Subject: RE: Order # 600924098 // BLUO-CG2000-B5 // BLACK+DECKER - 2000W Family Health Grill - Black // DAMAGED
From: Cherry Ann Binondo <[email-masked]>
To: Denmark A <[email-masked]>, "Mansoor Mohammad" <[email-masked]>, Warranty Service - Blue Ocean Global <[email-masked]>
Cc: customer care <[email-masked]>, Returns.fc <[email-masked]>, Alina D'Souza <[email-masked]>, Kenneth Nwaso <[email-masked]>, Michael Rolle <[email-masked]>, Abdelmohsen basha <[email-masked]>, Sreekanth Chiyyarath <[email-masked]>, Vipin Varunny <[email-masked]>
Date: Wed, 12 Aug 2020 06:22:17 +0000
List-Id: <ccteam.mumzworld.com>

Dear Denmark,
It was sent and checked by service center but found out it was physically damaged, which automatically be out of warranty.
Please explain to customer.
Thanks,
Cherry

[email-masked]}<mailto:[email-masked]}>
++@Warranty Service - Blue Ocean Global<mailto:[email-masked]>

From: Denmark A <[email-masked]>
Sent: Wednesday, August 12, 2020 10:11 AM
To: Cherry Ann Binondo <[email-masked]>
Cc: customer care <[email-masked]>; Returns.fc <[email-masked]>; Alina D'Souza <[email-masked]>; Kenneth Nwaso <[email-masked]>; Michael Rolle <[email-masked]>; Abdelmohsen basha <[email-masked]>
Subject: Re: Order # 600924098 // BLUO-CG2000-B5 // BLACK+DECKER - 2000W Family Health Grill - Black // DAMAGED

Dear Cherry,

We received the item,  it seems there is no action done in this item, still broken handle is not solved.
Please share your feedback.

Regards,
Den mark

On Sun, Jul 26, 2020 at 9:18 AM Denmark A <[email-masked]<mailto:[email-masked]>> wrote:
Dear Cherry,

Will dispatch today.

Regards,
Den mark

On Sun, Jul 26, 2020 at 9:17 AM Cherry Ann Binondo <[email-masked]<mailto:[email-masked]>> wrote:
Dear Denmark,
Please send to service center.
Regards,
Cherry

From: Denmark A <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, July 25, 2020 11:33 AM
To: Cherry Ann Binondo <[email-masked]<mailto:[email-masked]>>
Cc: customer care <[email-masked]<mailto:[email-masked]>>; Returns.fc <[email-masked]<mailto:[email-masked]>>; Alina D'Souza <[email-masked]<mailto:[email-masked]>>; Kenneth Nwaso <[email-masked]<mailto:[email-masked]>>; Michael Rolle <[email-masked]<mailto:[email-masked]>>; Abdelmohsen basha <[email-masked]<mailto:[email-masked]>>
Subject: Order # 600924098 // BLUO-CG2000-B5 // BLACK+DECKER - 2000W Family Health Grill - Black // DAMAGED

Dear Vendor,

Please see the below customer complaint and allow us to send the item back to you for your further evaluation.
Also find the attached Sales Invoice for your reference.

Customer comment : Handle is broken

We appreciate your support in this matter, Thank you.

Stay HOME Stay SAFE…

Best Regards,

Den mark