Subject: Re: Missing item
From: Rukhsana Zafar <[email-masked]>
To: Angeli Fontillas <[email-masked]>
Cc: Shady Elgendy <[email-masked]>, Naib Khan <[email-masked]>, Hafiz Abdul Ghaffar <[email-masked]>, Road Rider <[email-masked]>, Muhammad Ayoub <[email-masked]>, Mohit Caleb <[email-masked]>, Ekta Jesswani <[email-masked]>, lastmile <[email-masked]>, customer care <[email-masked]>, Eugene Mugisa <[email-masked]>
Date: Wed, 12 Aug 2020 15:41:54 +0400
List-Id: <ccteam.mumzworld.com>

On 12-08-2020 03:32 PM, Angeli Fontillas wrote:

> Hello All, 
> 
> Spoke with the customer, confirmed that all items were received. 
> 
> Everything was completed. 
> 
> Thank you.  
> 
> On Wed, 12 Aug 2020 at 15:14, Shady Elgendy <[email-masked]> wrote: 
> @Rukhasana .. Did she received 2 packages for the same order number 
> 
> @Naib Khan Please confirm with the customer and if yes close the ticket  
> 
> Thanks  
> ᐧ 
> 
> On Wed, Aug 12, 2020 at 1:29 PM Rukhsana Zafar <[email-masked]> wrote: 
> 
> On 12-08-2020 12:28 PM, Naib Khan wrote: 
> +Muhammad Ayoub +Hafiz Abdul Ghaffar  
> 
> plaese assist and share your feedback ASAP.
> 
> Regards. 
> Naib 
> 
> On Wed, 12 Aug 2020 at 10:55, Shady Elgendy <[email-masked]> wrote: 
> Reminder  
> ᐧ 
> 
> On Tue, Aug 11, 2020 at 3:15 PM Shady Elgendy <[email-masked]> wrote: 
> @Rukhsana .. What is the update here?  
> ᐧ 
> 
> On Tue, Aug 11, 2020 at 9:02 AM Rukhsana Zafar <[email-masked]> wrote: 
> 
> On 11-08-2020 08:22 AM, Shady Elgendy wrote: 
> R.R .. What is the update here please?  
> ᐧ 
> 
> On Mon, Aug 10, 2020 at 4:48 PM Naib Khan <[email-masked]> wrote: 
> Hi RR, 
> 
> Please provide POD.
> 
> Regards. 
> Naib 
> 
> On Mon, 10 Aug 2020 at 16:28, Rukhsana Zafar <[email-masked]> wrote: 
> 
> On 10-08-2020 04:13 PM, Naib Khan wrote: 
> +Road Rider Customer Support +Road Rider +Muhammad Ayoub  
> 
> Hi R.R, 
> 
> 600942829_2  
> 
> As per our record, 2 boxes shipped but the customer received only one box. 
> 
> please investigate and delivered the missing box today ASAP customer ff up. 
> 
> Regards. 
> Naib 
> 
> On Mon, 10 Aug 2020 at 08:28, Shady Elgendy <[email-masked]> wrote: 
> Reminder  
> ᐧ 
> 
> On Sun, Aug 9, 2020 at 3:05 PM Shady Elgendy <[email-masked]> wrote: 
> R.R  
> What is the update here on this?  
> ᐧ 
> 
> On Sun, Aug 9, 2020 at 9:56 AM Naib Khan <[email-masked]> wrote: 
> Hi R.R, 
> 
> 600942829_2  
> 
> As per our record, 2 boxes shipped but the customer received only one box. 
> 
> please investigate and delivered the missing box today ASAP customer ff up. 
> 
> Regards. 
> Naib 
> 
> On Sun, 9 Aug 2020 at 09:53, Naib Khan <[email-masked]> wrote: 
> Hi Mohit, 
> 
> will investigate now and the missing box will be delivered today ASAP.
> 
> Regards. 
> Naib 
> 
> On Sun, 9 Aug 2020 at 09:38, Mohit Caleb <[email-masked]> wrote: 
> Hi Shady,
> 
> Good Morning, the order was packed into two packages, mentioned the missing item in one package, the rest in the other package.
> Seems like the customer has received only 1 package from the order.
> 
> @Naib Khan - Sales Order 600942829_2, kindly make a follow up with the 3PL partner to deliver the second package without any further delay.
> 
> Thanks & Regards, 
> 
> On Sun, Aug 9, 2020 at 8:29 AM Shady Elgendy <[email-masked]> wrote: 
> +Mohit Caleb Please check if the customer received this item missing or not 
> I see on system item is shipped  
> 
> Infantino - Elevate Adjustable Nursing Pillow   
> ᐧ 
> 
> On Fri, Aug 7, 2020 at 7:22 AM Mona Ataya <[email-masked]> wrote: 
> 
> Sent from my iPhone 
> 
> Begin forwarded message:
> 
> From: Maitha Alkhayyal <[email-masked]>
> Date: 6 August 2020 at 10:12:18 PM GST
> To: mumzworld customer care <[email-masked]>
> Subject: Missing item
> 
> Hib, I receive all the items except the nursing pillows so can you check

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[1]. 

Dear Team, 

Our delivery boy has delivered two items to the customer on 6th August. 

Thank you

-- 
Priyata Rai
Operationsr Cum Sales Coordinator
+ 971 565268297 
  -- 

Dear Team, 

Greeting of the day, 

We are still checking We will update ASAP

-- 
Priyanka Jadhav 
Operations Cum Sales Coordinator
+ 971 565268107 
  -- 

  -- 

Dear Team, 

We Conform from the  customer, customer said she received her shipment
on date 06/08/2020

-- 
Priyanka Jadhav 
Operations Cum Sales Coordinator
+ 971 565268107 
  -- 

  -- 

Regards,

Angeli Fontillas
Customer Care Representative
p:  +971 (0)4 4339455   Ext 1324 │ e: [email-masked] │ w:
www.mumzworld.com [2]
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
PO Box 500245, Dubai, UAE

Dear team, 

Noted. thank you  

-- 
Priyanka Jadhav 
Operations Cum Sales Coordinator
+ 971 565268107 

Links:
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[1]
https://groups.google.com/a/mumzworld.com/d/msgid/lastmile/CAO2cv4EqF5rLs4UF2bkn8o2WsMH3k0dUXvU%3Dnyvr8APWeVg%2BKA%40mail.gmail.com?utm_medium=email&amp;utm_source=footer
[2] http://www.mumzworld.com/