Subject: Re: Facebook - 100158684_2 - MISSING - Britax B-Agile Double - Cosmos Black
From: Hussain Firoz Miyagamwala <[email-masked]>
To: Alvin Balmeo <[email-masked]>
Cc: Sagar Khawani <[email-masked]>, Pavankumar A <[email-masked]>, Asad <[email-masked]>, customer care <[email-masked]>, Naib Khan <[email-masked]>, Amir Julkarnain <[email-masked]>, Ekta Jesswani <[email-masked]>, lastmile <[email-masked]>, Eugene Mugisa <[email-masked]>, Zubair Wahid <[email-masked]>
Date: Wed, 12 Aug 2020 15:14:58 +0400
List-Id: <ccteam.mumzworld.com>

@Zubair Wahid <[email-masked]> We urgently need confirmation here

On Wed, Aug 12, 2020 at 2:47 PM Alvin Balmeo <[email-masked]> wrote:

> Hi Hussain and Sagar,
>
> Please raise a CRA/refund for the item below as the customer has already
> been following up for so long.
>
> She still has not received this item
>
>
> KSA-TC-2000023161
> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=906545> Britax
> B-Agile Double - Cosmos Black
>
> On Tue, 11 Aug 2020 at 11:49, Alvin Balmeo <[email-masked]> wrote:
>
>> @Ekta Jesswani <[email-masked]> @Asad <[email-masked]> - please
>> help, we still have no answer for 7 days - customer still following up on
>> our social media
>>
>> On Tue, 11 Aug 2020 at 10:12, Alvin Balmeo <[email-masked]> wrote:
>>
>>> @Zubair Wahid <[email-masked]> - please update we need to create
>>> the CRA already.
>>>
>>>
>>>
>>> On Mon, 10 Aug 2020 at 15:42, Hussain Firoz Miyagamwala <
>>> [email-masked]> wrote:
>>>
>>>> @Zubair Wahid <[email-masked]> Missing item case.
>>>> Where is the item ?
>>>>
>>>>
>>>> On Mon, Aug 10, 2020 at 11:05 AM Alvin Balmeo <[email-masked]>
>>>> wrote:
>>>>
>>>>> Hi Hussain,
>>>>>
>>>>>
>>>>> Please raise a CRA for the item under (see email thread above)
>>>>> 100158684_2
>>>>> KSA-TC-2000023161
>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=906545> Britax
>>>>> B-Agile Double - Cosmos Black
>>>>>
>>>>> We'll process a refund to the customer once done.
>>>>>
>>>>>
>>>>> On Sat, 8 Aug 2020 at 13:28, Eugene Mugisa <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> If there is no update on this @Alvin Balmeo <[email-masked]>!
>>>>>>
>>>>>>
>>>>>>
>>>>>> Please refund the customer and we will proceed with lost item on
>>>>>> either Tamer or the courier.
>>>>>>
>>>>>>
>>>>>>
>>>>>> @Pavankumar A <[email-masked]>
>>>>>>
>>>>>>
>>>>>>
>>>>>> Investigate with BARQ on number of packages delivered.
>>>>>>
>>>>>>
>>>>>>
>>>>>> @Zubair Wahid <[email-masked]>
>>>>>>
>>>>>>
>>>>>>
>>>>>> Please confirm if this item as dispatched.
>>>>>>
>>>>>>
>>>>>>
>>>>>> Best,
>>>>>>
>>>>>> Eugene.
>>>>>>
>>>>>>
>>>>>>
>>>>>> *From:* Alvin Balmeo <[email-masked]>
>>>>>> *Sent:* Friday, August 7, 2020 11:06 AM
>>>>>> *To:* Zubair Wahid <[email-masked]>
>>>>>> *Cc:* Customer Care Team <[email-masked]>; Asad <
>>>>>> [email-masked]>; Naib Khan <[email-masked]>; Amir Julkarnain
>>>>>> <[email-masked]>; Ekta Jesswani <[email-masked]>; lastmile
>>>>>> <[email-masked]>
>>>>>> *Subject:* Re: Facebook - 100158684_2 - MISSING - Britax B-Agile
>>>>>> Double - Cosmos Black
>>>>>>
>>>>>>
>>>>>>
>>>>>> Team,
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> We have not received any update on this case. Are we to dispatch the
>>>>>> missing item or should we request a CRA to refund the customer?
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Wed, 5 Aug 2020 at 16:39, Alvin Balmeo <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>> Hi Zubair,
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> Can we have an update on this case? We have the customer on social
>>>>>> media constantly following up on the missing stroller.
>>>>>>
>>>>>>
>>>>>>
>>>>>> Please advise.
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> @Ekta Jesswani <[email-masked]> @Amir Julkarnain
>>>>>> <[email-masked]>  - help on this case thanks
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Wed, 5 Aug 2020 at 08:17, Alvin Balmeo <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>> Hi Zubair,
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> Any update for this remaining item?
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Tue, 4 Aug 2020 at 09:44, Alvin Balmeo <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>> Hi Zubair/Naib,
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> May we know if we have an update for the missing stroller? The
>>>>>> customer sent a message on our FB page following up on this. The original
>>>>>> order date is 12-Jun-2020.
>>>>>>
>>>>>>
>>>>>>
>>>>>> Please advise.
>>>>>>
>>>>>>
>>>>>>
>>>>>> @Ekta Jesswani <[email-masked]> @Amir Julkarnain
>>>>>> <[email-masked]>  - need help on this case.
>>>>>>
>>>>>>
>>>>>>
>>>>>> @Asad <[email-masked]> - FYI
>>>>>>
>>>>>> --
>>>>>>
>>>>>> Best regards,
>>>>>>
>>>>>>
>>>>>>
>>>>>> Alvin
>>>>>>
>>>>>> *Please consider the environment before printing this e-mail*
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> --
>>>>>>
>>>>>> Best regards,
>>>>>>
>>>>>>
>>>>>>
>>>>>> Alvin
>>>>>>
>>>>>> *Please consider the environment before printing this e-mail*
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> --
>>>>>>
>>>>>> Best regards,
>>>>>>
>>>>>>
>>>>>>
>>>>>> Alvin
>>>>>>
>>>>>> *Please consider the environment before printing this e-mail*
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> --
>>>>>>
>>>>>> Best regards,
>>>>>>
>>>>>>
>>>>>>
>>>>>> Alvin
>>>>>>
>>>>>> *Please consider the environment before printing this e-mail*
>>>>>>
>>>>>> --
>>>>>> You received this message because you are subscribed to the Google
>>>>>> Groups "lastmile" group.
>>>>>> To unsubscribe from this group and stop receiving emails from it,
>>>>>> send an email to [email-masked].
>>>>>> To view this discussion on the web visit
>>>>>> https://groups.google.com/a/mumzworld.com/d/msgid/lastmile/CAAXiWNqrYwwrQku-y6h3-hWohJO94-gGFzF4T3whduHHcCRp1A%40mail.gmail.com
>>>>>> <https://groups.google.com/a/mumzworld.com/d/msgid/lastmile/CAAXiWNqrYwwrQku-y6h3-hWohJO94-gGFzF4T3whduHHcCRp1A%40mail.gmail.com?utm_medium=email&utm_source=footer>
>>>>>> .
>>>>>>
>>>>>
>>>>>
>>>>> --
>>>>> Best regards,
>>>>>
>>>>> Alvin
>>>>>
>>>>> *Please consider the environment before printing this e-mail*
>>>>>
>>>>
>>>
>>> --
>>> Best regards,
>>>
>>> Alvin
>>>
>>> *Please consider the environment before printing this e-mail*
>>>
>>
>>
>> --
>> Best regards,
>>
>> Alvin
>>
>> *Please consider the environment before printing this e-mail*
>>
>
>
> --
> Best regards,
>
> Alvin
>
> *Please consider the environment before printing this e-mail*
>