Subject: Re: Facebook - 100145634_2 - MISSING 2 items - APRIL order
From: Alvin Balmeo <[email-masked]>
To: Zubair Wahid <[email-masked]>, Hussain Firoz Miyagamwala <[email-masked]>, Sagar Khawani <[email-masked]>
Cc: "Asad ." <[email-masked]>, Naib Khan <[email-masked]>, lastmile <[email-masked]>, Vipul Arora <[email-masked]>, Customer Care Team <[email-masked]>, Amir Julkarnain <[email-masked]>, Ekta Jesswani <[email-masked]>
Date: Wed, 12 Aug 2020 14:38:02 +0400
List-Id: <ccteam.mumzworld.com>

Hi Hussain/Sagar,

Please raise a CRA/refund for these 2 items as the customer has already
been following up for so long.

She still has not received these items

100145634_2 KSA-FAMC-33-102A
<https://3651277.app.netsuite.com/app/common/item/item.nl?id=1042854> Baby
Love - Adjustment Bassinet-33-102A

100145634_2 KSA-AIP-219234
<https://3651277.app.netsuite.com/app/common/item/item.nl?id=448367> Tommee
Tippee - Perfect Prep Machine - White

On Tue, 11 Aug 2020 at 12:08, Ekta Jesswani <[email-masked]> wrote:

> Hi Asad,
>
> Looking into this case.
> We should have placed the replacement order or initiated refund back in
> April or May since the complaint.
>
> Regards,
> Ekta
>
> On Tue, 11 Aug 2020 at 11:33, Asad . <[email-masked]> wrote:
>
>> Team, what is taking so long to close this case? Please prioritise this
>> and close. Adding @Vipul Arora <[email-masked]> to support if its
>> related to existing miss item cases.
>>
>>
>>
>> Kind Regards,
>>
>> *Asad Pirzada*
>> Chief Operations Officer
>>
>> *M * +971 504 09 5386
>> *E* [email-masked]
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>>
>> *From: *Alvin Balmeo <[email-masked]>
>> *Date: *Tuesday, 11 August 2020 at 10:36 AM
>> *To: *Zubair Wahid <[email-masked]>, Naib Khan <[email-masked]>,
>> lastmile <[email-masked]>
>> *Cc: *Customer Care Team <[email-masked]>, Asad <[email-masked]>,
>> Amir Julkarnain <[email-masked]>, Ekta Jesswani <[email-masked]
>> >
>> *Subject: *Re: Facebook - 100145634_2 - MISSING 2 items - APRIL order
>>
>>
>>
>> @Zubair Wahid <[email-masked]> we need an update for this order
>> that has been pending since April.
>>
>>
>>
>> please advise if we are to create CRA or the remaining items are to be
>> delivered.
>>
>>
>>
>> @Ekta Jesswani <[email-masked]> @Asad <[email-masked]> - we're
>> still getting comments from the customer on FB.
>>
>>
>>
>> On Mon, 10 Aug 2020 at 12:04, Alvin Balmeo <[email-masked]> wrote:
>>
>> Hi Zubair/Naib,
>>
>>
>>
>>
>>
>> The customer has an April order but was delivered last July 8th with 2
>> missing items.
>>
>>
>>
>>
>>
>>
>> 100145634_2
>>
>> KSA-FAMC-33-102A
>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=1042854>
>>
>> Baby Love - Adjustment Bassinet-33-102A
>>
>>
>>
>>
>> 100145634_2
>>
>> KSA-AIP-219234
>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=448367>
>>
>> Tommee Tippee - Perfect Prep Machine - White
>>
>>
>>
>> We had a zendesk ticket last July 9th but was already closed. Incident
>> #1129473
>>
>>
>>
>> Please advise if we are still to send the missing item or are we to
>> refund the customer.
>>
>>
>>
>>   The customer has been posting on our social media constantly.
>>
>> --
>>
>> Best regards,
>>
>>
>>
>> Alvin
>>
>> *Error! Filename not specified.*
>>
>> *Please consider the environment before printing this e-mail*
>>
>>
>>
>>
>> --
>>
>> Best regards,
>>
>>
>>
>> Alvin
>>
>> *Please consider the environment before printing this e-mail*
>>
>>
>>
>
>
> --
> *Regards, *
>
>
>

-- 
Best regards,

Alvin

*Please consider the environment before printing this e-mail*