Subject: Re: Order #600691006 // PA126 // Philips AVENT Combined Baby Food Steamer and Blender // Defective
From: Denmark A <[email-masked]>
Cc: Radwa Ali <[email-masked]>, Abdelmohsen basha <[email-masked]>, "cc: customer care" <[email-masked]>, Michael Rolle <[email-masked]>, Mark Anthony Laraga <[email-masked]>, Kenneth Nwaso <[email-masked]>, Theresa Gardoce <[email-masked]>
Date: Wed, 12 Aug 2020 08:38:30 +0400
List-Id: <ccteam.mumzworld.com>

Dear Radwa,

Please confirm with the customer so that i can dispatch this today to our
driver.

Regards,
Den mark

On Wed, Aug 12, 2020 at 8:36 AM Theresa Gardoce <[email-masked]>
wrote:

> Dear Radwa,
>
>
>
> The cost of the blade is 94.50 AED.
>
>
>
>
>
> Thanks,
>
>
>
>
>
>
> *Theresa Gardoce*
>
> Sales Coordinator
>
> *Al Qadi Pharmacy & Est.*
>
> M. +971 50180 1617  T. +971 4 2672246
>
> P. 33936 Dubai, UAE W. alqadi1957.com
>
>
>
> This e-mail message is intended for the addressee(s) and contains
> information, which may be confidential. If you are not the intended
> recipient please do not read, save, forward, disclose, or copy the contents
> of this e-mail. If this e-mail has been sent to you in error, please delete
> it thank you.
>
>
>
>
>
> *From:* Radwa Ali [mailto:[email-masked]]
> *Sent:* Tuesday, August 11, 2020 5:39 PM
> *To:* Theresa Gardoce
> *Cc:* Denmark A; Abdelmohsen basha; cc: customer care; Michael Rolle;
> Mark Anthony Laraga; Kenneth Nwaso
> *Subject:* Re: Order #600691006 // PA126 // Philips AVENT Combined Baby
> Food Steamer and Blender // Defective
>
>
>
> Hi @Theresa Gardoce <[email-masked]>  and @Denmark A
> <[email-masked]>,
>
> The customer called us.
>
> She wants the repair or the refund.
>
> We can not refund as this is from Jan.
>
> What is the cost of the blade ?
>
>
>
> *Radwa Ali*
> Customer Care Representative
> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
> www.mumzworld.com
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE
>
>
>
>
>
>
> On Sun, Aug 9, 2020 at 8:57 AM Theresa Gardoce <[email-masked]>
> wrote:
>
> Dear Denmark,
>
>
>
> Our technician already spoke to the customer and she decided not to
> purchase the blade. We will return the item back to you today.
>
>
>
> Thanks,
>
>
>
>
>
>
>
>
> *Theresa Gardoce*
>
> Sales Coordinator
>
> *Al Qadi Pharmacy & Est.*
>
> M. +971 50180 1617  T. +971 4 2672246
>
> P. 33936 Dubai, UAE W. alqadi1957.com
>
>
>
> This e-mail message is intended for the addressee(s) and contains
> information, which may be confidential. If you are not the intended
> recipient please do not read, save, forward, disclose, or copy the contents
> of this e-mail. If this e-mail has been sent to you in error, please delete
> it thank you.
>
>
>
>
>
> *From:* Denmark A [mailto:[email-masked]]
> *Sent:* Thursday, August 06, 2020 8:59 AM
> *To:* Abdelmohsen basha
> *Cc:* Theresa Gardoce; cc: customer care; Michael Rolle; Mark Anthony
> Laraga; Kenneth Nwaso
> *Subject:* Re: Order #600691006 // PA126 // Philips AVENT Combined Baby
> Food Steamer and Blender // Defective
>
>
>
> @Theresa Gardoce <[email-masked]> Please see the photos attached.
>
>
>
>
>
>
> Regards,
>
> Den mark
>
>
>
> On Wed, Aug 5, 2020 at 5:33 PM Abdelmohsen basha <[email-masked]>
> wrote:
>
> @Michael Rolle <[email-masked]> @Denmark A
> <[email-masked]>  Please send the needed data
>
>
>
> On Wed, 5 Aug 2020 at 16:42, Theresa Gardoce <[email-masked]>
> wrote:
>
> Dear Denmark,
>
>
>
> We received the item but the customer need to buy a knife for the machine.
> Kindly send the customer details so we can reach and explain to the
> customer.
>
>
>
> Thanks,
>
>
>
>
>
>
>
>
> *Theresa Gardoce*
>
> Sales Coordinator
>
> *Al Qadi Pharmacy & Est.*
>
> M. +971 50180 1617  T. +971 4 2672246
>
> P. 33936 Dubai, UAE W. alqadi1957.com
>
>
>
> This e-mail message is intended for the addressee(s) and contains
> information, which may be confidential. If you are not the intended
> recipient please do not read, save, forward, disclose, or copy the contents
> of this e-mail. If this e-mail has been sent to you in error, please delete
> it thank you.
>
>
>
>
>
> *From:* Denmark A [mailto:[email-masked]]
> *Sent:* Wednesday, August 05, 2020 3:45 PM
> *To:* Theresa Gardoce; cc: customer care
> *Cc:* Abdelmohsen basha; Michael Rolle; Mark Anthony Laraga; Kenneth Nwaso
> *Subject:* Re: Order #600691006 // PA126 // Philips AVENT Combined Baby
> Food Steamer and Blender // Defective
>
>
>
> Dear Vendor,
>
>
>
> Please acknowledge that you received the item above and please update to
> proceed.
>
>
>
> Best Regards,
>
>
>
> Michael R.
>
>
>
> On Mon, Aug 3, 2020 at 8:28 AM Denmark A <[email-masked]> wrote:
>
> It will be dispatched today.
>
>
>
> Regards,
>
> Den mark
>
>
>
>
>
> On Mon, Aug 3, 2020 at 8:28 AM Abdelmohsen basha <[email-masked]>
> wrote:
>
> Please update here.
>
>
>
> Thanks
>
>
>
> On Wed, 29 Jul 2020 at 16:07, Denmark A <[email-masked]> wrote:
>
> Dear Vendor,
>
>
>
> Please see the below customer complaint and allow us to send the item back
> to you for your further evaluation.
>
> Also find the Sales Invoice for your reference.
>
>
>
> Return Reason:doesnt_work_or_defective
> Comments :The blender doesn’t work
>
>
>
> We appreciate your support in this matter, Thank you.
>
>
>
> Stay HOME Stay SAFE…
>
> Best Regards,
>
> Den mark
>
>