Subject: Re: Urgent Cases
From: Yaseen Shaqra <[email-masked]>
To: Vipul Arora <[email-masked]>, Zubair Wahid <[email-masked]>
Cc: Hussain Firoz Miyagamwala <[email-masked]>, Eugene Mugisa <[email-masked]>, Shady Elgendy <[email-masked]>, "Asad ." <[email-masked]>, Ahmed Irfan <[email-masked]>, customer care <[email-masked]>, Ekta Jesswani <[email-masked]>, Amir Julkarnain <[email-masked]>, Sagar Khawani <[email-masked]>, Alaa Musa <[email-masked]>
Date: Wed, 12 Aug 2020 16:12:27 +0400
List-Id: <ccteam.mumzworld.com>

@Zubair Wahid <[email-masked]> Please check and confirm so we can
proceed with the CRA for the order below

100142271_2 ASTA-HG205
ASK-8702480
HGT-700697251982 81.82AED - - The customer wants a refund for the damaged
items  1144845

On Tue, Aug 11, 2020 at 7:14 PM Vipul Arora <[email-masked]> wrote:

> @Sagar Khawani <[email-masked]> : Please confirm on the refund
> status.
>
> On Tue, 11 Aug 2020 at 17:37, Hussain Firoz Miyagamwala <
> [email-masked]> wrote:
>
>> Dear Team,
>>
>> Please find the below.
>>
>> Order Number CRA
>> 100145915_2 CRAKTM9861
>> 100156825_2  CRAKTM9862
>> 100148896_1 CRAKTM9863
>> 100163244_1  CRAKTM9864
>> 100152219_2 CRA_HQ_WO596 @Eugene Mugisa <[email-masked]> Please
>> coordinate with the courier on this as this was damaged by the courier.
>>
>>
>>
>> On Tue, Aug 11, 2020 at 5:00 PM Zubair Wahid <[email-masked]>
>> wrote:
>>
>>> Order Number Items needs refund Items Value  Missing items Reordered  Items
>>> Value  Zubair Comment  Incident #
>>> 100145915_2   203.73 AED TC-TT423228 1,196.62 AED Proceed for CRA (Lost
>>> on tamer) 1233100
>>> KSA-AHG-01776-023_2-4M GT-CH79467-31
>>> GT-CH02525
>>> 100152219_4 - - KSA-LALS-3H551610_8  54.93 AED Proceed for CRA (lost on
>>> tamer) 1125544
>>> 100156825_2  KSA-AT-NC-SPPL8 590 AED KSA-LALS-126G776_9m 355.17 AED Proceed
>>> for CRA (lost on tamer) 1184778
>>> TC-TT446502GreenBlueBoys KSA-AIP-219307
>>>   KSA-IA-11507089
>>> 100148896_1 KSA-AHG-54262701-3-6M 522.01 AED TC-TT42257885 110.9 AED Proceed
>>> for CRA (lost on Tamer) 1233118
>>> KSA-AHG-54264201-0-3M BNDL-B-TT9
>>> KSA-AHG-54750302-3-6M
>>> KSA-AHG-55072200-3-6M
>>> KSA-AHG-54263900-3-6M
>>> KSA-AHG-53938105-6-7Y
>>> KSA-AHG-53938105-8-9Y
>>> 100163244_1  -   TC-Y3173 59 AED Proceed for CRA (lost on tamer) 1233149
>>> 100152219_2 MD-AC3120 179 AED - -  Proceed for Refund (charged to tamer)
>>> 1125544
>>> 100152219_2 ASTA-HG205 81.82AED - - Needs to be charged to the courier
>>> (proceed to CRA)  1144845
>>> ASK-8702480
>>> HGT-700697251982
>>>
>>> On Tue, Aug 11, 2020 at 3:44 PM Yaseen Shaqra <[email-masked]>
>>> wrote:
>>>
>>>> @Zubair Wahid <[email-masked]> Please check and confirm, so
>>>> hussain can create the CRA at the soonest
>>>>
>>>> On Tue, Aug 11, 2020 at 3:15 PM Yaseen Shaqra <[email-masked]>
>>>> wrote:
>>>>
>>>>> Hi Team,
>>>>>
>>>>> Please update us up
>>>>>
>>>>> On Mon, Aug 10, 2020 at 10:32 PM Vipul Arora <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> @Zubair Wahid <[email-masked]> : Kindly check below cases
>>>>>> first in the morning and update so we refund to the customer.
>>>>>>
>>>>>> @Hussain Firoz Miyagamwala <[email-masked]> : Once confirmed
>>>>>> by Zubair please refund to the customer
>>>>>>
>>>>>>
>>>>>> Order Number Items needs refund Items Value  Missing items Reordered  Items
>>>>>> Value  Comment  Incident #
>>>>>> 100145915_2   203.73 AED TC-TT423228 1,196.62 AED The order is
>>>>>> showing canceled from Shipa, the customer wants a refund for the missing
>>>>>> items  1233100
>>>>>> KSA-AHG-01776-023_2-4M GT-CH79467-31
>>>>>> GT-CH02525
>>>>>> 100152219_4 - - KSA-LALS-3H551610_8  54.93 AED The customer received
>>>>>> a wrong product KSA-FAMC-10-1745117-Blue 1125544
>>>>>> 100156825_2  KSA-AT-NC-SPPL8 590 AED KSA-LALS-126G776_9m 355.17 AED Please
>>>>>> create CRA for the Items needs a refund 1184778
>>>>>> TC-TT446502GreenBlueBoys KSA-AIP-219307
>>>>>>   KSA-IA-11507089
>>>>>> 100148896_1 KSA-AHG-54262701-3-6M 522.01 AED TC-TT42257885 110.9 AED Please
>>>>>> create CRA for the Items needs a refund 1233118
>>>>>> KSA-AHG-54264201-0-3M BNDL-B-TT9
>>>>>> KSA-AHG-54750302-3-6M
>>>>>> KSA-AHG-55072200-3-6M
>>>>>> KSA-AHG-54263900-3-6M
>>>>>> KSA-AHG-53938105-6-7Y
>>>>>> KSA-AHG-53938105-8-9Y
>>>>>> 100163244_1  -   TC-Y3173 59 AED Wrong color received 1233149
>>>>>> 100152219_2 MD-AC3120 179 AED - - The customer received a wrong item
>>>>>> MD-AC3020, the customer wants to keep the wrong item but she wants the
>>>>>> price  difference (40 AED) to be refunded   1125544
>>>>>> 100152219_2 ASTA-HG205 81.82AED - - The customer wants a refund for
>>>>>> the damaged items  1144845
>>>>>> ASK-8702480
>>>>>> HGT-700697251982
>>>>>>
>>>>>> On Mon, 10 Aug 2020 at 16:16, Yaseen Shaqra <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>>> Hi Vipul,
>>>>>>>
>>>>>>> Please find the details required below
>>>>>>>
>>>>>>> Order Number Items needs refund Items Value  Missing items
>>>>>>> Reordered  Items Value  Comment  Incident #
>>>>>>> 100145915_2
>>>>>>> KSA-AHG-01776-023_2-4M
>>>>>>> GT-CH02525 203.73 AED TC-TT423228
>>>>>>> GT-CH79467-31 1,196.62 AED The order is showing canceled from
>>>>>>> Shipa, the customer wants a refund for the missing items  1233100
>>>>>>> 100152219_4 - - KSA-LALS-3H551610_8  54.93 AED The customer
>>>>>>> received a wrong product KSA-FAMC-10-1745117-Blue 1125544
>>>>>>> 100156825_2  KSA-AT-NC-SPPL8
>>>>>>> TC-TT446502GreenBlueBoys 590 AED KSA-LALS-126G776_9m
>>>>>>> KSA-AIP-219307
>>>>>>> KSA-IA-11507089
>>>>>>> 355.17 AED Please create CRA for the Items needs a refund 1184778
>>>>>>> 100148896_1 KSA-AHG-54262701-3-6M
>>>>>>> KSA-AHG-54264201-0-3M
>>>>>>> KSA-AHG-54750302-3-6M
>>>>>>> KSA-AHG-55072200-3-6M
>>>>>>> KSA-AHG-54263900-3-6M
>>>>>>> KSA-AHG-53938105-6-7Y
>>>>>>> KSA-AHG-53938105-8-9Y  522.01 AED TC-TT42257885
>>>>>>> BNDL-B-TT9  110.9 AED Please create CRA for the Items needs a refund
>>>>>>> 1233118
>>>>>>> 100163244_1  -   TC-Y3173 59 AED Wrong color received 1233149
>>>>>>> 100152219_2 MD-AC3120 179 AED - - The customer received a wrong
>>>>>>> item MD-AC3020, the customer wants to keep the wrong item but she wants the
>>>>>>> price  difference (40 AED) to be refunded   1125544
>>>>>>> 100152219_2 ASTA-HG205
>>>>>>> ASK-8702480
>>>>>>> HGT-700697251982 81.82AED - - The customer wants a refund for the
>>>>>>> damaged items  1144845
>>>>>>>
>>>>>>> On Mon, Aug 10, 2020 at 3:50 PM Vipul Arora <[email-masked]>
>>>>>>> wrote:
>>>>>>>
>>>>>>>> Dear Yaseen,
>>>>>>>>
>>>>>>>> As discussed on call I see most of the tickets are closed, please
>>>>>>>> share open ticket as we need to create CRA on behalf of tickets.
>>>>>>>>
>>>>>>>> Thanks
>>>>>>>> Vipul
>>>>>>>>
>>>>>>>> On Sun, 9 Aug 2020 at 17:14, Shady Elgendy <[email-masked]>
>>>>>>>> wrote:
>>>>>>>>
>>>>>>>>> +Vipul Arora <[email-masked]>
>>>>>>>>>
>>>>>>>>> Thanks
>>>>>>>>> ᐧ
>>>>>>>>>
>>>>>>>>> On Sun, Aug 9, 2020 at 5:13 PM Asad . <[email-masked]> wrote:
>>>>>>>>>
>>>>>>>>>> Hussain and team,  Its super urgent! Please create CRA’s and
>>>>>>>>>> close these cases today it self. Some of these are pending since April. I
>>>>>>>>>> want commitment from all of you to close these cases today.
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> Any approval required from me?
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> Kind Regards,
>>>>>>>>>>
>>>>>>>>>> *Asad Pirzada*
>>>>>>>>>> Chief Operations Officer
>>>>>>>>>>
>>>>>>>>>> *M * +971 504 09 5386
>>>>>>>>>> *E* [email-masked]
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245,
>>>>>>>>>> Dubai, UAE
>>>>>>>>>>
>>>>>>>>>>  <https://www.instagram.com/mumzworldcom/> [image:
>>>>>>>>>> facebook] <https://www.facebook.com/mumzworld> 
>>>>>>>>>> <https://www.youtube.com/user/MumZworld> 
>>>>>>>>>> <https://www.snapchat.com/add/mumzworld.com> 
>>>>>>>>>> <https://twitter.com/mumzworld>
>>>>>>>>>>
>>>>>>>>>>  <https://www.mumzworld.com/en/>
>>>>>>>>>>
>>>>>>>>>> <https://www.mumzworld.com/en/media-and-press>
>>>>>>>>>>
>>>>>>>>>> Confidentiality Notice: This e-mail message, including any
>>>>>>>>>> attachments, is for the sole use of the intended recipient(s) and may
>>>>>>>>>> contain confidential and privileged information. Any unauthorized review,
>>>>>>>>>> use, disclosure or distribution of this information is prohibited, and may
>>>>>>>>>> be punishable by law. If this was sent to you in error, please notify the
>>>>>>>>>> sender by reply e-mail and destroy all copies of the original message.
>>>>>>>>>> Please consider the environment before printing this e-mail.
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> *From: *Yaseen Shaqra <[email-masked]>
>>>>>>>>>> *Date: *Sunday, 9 August 2020 at 4:26 PM
>>>>>>>>>> *To: *Zubair Wahid <[email-masked]>
>>>>>>>>>> *Cc: *Ahmed Irfan <[email-masked]>, customer care <
>>>>>>>>>> [email-masked]>, Asad <[email-masked]>, Hussain Firoz
>>>>>>>>>> Miyagamwala <[email-masked]>, Ekta Jesswani <
>>>>>>>>>> [email-masked]>, Amir Julkarnain <[email-masked]>,
>>>>>>>>>> Sagar Khawani <[email-masked]>, Alaa Musa <
>>>>>>>>>> [email-masked]>
>>>>>>>>>> *Subject: *Re: Urgent Cases
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> Hi Zubair,
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> Please update us at the soonest, the customer is following up n
>>>>>>>>>> the refund
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> Kindly check and confirm in order for us to create the CRA
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> On Mon, Jul 20, 2020 at 7:00 PM Yaseen Shaqra <
>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>
>>>>>>>>>> Hi Zubair,
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> Please check the and confirm the items that needs a refund below,
>>>>>>>>>> we have placed a new order for the available items 600930357
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> *Order Number*
>>>>>>>>>>
>>>>>>>>>> *Items needs refund*
>>>>>>>>>>
>>>>>>>>>> *Items Value *
>>>>>>>>>>
>>>>>>>>>> *Missing items Reordered *
>>>>>>>>>>
>>>>>>>>>> *Items Value *
>>>>>>>>>>
>>>>>>>>>> *Comment *
>>>>>>>>>>
>>>>>>>>>> 100145915_2
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> KSA-AHG-01776-023_2-4M
>>>>>>>>>> GT-CH02525
>>>>>>>>>>
>>>>>>>>>> 203.73 AED
>>>>>>>>>>
>>>>>>>>>> TC-TT423228
>>>>>>>>>> GT-CH79467-31
>>>>>>>>>>
>>>>>>>>>> 1,196.62 AED
>>>>>>>>>>
>>>>>>>>>> The order is showing cancelled from Shipa, the customer wants a
>>>>>>>>>> refund for the missing items
>>>>>>>>>>
>>>>>>>>>> 100152219_4
>>>>>>>>>>
>>>>>>>>>> -
>>>>>>>>>>
>>>>>>>>>> -
>>>>>>>>>>
>>>>>>>>>> KSA-LALS-3H551610_8
>>>>>>>>>>
>>>>>>>>>> 54.93 AED
>>>>>>>>>>
>>>>>>>>>> The customer recived a wrong product KSA-FAMC-10-1745117-Blue
>>>>>>>>>>
>>>>>>>>>> 100156825_2
>>>>>>>>>>
>>>>>>>>>> KSA-AT-NC-SPPL8
>>>>>>>>>> TC-TT446502GreenBlueBoys
>>>>>>>>>>
>>>>>>>>>> 590 AED
>>>>>>>>>>
>>>>>>>>>> KSA-LALS-126G776_9m
>>>>>>>>>> KSA-AIP-219307
>>>>>>>>>> KSA-IA-11507089
>>>>>>>>>>
>>>>>>>>>> 355.17 AED
>>>>>>>>>>
>>>>>>>>>> Please create CRA for the Items needs refund
>>>>>>>>>>
>>>>>>>>>> 100148896_1
>>>>>>>>>>
>>>>>>>>>> KSA-AHG-54262701-3-6M
>>>>>>>>>> KSA-AHG-54264201-0-3M
>>>>>>>>>> KSA-AHG-54750302-3-6M
>>>>>>>>>> KSA-AHG-55072200-3-6M
>>>>>>>>>> KSA-AHG-54263900-3-6M
>>>>>>>>>> KSA-AHG-53938105-6-7Y
>>>>>>>>>> KSA-AHG-53938105-8-9Y
>>>>>>>>>>
>>>>>>>>>> 522.01 AED
>>>>>>>>>>
>>>>>>>>>> TC-TT42257885
>>>>>>>>>> BNDL-B-TT9
>>>>>>>>>>
>>>>>>>>>> 110.9 AED
>>>>>>>>>>
>>>>>>>>>> Please create CRA for the Items needs refund
>>>>>>>>>>
>>>>>>>>>> 100163244_1
>>>>>>>>>>
>>>>>>>>>> -
>>>>>>>>>>
>>>>>>>>>> -
>>>>>>>>>>
>>>>>>>>>> TC-Y3173
>>>>>>>>>>
>>>>>>>>>> 59 AED
>>>>>>>>>>
>>>>>>>>>> Wrong color received
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> On Thu, Jul 16, 2020 at 3:17 PM Zubair Wahid <
>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>
>>>>>>>>>> Yaseen
>>>>>>>>>>
>>>>>>>>>> Please create a new order for mentioned items including the wrong
>>>>>>>>>> color item. We will dispatch them together.
>>>>>>>>>>
>>>>>>>>>> Hussain can you assist in creating the order again.
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> On Thu, Jul 16, 2020, 2:05 PM Yaseen Shaqra <
>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>
>>>>>>>>>> Hi Zubair,
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> Please update us up on the cases
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> On Tue, Jul 14, 2020 at 8:02 PM Yaseen Shaqra <
>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>
>>>>>>>>>> Hi Team,
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> Please find below the new issues that the customer is facing
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> *100148896_1*, the customer did not receive the below items
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> KSA-AHG-54262701-3-6M
>>>>>>>>>> KSA-AHG-54264201-0-3M
>>>>>>>>>> KSA-AHG-54750302-3-6M
>>>>>>>>>> KSA-AHG-55072200-3-6M
>>>>>>>>>> KSA-AHG-54263900-3-6M
>>>>>>>>>> KSA-AHG-53938105-6-7Y
>>>>>>>>>> KSA-AHG-53938105-8-9Y
>>>>>>>>>> TC-TT42257885
>>>>>>>>>> BNDL-B-TT9
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> *100143650*, The customer received damaged car seat
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> KSA-MD-BZ10504-01
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> *100163244*, Wrong color received, the customer ordered blue and
>>>>>>>>>> she received pink
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> TC-Y3173
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> On Sun, Jul 12, 2020 at 12:47 PM Alaa Musa <[email-masked]>
>>>>>>>>>> wrote:
>>>>>>>>>>
>>>>>>>>>> Hi Zubair and Ahmed,
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> The customer has another issue now. For order # 100156825_2 . She
>>>>>>>>>> received part of the items, below items are missing:
>>>>>>>>>>
>>>>>>>>>> KSA-AT-NC-SPPL8
>>>>>>>>>> TC-TT446502GreenBlueBoys
>>>>>>>>>> KSA-LALS-126G776_9m
>>>>>>>>>> KSA-AIP-219307
>>>>>>>>>> KSA-IA-11507089 ( received part of the bundle (84 picec rather
>>>>>>>>>> than 168)
>>>>>>>>>>
>>>>>>>>>> Please dispatch asap customer is due on Tuesday
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> Regards,
>>>>>>>>>>
>>>>>>>>>> Alaa
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> On Thu, 9 Jul 2020 at 10:42, Yaseen Shaqra <
>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>
>>>>>>>>>> Hi Zubair,
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> as discussed yesterday about dispatching the shipments, until not
>>>>>>>>>> there are no records on the shipments
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> The customer needs an answer today
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> Kindly check and advise
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> On Sun, Jul 5, 2020 at 11:49 AM Zubair Wahid <
>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>
>>>>>>>>>> Yes Asad
>>>>>>>>>>
>>>>>>>>>> I had spoken to Yaseen and sorted the issue
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> On Sun, Jul 5, 2020 at 10:44 AM Asad . <[email-masked]>
>>>>>>>>>> wrote:
>>>>>>>>>>
>>>>>>>>>> Has this case been addressed?
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> Kind Regards,
>>>>>>>>>>
>>>>>>>>>> *Asad Pirzada*
>>>>>>>>>> Chief Operations Officer
>>>>>>>>>>
>>>>>>>>>> *M * +971 504 09 5386
>>>>>>>>>> *E* [email-masked]
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245,
>>>>>>>>>> Dubai, UAE
>>>>>>>>>>
>>>>>>>>>>  <https://www.instagram.com/mumzworldcom/> [image:
>>>>>>>>>> facebook] <https://www.facebook.com/mumzworld> 
>>>>>>>>>> <https://www.youtube.com/user/MumZworld> 
>>>>>>>>>> <https://www.snapchat.com/add/mumzworld.com> 
>>>>>>>>>> <https://twitter.com/mumzworld>
>>>>>>>>>>
>>>>>>>>>>  <https://www.mumzworld.com/en/>
>>>>>>>>>>
>>>>>>>>>> <https://www.mumzworld.com/en/media-and-press>
>>>>>>>>>>
>>>>>>>>>> Confidentiality Notice: This e-mail message, including any
>>>>>>>>>> attachments, is for the sole use of the intended recipient(s) and may
>>>>>>>>>> contain confidential and privileged information. Any unauthorized review,
>>>>>>>>>> use, disclosure or distribution of this information is prohibited, and may
>>>>>>>>>> be punishable by law. If this was sent to you in error, please notify the
>>>>>>>>>> sender by reply e-mail and destroy all copies of the original message.
>>>>>>>>>> Please consider the environment before printing this e-mail.
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> *From: *"Asad ." <[email-masked]>
>>>>>>>>>> *Date: *Thursday, 2 July 2020 at 5:19 PM
>>>>>>>>>> *To: *Yaseen Shaqra <[email-masked]>, Zubair Wahid <
>>>>>>>>>> [email-masked]>
>>>>>>>>>> *Cc: *Ahmed Irfan <[email-masked]>, customer care <
>>>>>>>>>> [email-masked]>, Hussain Firoz Miyagamwala <
>>>>>>>>>> [email-masked]>, Alaa Musa <[email-masked]>, Ekta
>>>>>>>>>> Jesswani <[email-masked]>, Amir Julkarnain <
>>>>>>>>>> [email-masked]>, Sagar Khawani <[email-masked]>
>>>>>>>>>> *Subject: *Re: Urgent Cases
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> Zubair, can you please address this immediately.
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> Kind Regards,
>>>>>>>>>>
>>>>>>>>>> *Asad Pirzada*
>>>>>>>>>> Chief Operations Officer
>>>>>>>>>>
>>>>>>>>>> *M * +971 504 09 5386
>>>>>>>>>> *E* [email-masked]
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245,
>>>>>>>>>> Dubai, UAE
>>>>>>>>>>
>>>>>>>>>>  <https://www.instagram.com/mumzworldcom/> [image:
>>>>>>>>>> facebook] <https://www.facebook.com/mumzworld> 
>>>>>>>>>> <https://www.youtube.com/user/MumZworld> 
>>>>>>>>>> <https://www.snapchat.com/add/mumzworld.com> 
>>>>>>>>>> <https://twitter.com/mumzworld>
>>>>>>>>>>
>>>>>>>>>>  <https://www.mumzworld.com/en/>
>>>>>>>>>>
>>>>>>>>>> <https://www.mumzworld.com/en/media-and-press>
>>>>>>>>>>
>>>>>>>>>> Confidentiality Notice: This e-mail message, including any
>>>>>>>>>> attachments, is for the sole use of the intended recipient(s) and may
>>>>>>>>>> contain confidential and privileged information. Any unauthorized review,
>>>>>>>>>> use, disclosure or distribution of this information is prohibited, and may
>>>>>>>>>> be punishable by law. If this was sent to you in error, please notify the
>>>>>>>>>> sender by reply e-mail and destroy all copies of the original message.
>>>>>>>>>> Please consider the environment before printing this e-mail.
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> *From: *Yaseen Shaqra <[email-masked]>
>>>>>>>>>> *Date: *Thursday, 2 July 2020 at 2:53 PM
>>>>>>>>>> *To: *Asad <[email-masked]>
>>>>>>>>>> *Cc: *Zubair Wahid <[email-masked]>, Ahmed Irfan <
>>>>>>>>>> [email-masked]>, customer care <[email-masked]>,
>>>>>>>>>> Hussain Firoz Miyagamwala <[email-masked]>, Alaa Musa <
>>>>>>>>>> [email-masked]>, Ekta Jesswani <[email-masked]>, Amir
>>>>>>>>>> Julkarnain <[email-masked]>, Sagar Khawani <
>>>>>>>>>> [email-masked]>
>>>>>>>>>> *Subject: *Urgent Cases
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> Dear Asad
>>>>>>>>>>
>>>>>>>>>> We need your support here
>>>>>>>>>>
>>>>>>>>>> The customer is ordering frequently from us and her lifetime
>>>>>>>>>> sales since April until today is 17,841.59 AED
>>>>>>>>>>
>>>>>>>>>> She is facing several issues with all the orders that she placed,
>>>>>>>>>> and her due date is next week
>>>>>>>>>>
>>>>>>>>>> We need to solve all the issues below at the soonest:
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> ·         23-Apr-2020 // 100142271_2: she received the below
>>>>>>>>>> products damaged by the heat; we need your approval to refund the customer
>>>>>>>>>> without collecting the             items as its damaged and there is no use
>>>>>>>>>> to collect them (81.82AED)
>>>>>>>>>>
>>>>>>>>>>         Haribo Happy Cola 175g Cup ASTA-HG205 – (18.82AED)
>>>>>>>>>>
>>>>>>>>>>         Mustela - Vitamin Barrier Cream 123 (50ml) ASK-8702480 –
>>>>>>>>>> (31.50AED)
>>>>>>>>>>
>>>>>>>>>>         Charmm Baby Bottle, Toy Cleanser 650ml HGT-700697251982 –
>>>>>>>>>> (31.50AED)
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> ·         1-May-2020 // 100145915_2:  is was assigned to Shipa
>>>>>>>>>> but until today it is not shipped
>>>>>>>>>>
>>>>>>>>>>  we placed a new order for the customer *100167000*, without
>>>>>>>>>> GT-CH02525 because it is OOS
>>>>>>>>>>
>>>>>>>>>> The customer wants a refund for the OOS product.
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> ·        27-May-2020 // 100152219_2: The customer received a
>>>>>>>>>> wrong product different than she ordered, she ordered MD-AC3120 (179 AED)
>>>>>>>>>>
>>>>>>>>>> but she received MD-AC3020 (139 AED), the customer is okay to
>>>>>>>>>> refund the price different (40 AED) back to the same card that she used.
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> ·         27-May-2020 // 100152219_4: The customer ordered
>>>>>>>>>> KSA-LALS-3H551610_8 (94.76AED) but she received KSA-FAMC-10-1745117-Blue
>>>>>>>>>> (23AED)
>>>>>>>>>>
>>>>>>>>>> Please advise if we should place a new order for the customer
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> ·         8-Jun-2020 // 100156825_2: The shipment is not
>>>>>>>>>> dispatched yet with Barq
>>>>>>>>>>
>>>>>>>>>> ·         25-Jun-2020 // 100163244_1: The shipment is not
>>>>>>>>>> dispatched yet with Barq
>>>>>>>>>>
>>>>>>>>>> --
>>>>>>>>>>
>>>>>>>>>> Best Regards,
>>>>>>>>>>
>>>>>>>>>> *Yaseen Shaqra*
>>>>>>>>>>
>>>>>>>>>> Customer Care Representative
>>>>>>>>>> p:  +971 4 4339455│ e: [email-masked]
>>>>>>>>>> <[email-masked]>  │ w: www.mumzworld.com
>>>>>>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District,
>>>>>>>>>> PO Box 500245, Dubai, UAE
>>>>>>>>>>
>>>>>>>>>> *Error! Filename not specified.*
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> --
>>>>>>>>>>
>>>>>>>>>> Best Regards,
>>>>>>>>>>
>>>>>>>>>> *Yaseen Shaqra*
>>>>>>>>>>
>>>>>>>>>> Customer Care Representative
>>>>>>>>>> p:  +971 4 4339455│ e: [email-masked]
>>>>>>>>>> <[email-masked]>  │ w: www.mumzworld.com
>>>>>>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District,
>>>>>>>>>> PO Box 500245, Dubai, UAE
>>>>>>>>>>
>>>>>>>>>> *Error! Filename not specified.*
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> --
>>>>>>>>>>
>>>>>>>>>> Best Regards,
>>>>>>>>>>
>>>>>>>>>> *Yaseen Shaqra*
>>>>>>>>>>
>>>>>>>>>> Customer Care Representative
>>>>>>>>>> p:  +971 4 4339455│ e: [email-masked]
>>>>>>>>>> <[email-masked]>  │ w: www.mumzworld.com
>>>>>>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District,
>>>>>>>>>> PO Box 500245, Dubai, UAE
>>>>>>>>>>
>>>>>>>>>> *Error! Filename not specified.*
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> --
>>>>>>>>>>
>>>>>>>>>> Best Regards,
>>>>>>>>>>
>>>>>>>>>> *Yaseen Shaqra*
>>>>>>>>>>
>>>>>>>>>> Customer Care Representative
>>>>>>>>>> p:  +971 4 4339455│ e: [email-masked]
>>>>>>>>>> <[email-masked]>  │ w: www.mumzworld.com
>>>>>>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District,
>>>>>>>>>> PO Box 500245, Dubai, UAE
>>>>>>>>>>
>>>>>>>>>> *Error! Filename not specified.*
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> --
>>>>>>>>>>
>>>>>>>>>> Best Regards,
>>>>>>>>>>
>>>>>>>>>> *Yaseen Shaqra*
>>>>>>>>>>
>>>>>>>>>> Customer Care Representative
>>>>>>>>>> p:  +971 4 4339455│ e: [email-masked]
>>>>>>>>>> <[email-masked]>  │ w: www.mumzworld.com
>>>>>>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District,
>>>>>>>>>> PO Box 500245, Dubai, UAE
>>>>>>>>>>
>>>>>>>>>> *Error! Filename not specified.*
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> --
>>>>>>>>>>
>>>>>>>>>> Best Regards,
>>>>>>>>>>
>>>>>>>>>> *Yaseen Mohammed*
>>>>>>>>>>
>>>>>>>>>> Customer Care Representative
>>>>>>>>>> p:  +971 4 4339455│ e: [email-masked]
>>>>>>>>>> <[email-masked]>  │ w: www.mumzworld.com
>>>>>>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District,
>>>>>>>>>> PO Box 500245, Dubai, UAE
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> --
>>>>>>>>>
>>>>>>>>>
>>>>>>>
>>>>>>> --
>>>>>>>
>>>>>>> Best Regards,
>>>>>>>
>>>>>>> *Yaseen Mohammed*
>>>>>>>
>>>>>>> Customer Care Representative
>>>>>>> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>
>>>>>>>   │ w: www.mumzworld.com
>>>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO
>>>>>>> Box 500245, Dubai, UAE
>>>>>>>
>>>>>>>
>>>>>>
>>>>>
>>>>> --
>>>>>
>>>>> Best Regards,
>>>>>
>>>>> *Yaseen Mohammed*
>>>>>
>>>>> Customer Care Representative
>>>>> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>
>>>>> │ w: www.mumzworld.com
>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO
>>>>> Box 500245, Dubai, UAE
>>>>>
>>>>>
>>>>
>>>>
>>>> --
>>>>
>>>> Best Regards,
>>>>
>>>> *Yaseen Mohammed*
>>>>
>>>> Customer Care Representative
>>>> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │
>>>>  w: www.mumzworld.com
>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>>>> 500245, Dubai, UAE
>>>>
>>>>
>>>

-- 

Best Regards,

*Yaseen Mohammed*

Customer Care Representative
p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │ w:
www.mumzworld.com
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
500245, Dubai, UAE