to arrange pickup for express
>>>> shipment/airfreight with a few pieces without problems. Just let me know if
>>>> you´re interested in to arrange pickup for a few upfront and it can be
>>>> organized at short notice.
>>>>
>>>>
>>>>
>>>> Thank you,
>>>>
>>>> Osmat
>>>>
>>>>
>>>>
>>>> *From:* Radwa Ali <[email-masked]>
>>>> *Sent:* Tuesday, June 30, 2020 2:40 PM
>>>> *To:* Osmat El Mourad <[email-masked]>
>>>> *Cc:* Simone van Geemen <[email-masked]>; customer care <
>>>> [email-masked]>; Amir Julkarnain <[email-masked]>
>>>> *Subject:* Product inquiry - CYBEX-519000017 - SO # 600904175
>>>>
>>>>
>>>>
>>>> *Caution! *External E-mail *注意**! **外部**邮件*
>>>>
>>>> Hi Osmat,
>>>>
>>>>
>>>>
>>>> Appreciate your support with the issue below.
>>>>
>>>> We have a customer who purchased the item (Cybex - Sirona Z i-Size
>>>> Ferrari Car Seat - Victory Black ) and he was advised by mistake that it
>>>> comes with the base.
>>>>
>>>> Please advise as the base is out of stock everywhere, if there is not
>>>> other base compatible with the item so we can recommend it.
>>>>
>>>>
>>>> *Radwa Ali*
>>>> Customer Care Representative
>>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>>>>  www.mumzworld.com
>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>>>> 500245, Dubai, UAE
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> Disclaimer: This message (including attachments, if any) is
>>>> confidential and may be privileged. If you have received this message by
>>>> mistake, please notify the sender by return e-mail and delete this message
>>>> (including attachments, if any). Any unauthorized use or dissemination of
>>>> this message in whole or in part is strictly prohibited. E-mail may contain
>>>> viruses. Before opening attachments, please check them for viruses and
>>>> defects. While our company has safeguards in place to minimize the risks,
>>>> we will not be responsible for any viruses or defects in emails or their
>>>> attachments emanating from either within or outside our company. We reserve
>>>> the right to monitor and review the content of all messages sent to or from
>>>> this e-mail address. Messages sent to or from this e-mail address may be
>>>> retained by the company.
>>>>
>>>>
>>>>
>>>> Disclaimer: This message (including attachments, if any) is
>>>> confidential and may be privileged. If you have received this message by
>>>> mistake, please notify the sender by return e-mail and delete this message
>>>> (including attachments, if any). Any unauthorized use or dissemination of
>>>> this message in whole or in part is strictly prohibited. E-mail may contain
>>>> viruses. Before opening attachments, please check them for viruses and
>>>> defects. While our company has safeguards in place to minimize the risks,
>>>> we will not be responsible for any viruses or defects in emails or their
>>>> attachments emanating from either within or outside our company. We reserve
>>>> the right to monitor and review the content of all messages sent to or from
>>>> this e-mail address. Messages sent to or from this e-mail address may be
>>>> retained by the company.
>>>>
>>>> --
>>>>
>>>>
>
> --
> *Regards, *
>
>
>