Subject: Re: 600905305 - Zendesk Incident #1151587- Missing Bundle
From: Ashish Nair <[email-masked]>
To: Mohit Caleb <[email-masked]>, Vipul Arora <[email-masked]>
Cc: Muhammad Habib <[email-masked]>, "Outbound.fc" <[email-masked]>, customer care <[email-masked]>, Mostafa Said <[email-masked]>, Sagar Khawani <[email-masked]>, Ekta Jesswani <[email-masked]>, Amir Julkarnain <[email-masked]>, Michaela Manibo <[email-masked]>
Date: Wed, 12 Aug 2020 11:05:44 +0400
List-Id: <ccteam.mumzworld.com>

Hi Mohit,

Please be informed that the issue with above skus is that inbound when
received these items  it was single pcs & later on in *NS the description
was changed to pack of 10.*

Physically we checked the stocks & all the avaialble stocks are in single
pcs.

@Vipul Arora <[email-masked]>  - please have a look into this matter &
give ur feedback.

Regards,

*Ashish.S.Nair*
Inventory Controller

*E* [email-masked]
*A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE

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On Wed, Aug 12, 2020 at 10:27 AM Michaela Manibo <
[email-masked]> wrote:

> Team,
>
> We need to get this solved ASAP.  Customer has been waiting for the refund
> on the part of the bundle that was not delivered .@outbound team., please
> confirm here  was only delivered in single pack so finance can process the
> refund.
>
> We have to manually issue as there has been issue on the bundle items
>
> - incorrectly delivered item.  customer only received one pc for each
> instead of 10 as per wh " the issue is description of the product was
> changed after we received it as single pack.
>
> ) Amount: AED 280.68 +130.42
>  411.1
> only 1 pack was received by the customer instead of 10 for each
>
>
> HSFM-0042768918975
> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=489970> Munchbox
> - Energy Balls Cinamon & Vanilla - 10 Packs
> HSFM-0042768918470
> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=489967> Munchbox
> - Energy Balls Chia-Choco - 10 Packs
> HSFM-0042768919347
> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=489964> Munchbox
> - Open Sesame Snack - 10 Packs
> HSFM-0042768919309
> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=489963> Munchbox
> - Wasaaa Corn Snack - 10 Pack
>
> HSFM-0042768919361
> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=489966> Munchbox
> - Nutty Professor Snack - 10 Packs
>
>
> @Muhammad Habib <[email-masked]> need your help on this please...
>
>
> thanks
>
>
>
> On Sun, Jul 26, 2020 at 2:20 PM Mohit Caleb <[email-masked]> wrote:
>
>> +Ashish Nair <[email-masked]>
>>
>> Kindly assist here
>>
>> On Fri, Jul 24, 2020 at 10:24 AM Michaela Manibo <
>> [email-masked]> wrote:
>>
>>> Team,
>>>
>>> Please assist as we need to close this case asap. May we have the update
>>> on this please?
>>>
>>> Thank you
>>>
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>>> .
>>>
>>
>>
>> --
>>
>>