Subject: Re: SHIPMENT NOT MOVING - ESCALATION CALL - 100171599- 9146382836
From: Malak Nobeh <[email-masked]>
To: Eugene Mugisa <[email-masked]>
Cc: Hussain Firoz Miyagamwala <[email-masked]>, Mahmoud Omar <[email-masked]>, Ahmed Irfan <[email-masked]>, Shady Elgendy <[email-masked]>, Zubair Wahid <[email-masked]>, Tariq Alkhiat <[email-masked]>, Pavankumar A <[email-masked]>, Barq Info <[email-masked]>, customer care <[email-masked]>, Ronald Gaviola <[email-masked]>, Asad <[email-masked]>, Abdulrahman Alafaliq <[email-masked]>
Date: Wed, 12 Aug 2020 13:29:08 +0400
List-Id: <ccteam.mumzworld.com>

Hello Eugene,

The customer cancelled the order and she wants a refund.

Thanks.

On Wed, 12 Aug 2020 at 13:27, Eugene Mugisa <[email-masked]> wrote:

> + @Hussain Firoz Miyagamwala <[email-masked]>
>
>
>
> Delete the draft awb
>
>
>
> @Malak Nobeh <[email-masked]>
>
>
>
> Check with customer if she needs refund or new order
>
>
>
> Best,
>
> Eugene.
>
>
>
> *From:* Hussain Firoz Miyagamwala <[email-masked]>
> *Sent:* Wednesday, August 12, 2020 1:25 PM
> *To:* Eugene Mugisa <[email-masked]>
> *Cc:* Malak Nobeh <[email-masked]>; Ahmed Irfan <[email-masked]>;
> Shady Elgendy <[email-masked]>; Zubair Wahid <[email-masked]>;
> Mahmoud Omar <[email-masked]>; Tariq Alkhiat <[email-masked]>;
> Pavankumar A <[email-masked]>; Barq Info <[email-masked]>;
> customer care <[email-masked]>; Ronald Gaviola <[email-masked]>;
> Asad <[email-masked]>; Abdulrahman Alafaliq <[email-masked]>
> *Subject:* Re: SHIPMENT NOT MOVING - ESCALATION CALL - 100171599-
> 9146382836
>
>
>
> *CRAKTM10159*
>
>
>
>
>
>
> On Wed, Aug 12, 2020 at 1:21 PM Eugene Mugisa <[email-masked]>
> wrote:
>
>
>
> + @Ahmed Irfan <[email-masked]>
>
>
>
> Please confirm
>
>
>
> Best,
>
> Eugene.
>
>
>
> *From:* Malak Nobeh <[email-masked]>
> *Sent:* Wednesday, August 12, 2020 9:26 AM
> *To:* Eugene Mugisa <[email-masked]>
> *Cc:* Hussain Firoz Miyagamwala <[email-masked]>; Ahmed Irfan <
> [email-masked]>; Shady Elgendy <[email-masked]>; Zubair Wahid <
> [email-masked]>; Mahmoud Omar <[email-masked]>; Tariq Alkhiat <
> [email-masked]>; Pavankumar A <[email-masked]>; Barq Info <
> [email-masked]>; customer care <[email-masked]>; Ronald Gaviola <
> [email-masked]>; Asad <[email-masked]>; Abdulrahman Alafaliq <
> [email-masked]>
> *Subject:* Re: SHIPMENT NOT MOVING - ESCALATION CALL - 100171599-
> 9146382836
>
>
>
> Hello,
>
> Please confirm if the order shipped?
>
> Thanks.
>
>
>
> On Tue, 11 Aug 2020 at 18:41, Eugene Mugisa <[email-masked]> wrote:
>
> Thanks @Hussain Firoz Miyagamwala <[email-masked]>!
>
>
>
> + @'Ahmed Irfan' <[email-masked]>
>
>
>
> Please ensure this is reshipped tomorrow.
>
>
>
> Best,
>
> Eugene.
>
>
>
> *From:* Hussain Firoz Miyagamwala <[email-masked]>
> *Sent:* Tuesday, August 11, 2020 4:20 PM
> *To:* Eugene Mugisa <[email-masked]>
> *Cc:* Shady Elgendy <[email-masked]>; Malak Nobeh <
> [email-masked]>; Zubair Wahid <[email-masked]>; Mahmoud Omar <
> [email-masked]>; Tariq Alkhiat <[email-masked]>; Pavankumar A <
> [email-masked]>; Barq Info <[email-masked]>; customer care <
> [email-masked]>; Ronald Gaviola <[email-masked]>; Asad <
> [email-masked]>; Abdulrahman Alafaliq <[email-masked]>
> *Subject:* Re: SHIPMENT NOT MOVING - ESCALATION CALL - 100171599-
> 9146382836
>
>
>
> Uploaded in the portal
>
>
>
>
>
>
>
>
>
>
>
> On Tue, Aug 11, 2020 at 4:11 PM Eugene Mugisa <[email-masked]>
> wrote:
>
> Sure @Shady Elgendy <[email-masked]>!
>
>
>
> @'Zubair Wahid' <[email-masked]>
>
>
>
> Can you please reship the order today through Careem driver tomorrow.
>
>
>
> @'Hussain Firoz Miyagamwala' <[email-masked]>
>
>
>
> Please upload it on the portal.
>
>
>
> Best,
>
> Eugene.
>
>
>
> *From:* Shady Elgendy <[email-masked]>
> *Sent:* Tuesday, August 11, 2020 3:26 PM
> *To:* Malak Nobeh <[email-masked]>
> *Cc:* Mahmoud Omar <[email-masked]>; Tariq Alkhiat <[email-masked]>;
> Pavankumar A <[email-masked]>; Eugene Mugisa <
> [email-masked]>; Barq Info <[email-masked]>; customer care <
> [email-masked]>; Ronald Gaviola <[email-masked]>; Asad <
> [email-masked]>; Abdulrahman Alafaliq <[email-masked]>
> *Subject:* Re: SHIPMENT NOT MOVING - ESCALATION CALL - 100171599-
> 9146382836
>
>
>
> @Eugene Mugisa <[email-masked]> Please try to reship the order today
>
> ᐧ
>
>
>
> On Tue, Aug 11, 2020 at 2:10 PM Malak Nobeh <[email-masked]> wrote:
>
> Dear Mahmoud,
>
> What is the reason for the return?
>
> Thanks.
>
>
>
> On Tue, 11 Aug 2020 at 14:02, Mahmoud Omar <[email-masked]> wrote:
>
> Our driver told her we will return it and we did .
>
>
>
> Best ,
>
>
>
> *From:* Malak Nobeh [mailto:[email-masked]]
> *Sent:* Tuesday, August 11, 2020 12:15 PM
> *To:* Mahmoud Omar
> *Cc:* Tariq Alkhiat; Pavankumar A; Eugene Mugisa; Shady Elgendy; Barq
> Info; customer care; Ronald Gaviola; Asad; Abdulrahman Alafaliq
> *Subject:* Re: SHIPMENT NOT MOVING - ESCALATION CALL - 100171599-
> 9146382836
>
>
>
> Dears,
>
> Below is the conversation with the customer through your WhatsApp service,
> and as per her confirmation, no one tried to call her for the delivery at
> all.
>
>
>
>
>
>
>
>
>
> Waiting for your feedback about the case.
>
>
> Thanks.
>
>
>
>
>
>
>
>
>
>
>
> On Tue, 11 Aug 2020 at 12:51, Malak Nobeh <[email-masked]> wrote:
>
> Dear Mahmoud,
>
> May I know why the shipment returned ? as the customer was following on a
> daily basis with your customer service to get her order! Did anyone try to
> call the customer to deliver the shipment?
>
> @Eugene Mugisa <[email-masked]> Please check the case, the customer
> raised DED-DDA-MCI Case against us cause of the delay for the delivery. I
> cannot see any update for the shipment since 29th of July.
>
>
>
> Thanks.
>
>
>
> On Tue, 11 Aug 2020 at 12:47, Mahmoud Omar <[email-masked]> wrote:
>
> Shipment has been retuned .
>
>
>
> *From:* Malak Nobeh [mailto:[email-masked]]
> *Sent:* Tuesday, August 11, 2020 11:34 AM
> *To:* Mahmoud Omar; Tariq Alkhiat
> *Cc:* Pavankumar A; Eugene Mugisa; Shady Elgendy; Barq Info; customer
> care; Ronald Gaviola; Asad
> *Subject:* Re: SHIPMENT NOT MOVING - ESCALATION CALL - 100171599-
> 9146382836
>
>
>
> Dears,
>
> We need an urgent update for this case.
>
> Thanks.
>
>
>
> On Tue, 11 Aug 2020 at 10:57, Malak Nobeh <[email-masked]> wrote:
>
> Dear ShadyEugene,
>
> We receive a complaint from the customer about the delay and service she
> got it from Barqexpress team, the customer complaining over social media
> that no one answering her calls, there is no clear update about the
> shipment, also about their whatsapp service, they informed the customer
> that we delivered BROKEN ITEM and we are waiting for the replacement (which
> is wrong information).
>
>
>
> @Barq Info <[email-masked]> @Mahmoud Omar <[email-masked]>  Please
> ensure to push the shipment for urgent delivery by the next 24-48 hours as
> MAX. Also to give the customer call from your complaints team.
>
>
>
>
> https://barqexp.com/HomeSite/TRACEPackage?trackingnumber=9146382836
>
>
>
> Thanks.
>
>
>
>
>
>
>
> On Tue, 11 Aug 2020 at 10:38, Shady Elgendy <[email-masked]> wrote:
>
> +Pavankumar A <[email-masked]>
>
> @barq .. Please be sure to deliver asap
>
>
>
> Thanks
>
> ᐧ
>
>
>
> On Tue, Aug 11, 2020 at 10:34 AM Malak Nobeh <[email-masked]> wrote:
>
> Dears,
>
> The shipment since 29th of July is not moving, please check urgently.
>
> https://barqexp.com/HomeSite/TRACEPackage?trackingnumber=9146382836
>
>
> Thanks.
>
>
>
>
>
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