Subject: Re: Facebook - 100145634_2 - MISSING 2 items - APRIL order
From: Hussain Firoz Miyagamwala <[email-masked]>
To: Alvin Balmeo <[email-masked]>
Cc: Zubair Wahid <[email-masked]>, Sagar Khawani <[email-masked]>, "Asad ." <[email-masked]>, Naib Khan <[email-masked]>, lastmile <[email-masked]>, Vipul Arora <[email-masked]>, Customer Care Team <[email-masked]>, Amir Julkarnain <[email-masked]>, Ekta Jesswani <[email-masked]>
Date: Wed, 12 Aug 2020 15:38:58 +0400
List-Id: <ccteam.mumzworld.com>

@Zubair Wahid <[email-masked]> @Vipul Arora <[email-masked]> Please
check this case and confirm

On Wed, Aug 12, 2020 at 2:38 PM Alvin Balmeo <[email-masked]> wrote:

> Hi Hussain/Sagar,
>
>
> Please raise a CRA/refund for these 2 items as the customer has already
> been following up for so long.
>
> She still has not received these items
>
>
> 100145634_2 KSA-FAMC-33-102A
> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=1042854> Baby
> Love - Adjustment Bassinet-33-102A
>
> 100145634_2 KSA-AIP-219234
> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=448367> Tommee
> Tippee - Perfect Prep Machine - White
>
>
> On Tue, 11 Aug 2020 at 12:08, Ekta Jesswani <[email-masked]> wrote:
>
>> Hi Asad,
>>
>> Looking into this case.
>> We should have placed the replacement order or initiated refund back in
>> April or May since the complaint.
>>
>> Regards,
>> Ekta
>>
>> On Tue, 11 Aug 2020 at 11:33, Asad . <[email-masked]> wrote:
>>
>>> Team, what is taking so long to close this case? Please prioritise this
>>> and close. Adding @Vipul Arora <[email-masked]> to support if its
>>> related to existing miss item cases.
>>>
>>>
>>>
>>> Kind Regards,
>>>
>>> *Asad Pirzada*
>>> Chief Operations Officer
>>>
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>>> *E* [email-masked]
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>>>
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>>>
>>> *From: *Alvin Balmeo <[email-masked]>
>>> *Date: *Tuesday, 11 August 2020 at 10:36 AM
>>> *To: *Zubair Wahid <[email-masked]>, Naib Khan <[email-masked]>,
>>> lastmile <[email-masked]>
>>> *Cc: *Customer Care Team <[email-masked]>, Asad <
>>> [email-masked]>, Amir Julkarnain <[email-masked]>, Ekta
>>> Jesswani <[email-masked]>
>>> *Subject: *Re: Facebook - 100145634_2 - MISSING 2 items - APRIL order
>>>
>>>
>>>
>>> @Zubair Wahid <[email-masked]> we need an update for this order
>>> that has been pending since April.
>>>
>>>
>>>
>>> please advise if we are to create CRA or the remaining items are to be
>>> delivered.
>>>
>>>
>>>
>>> @Ekta Jesswani <[email-masked]> @Asad <[email-masked]> - we're
>>> still getting comments from the customer on FB.
>>>
>>>
>>>
>>> On Mon, 10 Aug 2020 at 12:04, Alvin Balmeo <[email-masked]> wrote:
>>>
>>> Hi Zubair/Naib,
>>>
>>>
>>>
>>>
>>>
>>> The customer has an April order but was delivered last July 8th with 2
>>> missing items.
>>>
>>>
>>>
>>>
>>>
>>>
>>> 100145634_2
>>>
>>> KSA-FAMC-33-102A
>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=1042854>
>>>
>>> Baby Love - Adjustment Bassinet-33-102A
>>>
>>>
>>>
>>>
>>> 100145634_2
>>>
>>> KSA-AIP-219234
>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=448367>
>>>
>>> Tommee Tippee - Perfect Prep Machine - White
>>>
>>>
>>>
>>> We had a zendesk ticket last July 9th but was already closed. Incident
>>> #1129473
>>>
>>>
>>>
>>> Please advise if we are still to send the missing item or are we to
>>> refund the customer.
>>>
>>>
>>>
>>>   The customer has been posting on our social media constantly.
>>>
>>> --
>>>
>>> Best regards,
>>>
>>>
>>>
>>> Alvin
>>>
>>> *Error! Filename not specified.*
>>>
>>> *Please consider the environment before printing this e-mail*
>>>
>>>
>>>
>>>
>>> --
>>>
>>> Best regards,
>>>
>>>
>>>
>>> Alvin
>>>
>>> *Please consider the environment before printing this e-mail*
>>>
>>>
>>>
>>
>>
>> --
>> *Regards, *
>>
>>
>>
>
> --
> Best regards,
>
> Alvin
>
> *Please consider the environment before printing this e-mail*
>