Subject: Re: 600905305 - Zendesk Incident #1151587- Missing Bundle
From: Michaela Manibo <[email-masked]>
To: Ashish Nair <[email-masked]>
Cc: Mohit Caleb <[email-masked]>, Vipul Arora <[email-masked]>, Muhammad Habib <[email-masked]>, "Outbound.fc" <[email-masked]>, customer care <[email-masked]>, Mostafa Said <[email-masked]>, Sagar Khawani <[email-masked]>, Ekta Jesswani <[email-masked]>, Amir Julkarnain <[email-masked]>
Date: Wed, 12 Aug 2020 11:57:39 +0400
List-Id: <ccteam.mumzworld.com>

@Sagar Khawani <[email-masked]>

Please assist on the refund., As explained by the warehouse,  the  above
skus is that inbound when received these items  it was single pcs & later
on in *NS the description was changed to pack of 10.*

Customer only got 1 pc for each item . The refund was escalated on
zendesk Incident #1223696

Thanks

On Wed, Aug 12, 2020 at 11:05 AM Ashish Nair <[email-masked]> wrote:

> Hi Mohit,
>
> Please be informed that the issue with above skus is that inbound when
> received these items  it was single pcs & later on in *NS the description
> was changed to pack of 10.*
>
> Physically we checked the stocks & all the avaialble stocks are in single
> pcs.
>
>
> @Vipul Arora <[email-masked]>  - please have a look into this matter
> & give ur feedback.
>
> Regards,
>
> *Ashish.S.Nair*
> Inventory Controller
>
>
> *E* [email-masked]
> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE
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> On Wed, Aug 12, 2020 at 10:27 AM Michaela Manibo <
> [email-masked]> wrote:
>
>> Team,
>>
>> We need to get this solved ASAP.  Customer has been waiting for the
>> refund on the part of the bundle that was not delivered .@outbound team.,
>> please confirm here  was only delivered in single pack so finance can
>> process the refund.
>>
>> We have to manually issue as there has been issue on the bundle items
>>
>> - incorrectly delivered item.  customer only received one pc for each
>> instead of 10 as per wh " the issue is description of the product was
>> changed after we received it as single pack.
>>
>> ) Amount: AED 280.68 +130.42
>>  411.1
>> only 1 pack was received by the customer instead of 10 for each
>>
>>
>> HSFM-0042768918975
>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=489970> Munchbox
>> - Energy Balls Cinamon & Vanilla - 10 Packs
>> HSFM-0042768918470
>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=489967> Munchbox
>> - Energy Balls Chia-Choco - 10 Packs
>> HSFM-0042768919347
>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=489964> Munchbox
>> - Open Sesame Snack - 10 Packs
>> HSFM-0042768919309
>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=489963> Munchbox
>> - Wasaaa Corn Snack - 10 Pack
>>
>> HSFM-0042768919361
>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=489966> Munchbox
>> - Nutty Professor Snack - 10 Packs
>>
>>
>> @Muhammad Habib <[email-masked]> need your help on this please...
>>
>>
>> thanks
>>
>>
>>
>> On Sun, Jul 26, 2020 at 2:20 PM Mohit Caleb <[email-masked]> wrote:
>>
>>> +Ashish Nair <[email-masked]>
>>>
>>> Kindly assist here
>>>
>>> On Fri, Jul 24, 2020 at 10:24 AM Michaela Manibo <
>>> [email-masked]> wrote:
>>>
>>>> Team,
>>>>
>>>> Please assist as we need to close this case asap. May we have the
>>>> update on this please?
>>>>
>>>> Thank you
>>>>
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>>>>
>>>
>>>
>>> --
>>>
>>>