Subject: RE: Order #100122905 // MTC-903-R // Megastar - 2 Seater Kids4x4Ride-On Wagon Car - Red // Defective Damaged
From: Simba Mawere <[email-masked]>
To: Alina D'Souza <[email-masked]>, Denmark A <[email-masked]>
Cc: customer care <[email-masked]>, Returns.fc <[email-masked]>, Mark Anthony Laraga <[email-masked]>, Kenneth Nwaso <[email-masked]>, Michael Rolle <[email-masked]>, Abdelmohsen basha <[email-masked]>
Date: Wed, 12 Aug 2020 00:52:01 -0700
List-Id: <ccteam.mumzworld.com>

Hi Alina,

Battery needs to be replaced, kindly confirm about extra charges for the same and the item will be given back in an immaculate condition. 

The order was placed in March and sent for proper assembling in May. 
However, battery became another issue and I gave an update in time. If it was motor no problem, we were going to replace for free, as that is only part covered by our limited warranty.

Thanks & Regards,

Simbarashe Mawere 
P.O Box 115161 | Dubai  |  UAE 
M:+971563470618 T:+971-43339050|F: +971-43339052
E: [email-masked] | W:www.metelegance.net

From: Alina D'Souza
Sent: Wednesday, August 12, 2020 12:40 AM
To: Denmark A
Cc: Simba; customer care; Returns.fc; Mark Anthony Laraga; Kenneth Nwaso; Michael Rolle; Abdelmohsen basha
Subject: Re: Order #100122905 // MTC-903-R // Megastar - 2 Seater Kids4x4Ride-On Wagon Car - Red // Defective Damaged

Hi Team,

Customer very upset as we reshipped on 20th May and it was defective and repicked on 17th June.

Customer needs a refund and not agreeing. Please advise asap @Denmark A 

Regards,
Alina

On Tue, Aug 11, 2020 at 3:53 PM Denmark A <[email-masked]> wrote:
Dear Simba, 

Please update. 

Regards, 
Den mark

On Mon, Aug 10, 2020 at 2:29 PM Denmark A <[email-masked]> wrote:
+Abdelmohsen basha FYI.

Regards, 
Den mark 

On Sun, Jul 19, 2020 at 11:54 AM Denmark A <[email-masked]> wrote:
Dear Alina, 

Please update the customer. 

Regards, 
Den mark 

On Wed, Jul 8, 2020 at 12:06 PM Laura Thomson <[email-masked]> wrote:
Not my brand or vendor so unfortunately not the right person to be able to assist on this.
 
From: Denmark A <[email-masked]> 
Sent: Wednesday, July 8, 2020 11:25 AM
To: Mohamed Magdy <[email-masked]>; Laura Thomson <[email-masked]>
Cc: Alina D'Souza <[email-masked]>; Simba . <[email-masked]>; customer care <[email-masked]>; Returns.fc <[email-masked]>; Mark Anthony Laraga <[email-masked]>; Kenneth Nwaso <[email-masked]>; Michael Rolle <[email-masked]>
Subject: Re: Order #100122905 // MTC-903-R // Megastar - 2 Seater Kids 4x4Ride-On Wagon Car - Red // Defective Damaged
 
+Mohamed Magdy +Laura Thomson Please assist.
 
On Mon, Jul 6, 2020 at 8:17 PM Simba <[email-masked]> wrote:
Dear Denmark,
We provided a solution in the nick of time,which is replacing the battery. 
Since the old battery was damaged, kindly note that extra charges will incur for the new one. 
We will not be able to accept the item as a return though,it was used for some time and the damage is not from our end.
Thanks & Regards,
Simbarashe Mawere 
P.O Box 115161 | Dubai  |  UAE 
M:+971556595409 
T:+971-43339050 F: +971-43339052
E: [email-masked] | W:www.metelegance.net

On Mon, Jul 6, 2020 at 2:39 PM +0400, "Denmark A" <[email-masked]> wrote:
Dear Simba, 
 
POMUMZ_DXB167123  for your reference, but the customer returned this item twice now. 
 
Regards, 
 
On Mon, Jul 6, 2020 at 2:32 PM Simba <[email-masked]> wrote:
Hi Denmark,

Kindly note that this will not be accepted as a return, the battery was damaged and the only solution we have is to replace.
 
Thanks and Regards,

Simbarashe  Mawere
METELEGANCE CREDIBILITY(Since 2003)
P.O Box 115161 | Dubai  |  UAE 
M:+9715(5) 6595409 T:+971-43339050|F: +971-43339052
 E: [email-masked] 

From: Denmark A
Sent: Sunday, July 5, 2020 11:38 PM
To: Alina D'Souza; Simba
Cc: Simba .; customer care; Returns.fc; Mark Anthony Laraga; Kenneth Nwaso; Michael Rolle
Subject: Re: Order #100122905 // MTC-903-R // Megastar - 2 Seater Kids 4x4Ride-On Wagon Car - Red // Defective Damaged
 
@Simba The customer wants a refund instead. as the item has the same issue please issue CN. 
 
Regards,
 
On Mon, Jul 6, 2020 at 10:37 AM Denmark A <[email-masked]> wrote:
@Simba FYI
 
Regards, 
 
On Mon, Jul 6, 2020 at 10:29 AM Alina D'Souza <[email-masked]> wrote:
Hi Denmark,
 
Customer does not need the item wants a refund.
 
Regards,
Alina
 
On Sat, Jul 4, 2020 at 8:53 AM Denmark A <[email-masked]> wrote:
Dear Simba, 
 
Thank you for your email. 
 
@customer care @Alina D'Souza Please assist to inform the customer regarding the issue. 
 
Regards, 
Den mark 
 
On Tue, Jun 30, 2020 at 4:14 PM Denmark A <[email-masked]> wrote:
Dear Vendor,
 
Noted on this. 
 
@Alina D'Souza FYI
 
Regards, 
Den mark 
 
On Mon, Jun 29, 2020 at 9:41 AM Simba . <[email-masked]> wrote:
Hi Denmark,

The battery is damaged,it will cost 300 AED to replace. Kindly check with the client and confirm.

Thanks & Regards,

Simbarashe Mawere 

P.O Box 115161 | Dubai  |  UAE 
M:+971556595409 T:+971-43339050|F: +971-43339052
E: [email-masked] | W:www.metelegance.net

On Sat, Jun 27, 2020 at 3:58 AM Denmark A <[email-masked]> wrote:
Dear Vendor,
 
Please see the below customer complaint and allow us to send the item back to you for your further evaluation. 
 
The customer returned a damaged item to be repaired but the item sent back to her with the same issue   
 
We appreciate your support in this matter, Thank you. 
 
Regards,
Den mark