Subject: Re: 600905305 - Zendesk Incident #1151587- Missing Bundle
From: Michaela Manibo <[email-masked]>
To: Mohit Caleb <[email-masked]>, Muhammad Habib <[email-masked]>
Cc: Ashish Nair <[email-masked]>, "Outbound.fc" <[email-masked]>, customer care <[email-masked]>, Mostafa Said <[email-masked]>, Sagar Khawani <[email-masked]>, Ekta Jesswani <[email-masked]>, Amir Julkarnain <[email-masked]>
Date: Wed, 12 Aug 2020 10:27:50 +0400
List-Id: <ccteam.mumzworld.com>

Team,

We need to get this solved ASAP.  Customer has been waiting for the refund
on the part of the bundle that was not delivered .@outbound team., please
confirm here  was only delivered in single pack so finance can process the
refund.

We have to manually issue as there has been issue on the bundle items

- incorrectly delivered item.  customer only received one pc for each
instead of 10 as per wh " the issue is description of the product was
changed after we received it as single pack.

) Amount: AED 280.68 +130.42
 411.1
only 1 pack was received by the customer instead of 10 for each

HSFM-0042768918975
<https://3651277.app.netsuite.com/app/common/item/item.nl?id=489970> Munchbox
- Energy Balls Cinamon & Vanilla - 10 Packs
HSFM-0042768918470
<https://3651277.app.netsuite.com/app/common/item/item.nl?id=489967> Munchbox
- Energy Balls Chia-Choco - 10 Packs
HSFM-0042768919347
<https://3651277.app.netsuite.com/app/common/item/item.nl?id=489964> Munchbox
- Open Sesame Snack - 10 Packs
HSFM-0042768919309
<https://3651277.app.netsuite.com/app/common/item/item.nl?id=489963> Munchbox
- Wasaaa Corn Snack - 10 Pack

HSFM-0042768919361
<https://3651277.app.netsuite.com/app/common/item/item.nl?id=489966> Munchbox
- Nutty Professor Snack - 10 Packs

@Muhammad Habib <[email-masked]> need your help on this please...

thanks

On Sun, Jul 26, 2020 at 2:20 PM Mohit Caleb <[email-masked]> wrote:

> +Ashish Nair <[email-masked]>
>
> Kindly assist here
>
> On Fri, Jul 24, 2020 at 10:24 AM Michaela Manibo <
> [email-masked]> wrote:
>
>> Team,
>>
>> Please assist as we need to close this case asap. May we have the update
>> on this please?
>>
>> Thank you
>>
>> --
>> You received this message because you are subscribed to the Google Groups
>> "Outbound.fc" group.
>> To unsubscribe from this group and stop receiving emails from it, send an
>> email to [email-masked].
>> To view this discussion on the web visit
>> https://groups.google.com/a/mumzworld.com/d/msgid/outbound.fc/CADm59HgtoixgH-h6RVKmu92fG9gn0G31TaKHNwdG58nA8_zOWg%40mail.gmail.com
>> <https://groups.google.com/a/mumzworld.com/d/msgid/outbound.fc/CADm59HgtoixgH-h6RVKmu92fG9gn0G31TaKHNwdG58nA8_zOWg%40mail.gmail.com?utm_medium=email&utm_source=footer>
>> .
>>
>
>
> --
>
>