Subject: Re: Urgent collection - SO# 600906571 - CRA_AR_RE12999
From: Abdelmohsen basha <[email-masked]>
To: Naib Khan <[email-masked]>
Cc: Radwa Ali <[email-masked]>, "Alina D'Souza" <[email-masked]>, Mohamed Magdy <[email-masked]>, Mary Anne Agapito <[email-masked]>, Eugene Mugisa <[email-masked]>, Angeli Fontillas <[email-masked]>, Shady Elgendy <[email-masked]>, "Returns.fc" <[email-masked]>, Denmark A <[email-masked]>, customer care <[email-masked]>
Date: Wed, 12 Aug 2020 09:37:37 +0400
List-Id: <ccteam.mumzworld.com>

Hello Naib,

As per tracker item still on collection initiated phase and still I have no
hand over email mentioning this CRA, Item still with lastmile team.

Thanks

On Wed, 12 Aug 2020 at 08:59, Naib Khan <[email-masked]> wrote:

> Hi Radwa,
>
> Item collected and handed over to the return team confirmed.
>
> @Abdelmohsen basha <[email-masked]> please assist.
>
>
> Regards.
> Naib
>
>
> On Tue, 11 Aug 2020 at 18:41, <[email-masked]> wrote:
>
>> Hi @Mohamed Magdy <[email-masked]>,
>>
>> Please advise what’s the status.
>>
>> The CRA is refunded and the item is not picked up.
>>
>>
>> Best Regards,
>>
>> *Radwa Ali*
>> Customer Care Representative
>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>> www.mumzworld.com
>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>> 500245, Dubai, UAE
>>
>>
>>
>>
>> *From:* Rukhsana Zafar <[email-masked]>
>> *Sent:* Tuesday, August 11, 2020 10:31 AM
>> *To:* Alina D'Souza <[email-masked]>
>> *Cc:* Mary Anne Agapito <[email-masked]>; Naib Khan <
>> [email-masked]>; Mohamed Magdy <[email-masked]>; Eugene
>> Mugisa <[email-masked]>; Angeli Fontillas <[email-masked]>;
>> Shady Elgendy <[email-masked]>; Returns.fc <[email-masked]>;
>> Denmark A <[email-masked]>; customer care <[email-masked]>;
>> Radwa Ali <[email-masked]>
>> *Subject:* Re: Urgent collection - SO# 600906571 - CRA_AR_RE12999
>>
>>
>>
>> On 11-08-2020 10:27 AM, Alina D'Souza wrote:
>>
>> Hi Naib.
>>
>>
>>
>> Please arrange collection
>>
>>
>>
>> @Mohamed Magdy <[email-masked]> please advise the item not
>> collected CRA is refunded cant create another CRA
>>
>>
>>
>> Regards,
>>
>> Alina
>>
>>
>>
>> On Sun, Aug 9, 2020 at 5:41 PM Mary Anne Agapito <[email-masked]>
>> wrote:
>>
>> Hi Eugene and Naib,
>>
>>
>>
>> The refund is pending because of this issue. The customer is extremely
>> upset until now he hasn't received his money back
>>
>>
>>
>> Please ensure the item will be collected tomorrow without any fail.
>>
>>
>>
>> Thank you
>>
>> Warm Regards,
>>
>>
>>
>> *Mary Anne Agapito*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>  w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>>
>> On Sun, Aug 9, 2020 at 11:58 AM Alina D'Souza <[email-masked]>
>> wrote:
>>
>> Hi Naib / EUgene,
>>
>>
>>
>> Arrange collection asap. CRA IS refunded
>>
>>
>>
>> Cannot create another CRA, a replacement was provided however the
>> customer was refunded as its defective again
>>
>>
>>
>> SHEET IS updated please collect asap
>>
>>
>>
>>
>>
>> Regards,
>>
>> Alina
>>
>>
>>
>>
>>
>>
>>
>> On Wed, Aug 5, 2020 at 7:55 PM Angeli Fontillas <[email-masked]>
>> wrote:
>>
>> Hello Team,
>>
>>
>>
>> Please check on this, customer is following up on the refund and saying
>> that item is still not collected until now but CRA has been refunded.
>>
>>
>>
>> We need to raise refund escalation asap.
>>
>>
>>
>> Please advise.
>>
>>
>>
>> On Tue, 4 Aug 2020 at 18:57, Angeli Fontillas <[email-masked]>
>> wrote:
>>
>> Hello Team,
>>
>>
>>
>> Please check on this, the customer is following up on refund and the item
>> is still not collected but CRA is already refunded?
>>
>>
>>
>> Please push the collection tomorrow without fail .
>>
>>
>>
>> SHIP TO
>> <#m_-4409093661347757337_m_7296596804253846112_m_-316620944165567851_NOP>Mohamed
>> Musadique Shaikh
>> 23 street, near jazeera kindergarden
>> Villa 6, flat 102
>> Abu Dhabi ABU DHABI 45333
>> United Arab Emirates Map
>> <#m_-4409093661347757337_m_7296596804253846112_m_-316620944165567851_NOP>
>>
>> SHIP AREA
>> <#m_-4409093661347757337_m_7296596804253846112_m_-316620944165567851_NOP>Al
>> Mushrif
>>
>> SHIP PHONE
>> <#m_-4409093661347757337_m_7296596804253846112_m_-316620944165567851_NOP>
>> 971501290010
>>
>>
>>
>> Thank you.
>>
>>
>>
>> On Wed, 29 Jul 2020 at 16:25, <[email-masked]> wrote:
>>
>> Hi @[email-masked] <[email-masked]>,
>>
>> Please arrange for this pick up tyo be done today or tomorrow maximum as
>> it has been pending for too long
>>
>>
>>
>> SHIP TO
>> <#m_-4409093661347757337_m_7296596804253846112_m_-316620944165567851_NOP>Mohamed
>> Musadique Shaikh
>> 23 street, near jazeera kindergarden
>> Villa 6, flat 102
>> Abu Dhabi ABU DHABI 45333
>> United Arab Emirates Map
>> <#m_-4409093661347757337_m_7296596804253846112_m_-316620944165567851_NOP>
>>
>> SHIP AREA
>> <#m_-4409093661347757337_m_7296596804253846112_m_-316620944165567851_NOP>Al
>> Mushrif
>>
>> SHIP PHONE
>> <#m_-4409093661347757337_m_7296596804253846112_m_-316620944165567851_NOP>
>> 971501290010
>>
>>
>>
>>
>> Best Regards,
>>
>> *Radwa Ali*
>> Customer Care Representative
>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>> www.mumzworld.com
>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>> 500245, Dubai, UAE
>>
>>
>>
>>
>>
>>
>>
>> --
>>
>> *Regards,*
>>
>>
>> *Angeli Fontillas*
>> Customer Care Representative
>> p:  +971 (0)4 4339455   Ext 1324 │ e: [email-masked]
>> <[email-masked]> │ w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>>
>>
>> --
>>
>> *Regards,*
>>
>>
>> *Angeli Fontillas*
>> Customer Care Representative
>> p:  +971 (0)4 4339455   Ext 1324 │ e: [email-masked]
>> <[email-masked]> │ w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>> Dear Team,
>>
>> We will check and we will do the needful
>>
>> --
>>
>> *Priyanka Jadhav*
>>
>> Operations Cum Sales Coordinator
>> + 971 565268107
>>
>