Subject: Re: Order #100122905 // MTC-903-R // Megastar - 2 Seater Kids4x4Ride-On Wagon Car - Red // Defective Damaged
From: "Alina D'Souza" <[email-masked]>
To: Simba Mawere <[email-masked]>
Cc: Denmark A <[email-masked]>, customer care <[email-masked]>, "Returns.fc" <[email-masked]>, Mark Anthony Laraga <[email-masked]>, Kenneth Nwaso <[email-masked]>, Michael Rolle <[email-masked]>, Abdelmohsen basha <[email-masked]>
Date: Wed, 12 Aug 2020 12:21:56 +0400
List-Id: <ccteam.mumzworld.com>

Noted Simba,

Will check with the customer, could you please advise how much would be the
charge of the batteries

Regards,
Alina

On Wed, Aug 12, 2020 at 11:52 AM Simba Mawere <[email-masked]> wrote:

> Hi Alina,
>
> Battery needs to be replaced, kindly confirm about extra charges for the
> same and the item will be given back in an immaculate condition.
>
> The order was placed in March and sent for proper assembling in May.
> However, battery became another issue and I gave an update in time. If it
> was motor no problem, we were going to replace for free, as that is only
> part covered by our limited warranty.
>
>
>
> Thanks & Regards,
>
> *Simbarashe Mawere*
> P.O Box 115161 | Dubai  |  UAE
> M:+971563470618 T:+971-43339050|F: +971-43339052
> E: [email-masked] <[email-masked]> | W:
> www.metelegance. <http://www.darvesh.com/>*net*
>
>
>
>
>
> *From: *Alina D'Souza <[email-masked]>
> *Sent: *Wednesday, August 12, 2020 12:40 AM
> *To: *Denmark A <[email-masked]>
> *Cc: *Simba <[email-masked]>; customer care <[email-masked]>;
> Returns.fc <[email-masked]>; Mark Anthony Laraga
> <[email-masked]>; Kenneth Nwaso <[email-masked]>; Michael
> Rolle <[email-masked]>; Abdelmohsen basha
> <[email-masked]>
> *Subject: *Re: Order #100122905 // MTC-903-R // Megastar - 2 Seater
> Kids4x4Ride-On Wagon Car - Red // Defective Damaged
>
>
>
> Hi Team,
>
>
>
> Customer very upset as we reshipped on 20th May and it was defective and
> repicked on 17th June.
>
>
>
> Customer needs a refund and not agreeing. Please advise asap @Denmark A
> <[email-masked]>
>
>
>
> Regards,
>
> Alina
>
>
>
> On Tue, Aug 11, 2020 at 3:53 PM Denmark A <[email-masked]> wrote:
>
> Dear Simba,
>
>
>
> Please update.
>
>
>
> Regards,
>
> Den mark
>
>
>
> On Mon, Aug 10, 2020 at 2:29 PM Denmark A <[email-masked]> wrote:
>
> +Abdelmohsen basha <[email-masked]> FYI.
>
>
>
> Regards,
>
> Den mark
>
>
>
> On Sun, Jul 19, 2020 at 11:54 AM Denmark A <[email-masked]> wrote:
>
> Dear Alina,
>
>
>
> Please update the customer.
>
>
>
> Regards,
>
> Den mark
>
>
>
> On Wed, Jul 8, 2020 at 12:06 PM Laura Thomson <[email-masked]> wrote:
>
> Not my brand or vendor so unfortunately not the right person to be able to
> assist on this.
>
>
>
> *From:* Denmark A <[email-masked]>
> *Sent:* Wednesday, July 8, 2020 11:25 AM
> *To:* Mohamed Magdy <[email-masked]>; Laura Thomson <
> [email-masked]>
> *Cc:* Alina D'Souza <[email-masked]>; Simba . <
> [email-masked]>; customer care <[email-masked]>;
> Returns.fc <[email-masked]>; Mark Anthony Laraga <
> [email-masked]>; Kenneth Nwaso <[email-masked]>;
> Michael Rolle <[email-masked]>
> *Subject:* Re: Order #100122905 // MTC-903-R // Megastar - 2 Seater Kids
> 4x4Ride-On Wagon Car - Red // Defective Damaged
>
>
>
> +Mohamed Magdy <[email-masked]> +Laura Thomson
> <[email-masked]> Please assist.
>
>
>
> On Mon, Jul 6, 2020 at 8:17 PM Simba <[email-masked]> wrote:
>
> Dear Denmark,
>
> We provided a solution in the nick of time,which is replacing the battery.
>
> Since the old battery was damaged, kindly note that extra charges will
> incur for the new one.
>
> We will not be able to accept the item as a return though,it was used for
> some time and the damage is not from our end.
>
> Thanks & Regards,
>
> Simbarashe Mawere
>
> P.O Box 115161 | Dubai  |  UAE
>
> M:+971556595409
>
> T:+971-43339050 F: +971-43339052
>
> E: [email-masked] | W:www.metelegance.net
>
>
>
>
>
> On Mon, Jul 6, 2020 at 2:39 PM +0400, "Denmark A" <[email-masked]>
> wrote:
>
> Dear Simba,
>
>
>
> POMUMZ_DXB167123  for your reference, but the customer returned this item
> twice now.
>
>
>
> Regards,
>
>
>
> On Mon, Jul 6, 2020 at 2:32 PM Simba <[email-masked]> wrote:
>
> Hi Denmark,
>
> Kindly note that this will not be accepted as a return, the battery was
> damaged and the only solution we have is to replace.
>
>
>
> Thanks and Regards,
>
> Simbarashe  Mawere
> METELEGANCE CREDIBILITY(Since 2003)
> P.O Box 115161 | Dubai  |  UAE
> M:+9715(5) 6595409 T:+971-43339050|F: +971-43339052
>  E: [email-masked]
>
>
>
>
>
> *From: *Denmark A <[email-masked]>
> *Sent: *Sunday, July 5, 2020 11:38 PM
> *To: *Alina D'Souza <[email-masked]>; Simba <[email-masked]>
> *Cc: *Simba . <[email-masked]>; customer care
> <[email-masked]>; Returns.fc <[email-masked]>; Mark
> Anthony Laraga <[email-masked]>; Kenneth Nwaso
> <[email-masked]>; Michael Rolle <[email-masked]>
> *Subject: *Re: Order #100122905 // MTC-903-R // Megastar - 2 Seater Kids
> 4x4Ride-On Wagon Car - Red // Defective Damaged
>
>
>
> @Simba <[email-masked]> The customer wants a refund instead. as
> the item has the same issue please issue CN.
>
>
>
> Regards,
>
>
>
> On Mon, Jul 6, 2020 at 10:37 AM Denmark A <[email-masked]> wrote:
>
> @Simba <[email-masked]> FYI
>
>
>
> Regards,
>
>
>
> On Mon, Jul 6, 2020 at 10:29 AM Alina D'Souza <[email-masked]> wrote:
>
> Hi Denmark,
>
>
>
> Customer does not need the item wants a refund.
>
>
>
> Regards,
>
> Alina
>
>
>
> On Sat, Jul 4, 2020 at 8:53 AM Denmark A <[email-masked]> wrote:
>
> Dear Simba,
>
>
>
> Thank you for your email.
>
>
>
> @customer care <[email-masked]> @Alina D'Souza <[email-masked]> Please
> assist to inform the customer regarding the issue.
>
>
>
> Regards,
>
> Den mark
>
>
>
> On Tue, Jun 30, 2020 at 4:14 PM Denmark A <[email-masked]> wrote:
>
> Dear Vendor,
>
>
>
> Noted on this.
>
>
>
> @Alina D'Souza <[email-masked]> FYI
>
>
>
> Regards,
>
> Den mark
>
>
>
> On Mon, Jun 29, 2020 at 9:41 AM Simba . <[email-masked]>
> wrote:
>
> Hi Denmark,
>
> The battery is damaged,it will cost 300 AED to replace. Kindly check with
> the client and confirm.
>
>
> Thanks & Regards,
>
> *Simbarashe Mawere*
>
> P.O Box 115161 | Dubai  |  UAE
>
> M:+971556595409 T:+971-43339050|F: +971-43339052
>
> E: [email-masked] <[email-masked]> | W:
> www.metelegance. <http://www.darvesh.com/>*net*
>
>
>
>
>
> On Sat, Jun 27, 2020 at 3:58 AM Denmark A <[email-masked]> wrote:
>
> Dear Vendor,
>
>
>
> Please see the below customer complaint and allow us to send the item back
> to you for your further evaluation.
>
>
>
> The customer returned a damaged item to be repaired but the item sent back
> to her with the same issue
>
>
>
> We appreciate your support in this matter, Thank you.
>
>
>
> Regards,
>
> Den mark
>
>
>
>
>